You Cannot Connect Over The 2.4 Ghz Management Ssid - NETGEAR WAX214 User Manual

NETGEAR WiFi 6 AX1800/AX3600 Dual Band PoE/PoE+ Access Points, WAX214 and WAX218
WAP3 personal security on page 49 or Configure a WiFi network that is secured
with WPA2 or WAP3 enterprise security on page 53.
- Is the SSID hidden? If the access point's SSID broadcast is disabled, the WiFi
network name is hidden and does not display in the WiFi device's scanning list.
To connect to a hidden network, the user must know and enter both the network
name and the WiFi password. For more information about the SSID broadcast,
see Configure a WiFi network that is open or secured with WPA2 or WAP3
personal security on page 49 or Configure a WiFi network that is secured with
WPA2 or WAP3 enterprise security on page 53.
• Does your network includes many legacy devices? By default, the 802.11ax mode
is enabled on the access point. WiFi 6 (802.11ax) is backward compatible with earlier
WiFi standards. However, if your network includes many legacy devices that do not
support WiFi 6, in some unlikely situations, compatibility problems could occur. To
mitigate such situations, NETGEAR gives you the option to disable the 802.11ax
mode for the 2.4 GHz radio. For more information, see Manage the 802.11ax mode
for the 2.4 GHz radio on page 74.
• Is the device at the wrong location? Make sure that the WiFi device is not too far
from the access point or too close. To see if the signal strength improves, move the
WiFi device near the access point but at least 6 feet (1.8 meters) away.
• Is the WiFi signal blocked? Make sure that the WiFi signal is not blocked by objects
between the access point and the WiFi device.
• Is the device blocked in a MAC filter? Make sure that the WiFi device is not on a
MAC filter (access control list) that blocks access to the device (see Set up a MAC
filter for an SSID on page 84).
• Can the WiFi device receive an IP address? Make sure that the WiFi device does
not use a static IP address but is configured to receive an IP address automatically
with DHCP. (For most devices, DHCP is the default setting.)

You cannot connect over the 2.4 GHz management SSID

You can use the 2.4 GHz management SSID only to access the local browser UI of the
access point from a WiFi device for management purposes. The 2.4 GHz management
SSID cannot be used for regular WiFi client connections to the access point.
If you cannot connect over the 2.4 GHz management SSID, check the following:
• Was the 2.4 GHz management SSID automatically turned off? By default, the
idle time-out for the 2.4 GHz management SSID is 15 minutes. That is, if no WiFi
client is connected to the 2.4 GHz management SSID for 15 minutes, the 2.4 GHz
management SSID is turned off. Only after you reboot the access point can you
reconnect to the 2.4 GHz management SSID. However, you can disable the idle
Perform Diagnostics and
Troubleshooting
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