Troubleshooting; Problems When Connecting To Virtual Pcs; Other Problems With Using Us320F - NEC Express5800 Series User Manual

Chapter 9 Operation and Maintenance
2.

Troubleshooting

Any of the problems listed in this section might be resolved by updating the US320f firmware. For how to update the
firmware, see Chapter 6, "2. Restoring Settings".
2.1

Problems When Connecting to Virtual PCs

[?] Failed to connect to a virtual PC:
 If the date and time are not set on the virtual PC and US320f, RDP connection to the virtual PC might fail. Set the
correct date and time. The date and time are not set immediately after US320f is started. Acquire the correct
date and time from the time server.
[?] [New] does not appear on the right-click menu on a mapped USB storage device:
 This error may occur depending on the environment of the virtual PC to be connected. In this case, create a file
or a folder in a place other than the USB storage device, and copy it to the USB storage device.
2.2

Other Problems with Using US320f

[?] There are problems with the way the equipment is operating, such as screens freezing or the system responding
very slowly:
 It might seem as if US320f is malfunctioning, depending on the conditions under which it is being used.
Wait for a while, and if the problem is not resolved, restart US320f.
If the OS is unresponsive, hold down the power switch for at least five seconds to forcibly turn off the power,
then press the power switch again.
[?] The screen will not display the maximum resolution:
 Check that the DVI-VGA adapter that you are using is the one supplied with US320f.
The screen will not display properly if an adapter other than the one supplied is used.
Express5800/US320f User's Guide
2. Troubleshooting
233