Call-Handling And Navigation Tips - Cisco 7970 Phone Manual

Call-Handling and Navigation Tips

These guidelines can help you handle calls and navigate menus on your Cisco IP Phone.
Understanding Feature Availability
Your company's phone support team determines which features and services are available to you and
how they will be configured. Therefore, some of the features included in this Phone Guide might not
be available to you or might work differently on your phone system. Contact your support desk or
system administrator if you have questions about feature availability.
Going On-Hook and Off-Hook
Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook.
• On-Hook—The phone handset is resting in the cradle, no calls are active, and you do not have an
active dial tone. Your phone provides on-hook dialing, which enables you to enter or choose
phone numbers before activating the call.
• Off-Hook—The phone handset is lifted from the cradle, the speakerphone is active, or any of
several other methods are used to get a dial tone (to make a call) or to answer an incoming call.
Understanding Lines vs. Calls
It is sometimes easy to confuse lines and calls on your phone. Use these tips to avoid confusion:
Lines
Your phone can support up to a maximum of eight lines or phone extensions, depending on how your
system administrator has configured your programmable buttons. To see how many lines you have,
look at the line area of your touchscreen. You have as many lines as you have extension numbers.
Each line can support a certain number of calls, depending on your phone's configuration. By default,
each line can support a maximum of four calls, but your system administrator can adjust this number
according to your needs. That's why you might find yourself handling several calls, even though you
have only one line on your phone.
Calls
Each phone supports up to a maximum of 200 calls, regardless of the number of lines. If you have one
line, your system administrator can configure your phone to support 200 calls on this single line. Or,
if you have four lines, you might have 50 calls on each of the four lines, for a maximum of 200 calls.
Cisco IP Phone 7970
An Overview of Your Phone
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