Transferring A Connected Call - Cisco 7970 Phone Manual

Transferring a Connected Call

Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Transfer a call without
talking to the transfer
recipient
Talk to the transfer
recipient before transferring
a call ("consult transfer")
Transfer two current calls
to each other ("direct
transfer")
Tips
• You can only transfer a call on hold if you are using Direct Transfer. Otherwise, press Resume to
take a selected call off of hold, then transfer it.
• When transferring calls, all calls must be on the same line.
20
Then...
During a connected call, press Transfer and enter the target number.
When you hear the call ringing, press Transfer again.
During a connected call, press Transfer and enter the target number.
Wait for the transfer recipient to answer. If the recipient accepts the
transferred call, press Transfer again. If the recipient refuses the call,
press Resume to return to the original call.
Scroll to highlight any call on the line and press Select. Repeat this
process for the second call. With one of the selected calls highlighted,
press DirTrfr. (You might need to press the more softkey first.) The two
calls connect to each other and drop you from the call.
If you want to stay on the line with the callers, use Join to create a
conference instead. For details, see the"Making Conference Calls"
section on page 21.
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