Ingenico iPP320 Installation & Usage page 13

If the terminal stops for an extended period of time (5+ minutes) at either the "Initializing Host IP" or "Network
Problem" screens (see images below), the terminal is unable to receive an IP address from the local network.
Try the following solutions:
1. Check that your Ethernet cable is connected to the Magic Box and your Ethernet connection (usually a
wall jack or hub connection—not your computer's Ethernet port).
2. If you fix a network issue, you may need to restart the device by pressing and holding the yellow and
"#" keys for about two seconds. In rare cases, it may be necessary to perform a more complete reset
by disconnecting the cable at the back of the terminal for 30 seconds, then reconnecting.
3. Ensure that your network is set up to serve DHCP
may need to consult your IT department to confirm this setup.
If you have been able to confirm that the terminal has an IP address by inspecting your DHCP server but you
are still stuck at either the "Initializing Host IP" or "Network Problem" screen above, it is possible the device may
have an IP address but is unable to resolve Elavon DNS addresses. This can happen if other networking issues
prevent access to these resources. Please consult the
troubleshoot issues of this nature.
Q: Why does nothing happen when I click the "Collect Payment" link?
This may be happening because your browser has a popup blocker installed or activated for athenaNet's
pages.
Try the following solutions:
1. Ensure that you have followed the directions in on page 4 to Configure Your Browser, which should
disable popups on athenaNet pages in Chrome.
2. Disable any third-party pop-up blocking software you may have installed to see if this is the cause of the
issue.
Q: Why don't I see the green circle or "Connected" status on the ADM page?
If the ADM page shows that your device is not connected, this indicates that your device is having issues
communicating with the ADM tray application, or that the ADM tray application may not be started or
communicating with athenaNet.
Try the following solutions:
1. Navigate to Settings in the navigation bar.
3 DHCP is on by default in most common consumer-level routers and most corporate networks. In some cases, your network
administrator may require the device's MAC address to setup DHCP properly. This can be found on the label on the back
of the device. If your setup needs a static IP assignment, see "Q: How do I assign a static IP address to an Ingenico
terminal?".
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Credit Card Plus: Ingenico iPP320
to computers that are connected to the network. You
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Advanced Network Troubleshooting section on to
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