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Network Camera User Manual
Appendix
Appendix 1 Troubleshooting
How to find the password?
A：Reset the device to the default factory settings.
Default IP: 192.168.226.201; User name: admin; Password: 123456
Fail to connect devices through web browser.
A: Network is not well connected. Check the connection and make sure it is connected well.
B: IP address is not available. Reset the IP address.
C: Web port number has been changed: contact administrator to get the correct port number.
D: Exclude the above reasons. Restore to default setting by IP-Tool.
Xcel IP Utility cannot search devices.
It may be caused by the anti-virus software in your computer. Please exit it and try to search
device again.
Web browser cannot download ActiveX control.
A. Web browser may be set up to block ActiveX. Follow the steps below.
① Open IE browser and then click Tools-----Internet Options.
② Select Security------Custom Level....
③ Enable all the options under "ActiveX controls and plug-ins".
④ Click OK to finish setup.
B. Other plug-ins or anti-virus blocks ActiveX. Please uninstall or close them.
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