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®
™
Anybus
Communicator
- EtherCAT Slave to PROFIBUS DP Device
10.4. Support
10.4.1. Support Package
Figure 50. Support page example
Before you create a ticket for technical support, generate a support package.
The support package contains information about what has occurred and will help the Anybus technical support
team resolve the support case as quickly and efficiently as possible.
Support Package Content
The information in the support package are available to open and read, the files are not locked or encrypted.
Generate Support Package
On the Support page, click Generate.
A zip file with the support files is downloaded to your PC.
Create a Support Ticket
1.
On the Support page, click Anybus support website.
You are redirected to the Anybus support website.
2.
On the Anybus support website, create a support ticket and upload the support package.
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Support
SCM-1202-198 Version 1.0
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