Ingenico iCT Series User Manual
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Ingenico iCT Series User Manual

Ingenico iCT Series User Manual

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POS User Guide
Ingenico iCT/iWL

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Summary of Contents for Ingenico iCT Series

  • Page 1 POS User Guide Ingenico iCT/iWL...

  • Page 2: Table Of Contents

    Table of Contents 1. OVERVIEW OVERVIEW Ingenico’s new generation terminal series combines the power of 90 nanometer technology, the latest PCI PED 3.x security, and the revenue OPERATOR’S TRANSACTIONS opportunities of countless value added services in one unique family. Engineered to last, the compact design eliminates technical complexity to assure faultless operation in even the most demanding of banking and retail II-1.Purchase...

  • Page 3: Operator's Transactions

    2. Operator’s Transaction Transaction Approved. Printing 1 copy. II-1. PURCHASE Press F4 or YES for 2 copy. A data capture transaction that debits a cardholder›s account in exchange for goods or services. II-1a. PURCHASE - Magnetic Stripe Card II-1b. PURCHASE - CHIP Card STEP ACTION DISPLAY...
  • Page 4 II-2. PURCHASE with CASH BACK Terminal will process the A Purchase transaction where the amount of the transaction represents transaction. both the value of the goods or services and of a Cash Amount requested by the Cardholder. The amount of the cash portion is identified in the Processing Now…...
  • Page 5 Enter purchase amount. Terminal will process the Example: SAR 100.00 transaction. Then press ENTER. Processing Now… Transaction Approved. Enter cash amount. Printing 1 copy. Example: SAR 50.00 Press F4 for YES for 2 copy. Then press ENTER Remove chip card. Press F4 for Yes.

  • Page 6: Ii-4A. Authorization - Magnetic Stripe Card

    II-3. REVERSAL II-4. AUTHORIZATION Initiated by the Retailer as a CANCEL transaction to reverse the previous Online check of a cardholder›s account before a purchase is made. The purchase transaction. The Retailer is allowed to cancel only after the last transaction is entered with an amount that is equal to that of the purchase or approval is completed within the reversal time limit of 60 seconds.

  • Page 7: Ii-4B. Authorization - Chip Card

    Swipe customer’s card. Select AUTHORIZATION (use arrow down key) and Example: VISA card press ENTER. Key-in authorization Terminal will process the amount. transaction. Example: SR 100.00 Processing Now… Press ENTER Transaction Approved. Insert customer’s chip Printing 1 copy. card. Press F4 for YES for 2 Example: VISA chip copy.

  • Page 8: Ii-5.Purchase Advice

    Transaction Approved. Printing 1 copy. Select PURCHASE ADVICE (use arrow down Press F4 or YES for 2 key) and press ENTER. copy. Key-in the Advice amount. Remove customer’s chip Example : SAR 100.00 card. Press ENTER II-5. PURCHASE ADVICE Follow-up to an approved pre-authorization purchase transaction. It is Swipe customer’s card.

  • Page 9: Ii-5B. Purchase Advice - Chip Card

    Press F4 for YES, if the amount is the same in the Select PURCHASE approved authorization ADVICE (use arrow down transaction, else press F1 key) and press ENTER. for NO. Transaction accepted. Key-in the Advice amount. Printing 1 receipt… Example : SAR 100.00 Press ENTER Press F4 for YES for 2 copy of the receipt.

  • Page 10: Ii-6.Cash Advance

    II-6. CASH ADVANCE A manual cash disbursement. II-6a. CASH ADVANCE - Magnetic Stripe Card After entering the approval code, press ENTER key STEP ACTION DISPLAY Press F1 for MENU… Press F4 for YES, if the amount is the same in the approved authorization transaction, else press F1 for NO.

  • Page 11: Ii-6B. Cash Advance - Chip Card

    Swipe customer’s card Select CASH ADVANCE (use arrow down key) and Example: VISA press ENTER. Terminal will process the Key-in the CASH amount. transaction. Example : SAR 100.00 Processing Now… then press ENTER Transaction Approved. Swipe customer’s chip Printing 1 copy.

  • Page 12: Supervisor Operations

    Transaction Approved. Select REFUND (use arrow Printing 1 copy. down key) and press ENTER. Press YES for 2 copy. Key-in REFUND amount. Remove customer’s chip Example: SAR100.00 card. Then press ENTER key. III. SUPERVISOR OPERATIONS III-1. REFUND Swipe customer’s card A data capture transaction that is initiated by the Retailer to credit the Example : SPAN card cardholder for a refund of goods or services, and to debit the retailer›s...

  • Page 13: Iii-1B. Refund - Chip Card

    Key-in customer’s Select REFUND (use arrow Personal Identification down key) and press Number or PIN. ENTER. Then press ENTER Key-in REFUND amount. Terminal will process the transaction. Example: SAR100.00 Processing Now… Then press ENTER key. Transaction Approved. Insert customer’s chip card Printing 1 copy.

  • Page 14: Iii-2. Reconciliation

    III-2. RECONCILIATION Key-in Retrieval Reference Number or RRN. The supervisor should select this operation at the end of day, so that the totals will be validated against the bank totals since the last reconciliation see Section VI for RRN operation. STEP ACTION DISPLAY...

  • Page 15: Iii-3. Snapshot Balances

    III-3. SNAPSHOT BALANCES III-4. RUNNING TOTALS The supervisor can perform this operation at any time to print the totals without resetting the totals. The supervisor should perform this operation at the end of each shift, so the totals will be reset and a fresh account starts for the next shift. STEP ACTION DISPLAY...

  • Page 16: Iii-5. Password Change

    III-5. PASSWORD CHANGE Key-in NEW password. The supervisor can perform this operation at any time to change the merchant password. example: 2222 STEP ACTION DISPLAY Then press ENTER key. Press F1 for MAIN MENU… Key-in NEW password again. Then press ENTER key. Select FUNCTION (use arrow down key) and press ENTER.

  • Page 17: Important Informations

    IMPORTANT INFORMATIONS RECEIPT PAPER INSTALLATION 1. REVERSAL transaction is always OFFLINE. Installation of the receipt thermal paper in the terminal. 2. No REVERSAL transaction for International Card Scheme (ICS). 3. PURCHASE ADVICE transaction is always OFFLINE. STEP ACTION DISPLAY 4. PURCHASE with CASHBACK is only for SPAN chip card. 5.

  • Page 18: Commom Terminal Error Messages

    VII. COMMOM TERMINAL ERROR MESSAGES Displayed when an offline PIN has TRIES LEFT : XX been incorrectly entered. XX is the number of tries remaining. MESSAGE DESCRIPTION Displayed when the chip card has Displayed when paper failure has PAPER OUT been inserted through the chip been detected by the terminal.
  • Page 19 POS User Guide Ingenico iCT/iWL...

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