Keyspan USB Server Version 1.3.1 User Manual page 53

connect using an Ethernet cable).
If you are not able see the USB Server after you've connected your computer via a wired
connection, please skip ahead to the wired LANs spend USB Server sub section.
If you are able to see the USB Server when wired directly to the network, then you do not have
Ethernet Bridging turned on. Please enable Ethernet bridging on your wireless base station (refer
to your wireless base station's documentation for further instructions). If you have done this and
are still not able to see the USB Server, please contact Keyspan technical support.
Tech Note: In most cases, wireless base stations and routers have Ethernet
bridging enabled. Older base stations and router may not have Ethernet Bridging
enabled or may not even support it. Please check your wireless base station's
documentation for details.
Wired LANs
If your computer and your Keyspan USB Server are both wired to your network via a physical
cable and you are not able to see the Keyspan USB Server, you may have issues with your network
hardware (ie your ethernet hub, ethernet switch, or router).
To test this, connect the Keyspan USB Server directly to your computer via an ethernet cable. At
this point, check the Keyspan Server Utility application can see if your server appears. If it does
not show up, disconnect the USB Server's power supply for 10 seconds then plug back in. Wait 10
seconds for the USB Server to boot up then see if the USB Server appears in the Keyspan
software.
If your server does not show up, contact Keyspan technical support for further assistance.
If your server does show up, try moving your USB Server and computer to the same ethernet
hub/switch. If this does not solve your problem, contact Keyspan technical support for further
assistance.
Tech Note: Some Ethernet hubs/switches may not properly route UDP and TCP
traffic when connected to other hubs and switches. This is especially true when your
USB Server is using Zeroconfig to obtain an IP address. To avoid these issues,
connect your USB Server and your computer to the same Ethernet hub/switch.
WANs
If you're trying to access your USB Server across a WAN (ie you want to access your USB Server
at home when you are at work), you'll need to create an entry in the Server Access Settings in the
LOCAL SETTINGS tab. This tells your Keyspan Server Utility to connect to remote server.
To do this, you will to know the remote's server's IP address. Your home router must be able to
allow traffic from TCP port 3842 from an outside network. Please refer to your router's
documentation for further details.
If your routers do not support this, you may be able to use a software-based solution such as a
This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending.
Rev 2005jun23
Keyspan:USB Server - User Manual
Page 53