Maintaining Mailboxes And Group Lists; Mailbox And Extension Id Personal Options - Mitel Inter-Tel Axxess Administrator's Manual

Administrator Procedures
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Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008

MAINTAINING MAILBOXES AND GROUP LISTS

Using the voice mail administrator's mailbox, you may provide basic voice mailbox and group
list maintenance. You do not need to know the password of a particular mailbox to perform
maintenance on it.
Mailbox and group list maintenance includes the ability to:
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NOTE:
To make the passwords difficult to guess, they should not match the mailbox number or consist
of one digit repeated several times. This is especially important for the voice mail administrator's
mailbox, which allows programming access to other mailboxes.

Mailbox and Extension ID Personal Options

Voice mailboxes contain personal options to allow the user to customize messaging functions.
However, before you can change personal mailbox options, the mailbox must be initialized
(see the instructions in the appropriate user guide). Each subscriber's mailbox has the follow-
ing personal options:
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Record the name of a standard mailbox user, extension ID user, or group list
Record a primary and alternate mailbox greeting
Set additional personal options for a mailbox
To provide system security, all mailboxes and extension IDs should have a password.
Greetings: A primary or alternate greeting is played when callers reach a user's mail-
box. You can change a primary greeting at any time to reflect a change in status and/or
record and enable an alternate greeting. If you and the user elect not to record a per-
sonal greeting, the default system greeting is used.
NOTE:
The system has a database option called "Play Recording Instructions" that
affects mailbox greetings. If this option is enabled, the "leave a message after the beep"
system prompt plays following the primary or alternate greeting. If disabled, no prompt
is played and the beep preceding recording occurs immediately after the primary or
alternate greeting ends. The Play Recording Instructions flag is enabled by default.
Directory Name: A recorded name is used to identify each mailbox in the directory
and to verify the mailbox number when messages are addressed by non-subscribers and
other subscribers. Although the name is recorded when a user first sets up the mailbox,
you can change it at any time.
Password: Passwords prevent unauthorized access to a mailbox. Although the mailbox
user creates a personal password when they first set up the mailbox, you can change it
at any time.
NOTE:
To provide system security, all mailboxes and extension IDs should have a
password. To make the passwords difficult to guess, they should not match the mailbox
number or consist of one digit repeated several times. You should recommend to all
users that they set a password.
Message Envelope Options: Each message is preceded by an "envelope" that can
include the time and date the message was left, the source of the message, and addi-
tional information that is associated with the media type. Voice mail messages have a
length envelope option, e-mail messages have a subject option, and faxes have a pages
option. By default, all envelope options are enabled for each type of message.
Maintaining Mailboxes and Group Lists