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4. Troubleshooting
IMPORTANT:
4.1. If the system cannot start
Check the board installation
□ Is the loading slot appropriate?
Refer to the system configuration guide of the server, etc., and confirm that it is installed in the installable
slot of this product. If different, please install in the correct slot.
□ Is the installation correct?
Make sure that the board is firmly inserted into the slot of the server. Also make sure that the board is
firmly fixed with the fixing screws (or clips).
If applicable, reinstall it.
□ Is there any problem with the server such as PCI-Express® connector?
Check the PCI-Express® connector of the server, and check for foreign matter contamination or
component damage.
If any parts are damaged, please contact to reseller, sales agents or service representative.
□ Is the BIOS version of the server appropriate?
Make sure that the BIOS version is correct.
Check with the latest BIOS.
Check the board
□ Is the board not damaged?
Make sure that the mounted components on the board are not damaged.
If it is damaged, please contact to reseller, sales agents or service representative.
□ Is foreign matter in the board mounting parts?
Check if foreign matter has entered the mounted components on the board.
If it is mixed, please contact to reseller, sales agents or service representative.
□ Is there any foreign matter on the board connector?
Make sure that there is no foreign matter on the board's PCI-Express® connector
Please remove if it adheres.
If you have confirmed the above items but the problem persists, there is a possibility that this
product has some sort of failure. Please contact to reseller, sales agents or service
representative.
⚫
In this chapter, the operation based on removal / installation of this product is described
to confirm each event. Be sure to read the handling precautions in advance.
⚫
If necessary, please contact to reseller, sales agents or service representative.
E-9
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