Database Programming; Operational Changes - Mitel Inter-Tel Axxess Administrator's Manual

System Features
® ®
Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008

Database Programming

ACD hunt groups have options allowing the addition of endpoint off-node devices, single-line
off-node devices, and hunt group member extension lists containing local or off-node stations
or both.
If the Remote Call Distribution Hunt Groups premium feature is not included in the node's
software license, the off-node options will not appear in the list when programming members
for ACD hunt groups.

Operational Changes

The Station Monitor feature remains limited to a single node. Members who are logged in to a
remote node or who are logged in to the supervisor's node from a remote node cannot be moni-
tored.
Hunt groups with remote members rely on network links among nodes. Node availability and
software version compatibility affect hunt group log-in procedures as follows:
•
•
•
•
The ACD Wrap-Up functions perform as in previous versions with the exception of priority.
Due to timing issues involved in sending messages across the network, the following prioriti-
zation method is used for hunt groups with remote members:
•
•
•
•
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Hunt group members attempting to log in to all hunt groups will be logged in to only
those hunt groups on nodes that are reachable. The display on the user device will only
indicate log in results for reachable nodes.
Members logging out of all hunt groups will be logged out of groups on reachable
nodes immediately and will automatically be logged out of groups on unreachable
nodes as soon as the link to the node is restored. The endpoint will display MESSAGE
PENDING in this case.
When users attempt to log in to a remote hunt group on a node running an earlier ver-
sion of System software, the endpoint display in version 5.3 or later will show NOT AN
ACD HUNT GROUP.
If users on a node running an earlier version of system software try to log into a hunt
group on a node running version 5.3 or later, the display will show the message NOT
AN AGENT IN THIS ACD GROUP.
The first criterion is priority level. The hunt group with the highest priority gets the
available agent first.
In the event of a tie in priority, hunt groups located locally take priority over those
located on remote nodes.
In cases where ties in priority occur within the local node, the hunt group with the long-
est camped on call will receive the available agent.
Given off-node ties in priority, the first hunt group to camp on will receive the available
agent.
Database Programming