BWT Perla Installation And Operating Manual
Duplex models
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Summary of Contents for BWT Perla
- Page 1 Installation and operating manual EN BWT Perla Duplex Models Duplex-Trinkwasser- behandlungsanlage Changes reserved!
- Page 2 Thank you very much for the confidence that you have Table of Contents Page 3 shown in us by purchasing a BWT appliance.
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Page 3: Table Of Contents
Table of contents General operation and display Opening the Easy Fill Safety instructions technology cover ... 19 General safety instructions ..5 Device status display ..19 Validity of this documentation . - Page 4 Warranty 15.1 Product returns ... . 71 15.2 Your contact at BWT ..71 Decommissioning and disposal 16.1 Decommissioning ... 72 16.2...
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Page 5: Safety Instructions
To ensure that the device is installed safely, this work ● Use only accessories, spare parts and consum- must be performed only by a qualified specialist or a trained person under the guidance of a qualified able materials that have been approved by BWT. specialist. ● Adhere to the environmental and operating con- A qualified specialist is someone who can assess ditions specified in the “Technical data” section. -
Page 6: Transport And Installation
Transport and installation Symbols used To avoid damage during transport to the installa- The following symbols in this documentation tion location, do not remove the product from the indicate specific sources of danger or important packaging until you have reached the relevant lo- information: cation. -
Page 7: How Safety Instructions Are Displayed
How safety instructions are Product-specific safety displayed instructions In this document safety instructions precede any DANGER! sequence of actions that could cause harm to per- sons or damage to property. All hazard prevention Mains voltage! measures must be followed. Risk of death by electric shock! Safety instructions are displayed as follows: ►... -
Page 8: Important Notes On The Product
Important notes on the product Definitions Inflow water: Drinking water quality of the local wa- The product must be installed as ter supplier. Depends on the region and is described described in the installation guide using the degrees of hardness soft, medium or hard. in compliance with the general Softened water: Softened water, usually with water requirements for the supply of... - Page 9 Impurities from inferior regenera- Use of BWT Perla tabs or regeneratives Quality of the regen- tives with insoluble components in accordance with DIN EN 973, type A. erative cause deposits.
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Page 10: Scope Of Delivery
► The scope of delivery and illustrations may differ from the total scope specified here depending on the country. Optional components are marked with the * symbol. BWT Perla Duplex water softener with: 1.1 Microprocessor control with multi-info touch display 1.2 Two multiple-way control valves 1.3 Blending valve with actuator... -
Page 11: Optional Extras
Optional extras Order no (not on list of supplied parts) BWT Bewasol brine lifting system 11808 ● AQA Guard Wireless Water Sensor 11772 (required accessories for the AQA Guard function) LTE antenna, cable length of 3 m 1-444528 Fault signal cable ZLT... -
Page 12: Intended Use Proper Use
Intended use Function Proper use The BWT Perla Duplex product range includes various duplex water softeners based on ion ex- This product is intended for the partial softening of change. The products are filled with organic ion drinking and service water. It is also designed to exchange material. -
Page 13: Regenerative Monitoring
● From a level of around 20%, the device status Interaction indicator changes from “blue” to “yellow” to signal a need to refill the regenerative. A BWT mineral metering unit can be plugged into the unit at any time. Multi-info touch display Up to 10 AQA Guard Wireless Water Sensors (order no. 11772) can be taught. -
Page 14: Safety
Safety 4 7 3 AQA Stop – moisture on floor ● If the product’s floor sensor detects water on the floor, the water supply in the direction of flow from 4 7 1 AQA Safe valve the unit is shut off and a warning issued. The floor ● The AQA Safe valve closes the waste water sensor only responds to drinking water (minimum valve in the event of a power failure and thus conductivity of 500 µS/cm). -
Page 15: Installation Conditions
● Flow rate at least 3 m /h or 50 l/min for products in the Rondomat and BWT Perla Professional series. Installation locations and ● Appropriate larger sizing if the pump is used environment simultaneously for other products. -
Page 16: Functional And Warranty Conditions
Installation Functional and warranty conditions The following conditions must be met before the Softening units require regular functional monitor- product can be installed: ing, maintenance and replacement of important ● The pipeline network must be rinsed. parts after certain intervals. ●... -
Page 17: Installation Diagram
Connecting the product Connection fitting Connect the product to a suitable connection fitting with integrated bypass. NOTE ► The following descriptions are based on the installation and use of the BWT connection fitting. leading away coming from ►Read the separate installation instructions for the connection fitting. Failure to do so will void the warranty in the event of damage. -
Page 18: Establishing A Sewage System Connection
6 2 1 Establishing a sewage system connection ►Connect the overflow hose Ø 24 mm (13) to the product. ►Route the overflow hose with an incline of at least 10 cm to the sewage system connection (drain), or connect it to the included siphon in accordance with the installation instructions and fasten it sufficiently. -
Page 19: General Operation And Display
►Tap lightly on the surface of the housing. The Easy Fill technology cover opens. Device status display The colour of the BWT logo on the technology cover indicates the device status: Lit blue Normal operation Flashing blue Level measurement in progress (regenerative level >... -
Page 20: Touch Display Controls
Touch display controls The touch display provides important information Menu and can be operated intuitively. It switches on automatically by tapping the display Next / Next page once. If it is not used, it switches off after an adjustable time (energy-saving mode). Back / Previous page Start page / Status overview Regeneration in progress GSM signal strength Wi-Fi signal strength... -
Page 21: Start-Up
Start-up Starting up ►Insert the mains plug. The start-up assistant is activated. NOTE ► The display illustrations for your product depend on the respective scope of delivery and may differ from the illustrations in this manual. Display settings ►Select your country in the top field. ►Select your language in the middle field. ►Select the unit used to indicate the water hard- ness in the lower field. - Page 22 Installation check 1/4: Waste water connection according to EN1717 ►Check that the waste water hoses are connected properly (see chapter “6.2.1 Establishing a sew- age system connection”, page 18). If all criteria for correct installation are satisfied: ►Press INSTALLED Installation check 2/4: Ports on the connection fitting ►Ensure that the hoses for the inflow and outlet water at the connection fitting are correctly con- nected (see chapter “6.2 Connecting the product”, page 17). ►Open the connection fitting by turning the handwheel anti-clockwise until it stops.
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Page 23: Benefits Of Registering
►Press CONTINUE The start-up flushing runs in the background. Device registration begins. Benefits of registering You can only use all BWT services if you register your product: ● Access to the water hardness database ● Regular software updates ● Troubleshooting ● Use of the BWT Best Water Home app ●... -
Page 24: Connection Wizard
Connection wizard If you perform registration during start-up, the con- nection wizard starts automatically and you can skip the following text section. If you want to register later, you must start the con- nection wizard manually. The connection wizard supports setting up the connection type that the product uses to connect to the Internet. -
Page 25: Checking And Setting The Water Hardness
Entering the postcode Entering the postcode will automatically determine the water hardness from the hydromaps water hardness database for the installation location of your product. ►Tap inside the text box. A keypad is displayed. ►Enter the postcode of the installation location of your product and press Enter to confirm your entry. -
Page 26: Completing The Start-Up Procedure
Completing the start-up procedure Rinsing procedure A rinsing procedure occurs after start-up. If it has not been completed, then the remaining run time is displayed. ►Wait for the rinsing procedure to end. Start-up status The start-up process is complete following the rinsing procedure. -
Page 27: Gsm - Connection Wizard
GSM – connection wizard NOTE ► GSM connectivity is not available for all products. The product can be connected to the Internet inde- pendently of the home network via GSM thanks to an integrated SIM card. This requires a sufficient GSM connection. There are no additional costs. If necessary, start the connection wizard: >... - Page 28 Poor GSM connection If the GSM connection is poor, you can improve it by using an external GSM antenna. ►Contact BWT Customer Service to acquire an external antenna. ►Press and follow CONNECT EXTERNAL GSM ANTENNA the instructions. If you do not have a suitable external GSM antenna,...
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Page 29: Lan - Connection Wizard
NOTE ► The external antenna must be initialised via the connection wizard and thus auto- matically activated. If necessary, run the connection wizard again. ► Ensure that the technology cover can be easily closed and that the cables do not have any kinks. - Page 30 Connecting the network cable ►Open the Easy Fill technology cover of the product. ►Connect an Ethernet cable to a network connec- tion near the product. ►Loosen the screws on the internal cover and then remove it. ►Route the Ethernet cable through the opening on the back of the product.
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Page 31: Wi-Fi - Connection Wizard
LAN connection was successful The IP address of the product is displayed if the connection to the home network via LAN was successful. ►Press to continue with the registration CONTINUE (see chapter “10 Registration”, page 36). LAN connection was not successful If the connection to the home network via LAN was not successful, you can scan the QR code with an Internet-enabled mobile device to obtain further information. - Page 32 Starting the Wi-Fi search ►Press to search for available Wi-Fi CONTINUE networks. If your Wi-Fi router supports WPS, you can use it to establish the connection automatically. Selecting Wi-Fi ►Press the desired Wi-Fi network to select it. Entering the security key ►Press the open field and then enter the secu- rity key (e.g.
- Page 33 Setting the network settings manually You must know your network settings. If necessary, contact your system administrator. ►Complete the respective fields by entering the IP address, subnet mask and standard gateway according to your network settings. ►Press CONTINUE Wi-Fi connection was successful The IP address of the product is displayed if the connection to the home network via Wi-Fi was successful.
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Page 34: Connection
Connection All connections can be activated or deactivated at any time. ►Open the connection settings: > Settings > General Information > Connec- tion You can start the connection wizard, perform a con- nection test (ping), activate/deactivate connections or set up a new connection in the Connection menu. 9 4 1 Using the connection wizard If necessary, start the connection wizard:... -
Page 35: Managing Connections
9 4 3 Managing connections Activating connections The connection wizard guides you through the menu to set up the desired connection. The sliding switches can be used to activate/deacti- vate connections. The sliding switches of activated connections are displayed in Blue. ►Press the sliding switch of the connection you want to activate or start the connection wizard. -
Page 36: Registration
You can only use all of the manufacturer services if you register your product: ● Access to the water hardness database ● Regular software updates ● Troubleshooting ● Use of the BWT Best Water Home app ● Current messages ● Remote operation... -
Page 37: Starting Registration On The Product
10 1 Starting registration on the product Subsequent registration You can begin registration at any time: > Settings > Registration Selecting the connection type ►Select the connection type used by the product to connect to the Internet. ►Refer to the related chapter for more information on the selected connection type: –... - Page 38 Entering the postcode Entering the postcode will automatically determine the water hardness from the hydromaps water hardness database for the installation location of your product. ►Tap inside the text box. A keypad is displayed. ►Enter the postcode of the installation location of your product and press Enter to confirm your entry.
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Page 39: Completing Registration Online
►Read and confirm the privacy policy. ►Provide information about your product. ►Create a user account. Creating a BWT user account You must create a user account to complete product registration. If you already have a user account, you may use it here. -
Page 40: Operation
Operation You can see current data and information as well as make settings in normal operation. 11 1 Home screen You can see the current status of the product at a glance: ● Current flow rate: Current flow rate of outlet water (softened water plus inflow water) in litres per hour. -
Page 41: Messages
11 2 Messages ►Press Messages on the home screen to display current device messages. NOTE ► If a message is confirmed without fixing the cause, this message appears again after the next regeneration at the latest. Messages are divided into three categories: ●... -
Page 42: Menu Overview
11 3 Menu overview You can open the menu overview either with the Home button from any of the menus, or with the button on the Home screen. ►Open the menu overview: Home > The menu overview is the starting point for all other menus: ●... -
Page 43: General Information
11 4 1 General Information You can set the date, time, language, function times, connection and screen saver in the GENERAL menu. INFORMATION > ►Press for the menu item in which you wish to change the settings. < > ►Press to make the desired settings. -
Page 44: Device Configuration
11 4 3 Device configuration Depending on your product and the installed soft- ware, additional device settings are possible. You can activate/deactivate these settings as required. ►Press the checkbox(es) to activate or deactivate functions. AQA Stop Sensor If the product’s floor sensor detects water on the floor, the water supply in the direction of flow be- hind the product is shut off and a warning issued. - Page 45 AQA Watch Consistently low flow rates indicate problems in the pipeline network. The function AQA WATCH monitors the domestic water network for low flow rates (< 60 l/h) and issues a warning as soon as they persist for more than 10 minutes. Rinse The Rinse function provides an additional rinsing function that is recommended for operation with subsequent reverse osmosis (e.g.
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Page 46: Registration
Setting the water hardness For registered products, the inflow water hardness is taken from the hydromaps water hardness da- tabase. Check that the database value matches the water hardness at the installation location and adjust the value for the inflow water hardness if necessary. ►If necessary, press ENTER VALUE MANUALLY ►Enter the water hardness at the installation location. -
Page 47: Functions
● Maintenance: Product check and maintenance routine with the cleaning tablet. BWT IOCLEAN 11 5 1 Regeneration/rinsing You can trigger manual regeneration or rinsing at any time while the product is in operation. > ►Press Regeneration/rinsing ►Select whether you want to trigger an additional... -
Page 48: Shut Down/Return To Operation
11 5 2 Shut down/return to operation If you do not need the product for a longer period of time (e.g. you are away), you should shut it down. As long as the product is in operation, the Shutting down menu appears. If the product was shut down, then the Return to operation menu appears. -
Page 49: Refilling Operating Materials
11 5 3 Refilling operating materials > Functions > Refill operating materials The regenerative must be refilled on a regular basis. The product monitors the regenerative supply with a sensor and reports a shortfall via the display. All commonly available regeneratives that comply with DIN EN 973 type A, can be used. ►Press lightly on the Easy Fill technology cover to open it (see chapter “7.1 Opening the Easy Fill technology cover”, page 19). -
Page 50: Holiday Mode
► If you have already gone on holiday and forgotten to activate Holiday mode, use the BWT Best Water Home app or remote opera- tion to switch on Holiday mode. Deactivating Holiday mode > Functions > Holiday mode ►Press the sliding switch to deactivate Holiday... - Page 51 ►Press START You will be guided step-by-step through the main- tenance procedure. Checking for leaks In this step, check the system for leaks. ►Check the product as well as the connections both in front of it and behind it for leaks. NOTE ►...
- Page 52 Measuring water hardness To determine the water hardness, take a water sample at the nearest sampling point at a flow rate of 400 to 600 l/h. ►Press CHECKED ►Check the outlet water hardness with the en- closed luxury water check. NOTE ► Follow the usage instructions enclosed with the luxury water check. If the water hardness is acceptable: ►Press CHECKED...
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Page 53: Info
Cleaning Cleaning is the last step in the biannual maintenance of your product. Only use the cleaning BWT IOCLEAN tablets for this. ►Open the Easy Fill technology cover of the product. ►Take a cleaning tablet out of the packaging and insert it into the opening provided on the product (see the adjacent image). -
Page 54: Operating Record
● Serial number: Individual serial number ● Start-up data: Time of start-up ● Product Code: Individual product code ● BWT Connect: Version of the installed device software ● PCB: Printed circuit board installed in the product ● Unit: Product designation ►If necessary, swipe your finger upwards from the... - Page 55 11 6 3 Consumption > Info > Consumption > ►Press for detailed information about the flow volume, regenerative or water consumption. Flow volume Information about the current water flow. ►Press to view the flow TODAY MONTH YEAR volume in the respective time period. NOTE ► A maximum flow rate that is too low indi- cates a problem in the pipe system.
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Page 56: Connection Status
11 6 4 Connection status > Info > Connection status In addition to displaying the connection currently being used, you can also view information about the quality, status and IP addresses of all connec- tion types. 11 6 5 Device status >... -
Page 57: Help
FAQs are answered and published on the manu- facturer’s Internet page. ►Use the QR scanner on your mobile device to open the FAQs page. NOTE ► All questions and answers can also be found on the related product page at www.bwt.com. -
Page 58: Additional Functions
For an overview of the ben- efits of registering, see chapter “10 Registration”, page 36. 12 1 BWT Best Water Home app The BWT Best Water Home app offers a clear overview of your products. Features of the BWT Best Water Home app ● Monitoring the regenerative level ● Service information ●... -
Page 59: Remote Operation Of The Product Via A Direct Wi-Fi Connection (Access Point)
NOTE ► You can only be logged in with one account. Always use the same account to activate all your BWT products. Your BWT product is now integrated into the app and can be used. BEST WATER HOME 12 2... - Page 60 Establishing a direct Wi-Fi connection NOTE ► A direct Wi-Fi connection (access point) is only possible within a close vicinity to the product. ► Note the WPA2 key and login code from the e-mail you received when registering your product. ►Activate the function on the ACCESS POINT...
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Page 61: Remote Operation Of The Product Via The Home Network (Lan / Wi-Fi)
12 3 Remote operation of the product via the home network (LAN / Wi-Fi) You can operate the product remotely if it is connect- ed to the home network via LAN or Wi-Fi. NOTE ► While operating the product via remote connection, you must not change this connection, otherwise access is no longer possible. -
Page 62: Operator Responsibilities
(every 2 months), and routine maintenance (EN 8065) must be performed by the BWT after-sales service staff or a fitter authorised by BWT to carry out maintenance (every 6 months). The replacement of wearing parts within the pre- scribed intervals is also required for the warranty and proper functioning of the unit. -
Page 63: Inspection
13 3 Inspection (carried out by the operator in accordance with EN 806-5) Performing the inspection is obligatory for you as an operator if you use your outlet water as described in category 1 (see table). Use of outlet water Category Inspection in Maintenance... -
Page 64: Inspection Activities
13 3 1 Inspection activities The scope of required inspection activities is more limited if your product is registered with BWT and you use the available options (see table): ● BWT Best Water Home app ● Download, check and archive device documentation from the app This is the only way to directly detect and act on necessary actions or mechanical/hydraulic/electrical problems. -
Page 65: Maintenance In Accordance With En 806-5
(carried out by BWT after-sales service or an authorised technician in accordance with EN 806-5) In addition to all inspection activities, maintenance work on the assemblies listed below is required every 6 months by BWT after-sales service or a specialist trained by BWT. A detailed maintenance manual can be requested from the qualified fitter at BWT. We recommend that you enter into a maintenance agreement with the BWT after-sales service department or your fitter. -
Page 66: Replacement Of Parts
Replacement of parts The operator must ensure that parts that are subject to wear and ageing during the life of the product are replaced by a qualified fitter. Details of the replacement cycles can be found in the maintenance manual from BWT. 13 6 BWT professional maintenance Regardless of how the outlet water is used, the manufacturer recommends having a professional main- tenance performed at least every 24 months. -
Page 67: Troubleshooting
2.4 Have you carried out If you have already carried out the activation again, the activation again? but the problem persists, please contact the BWT service hotline (after-sales service). Keep the product code handy for this (Info > Serial no / PNO menu). - Page 68 3.4 User account creation Occasionally, maintenance of the systems must be not possible (mainte- performed. During these periods, activation is not nance message). possible. Try again after the specified maintenance period. 3.5 User account crea- Check that the entries in the mandatory fields are tion not possible (fault correct. message – input). 3.6 User login not possible Occasionally, maintenance of the systems must be (maintenance mes- performed.
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Page 69: Fault During Operation
(see The product cannot be added to chapter “15.1 Product returns”, the BWT Best Water Home app. page 71). If the fault cannot be remedied by following these instructions, contact our after-sales service department. You will need the serial number and production number, which can be found on the type plate of the Easy Fill technology cover... -
Page 70: Faults Affecting The Additional Functions
14 3 Faults affecting the additional functions Fault Possible source of Steps to resolve the fault the fault 1 Fault when down- 1.1 Link does not work. Check the Internet connection and the availability loading the app of the required app store on your smartphone. Try again. -
Page 71: Warranty
Product returns will not be processed without a return number (RMA no.). In Germany, call our after-sales service in Schriesheim to receive a return number. Unauthorised returns of goods will not be accepted by BWT. Please always contact your contract partner first. -
Page 72: Decommissioning And Disposal
Decommissioning and disposal 16 1 Decommissioning The product may only be shut down and dismantled by qualified specialists. Observe all applicable safety regulations when dismantling the system. 16 2 Disposal NOTE ► This product may not be disposed of in household waste. ► At the end of the product’s life cycle, ensure that it is properly disposed of or recycled. -
Page 73: Technical Data
Technical data Softening unit Type BWT Perla BWT Perla seta Nominal connection width Connection type G 11/4" Nominal capacity in accordance with DIN EN 14743 min./max. mol (m x °dH) 2 x 1.1 (2 x 6.2) 2 x 3.2 (2 x 18) -
Page 74: Dimensions
17 1 Dimensions Designation BWT Perla BWT Perla seta Height Width Depth Water inlet connection height Water outlet connection height Overflow connection height Clearance to allow the technology cover to be opened Min. sewage system connection... -
Page 75: Diagram Of Peak Flow
2400 2200 2000 1800 1600 1400 1200 1000 Peak flow [l/h] Inflow water hardness [mmol/l] BWT Perla 1 bar pressure loss BWT Perla Peak flow rate BWT Perla Seta 1 bar pressure loss BWT Perla Seta Peak flow rate mmol/l °dH mmol/l °dH 19.6 22.4 11.2 25.2 14.0 28.0 16.8... -
Page 76: Standards And Legal Provisions
Standards and legal provisions Standards and legal provisions shall always be applied in the most recent version The following standards and legal regulations must be observed depending on the intended use: ● German ordinance on the quality of water for human consumption (“Trinkwasserverordnung”) ● EN 806, Specifications for drinking water installations ● DIN 1988 standards, specifications for drinking water installations ● DIN EN 1717, protection of drinking water from contaminants in the drinking water supply system ●... -
Page 77: Operating Report
Operating report Section 16 of the German Drinking Water Ordinance requires you to keep an operating report in written or electronic form. Product designation: ___________________________________________________ Installation location of the product: ___________________________________________________ Water hardness up- Date Water meter Increase in sodium content of Regenerative refilled reading up- Water hardness,... -
Page 78: German Drinking Water Ordinance Notice
German Drinking Water Ordinance notice Information in accordance with section 16 and section 21 of the German Drinking Water Ordinance The drinking water in this building is treated as followed: Type of treatment: Partial softening Metering Product designation: Installation location of the product: Metering of silicate substances For minimising the corrosiveness of drinking water and preventing elevated concentrations of heavy metals... -
Page 79: A Appendix
Appendix A 1 Connection set, DN 32/32 DVGW A 1 1 Intended use The corrugated hoses with G 1¼" internal threads may only be used to connect water softeners. Corrugated hoses ensure a strain-free connection to the water softener. They eliminate the time-con- suming process of adapting and fitting metal pipes for this purpose. A 1 2 Installation conditions Corrugated hoses are only suitable for drinking water installations. -
Page 80: Installation
A 1 3 Installation Failure to follow the installation instructions will adversely affect the product life of the hoses and void the warranty in the event of damage. A 1 3 1 Installation instructions The straight path A must measure at least 30 mm. The bending radius R must be at least 50 mm. Never twist or pull the corrugated hoses. -
Page 81: Installation Set For Water Softeners
A 2 Installation set for water softeners The installation set complies with the requirements of standard EN 1717. ►If necessary, put the rubber sleeve (1) on the DN40 pipe as shown. ►Place the coupling nut with the sealing ring (2) on the pipe and screw it to the siphon. - Page 82 BWT Wassertechnik GmbH, Industriestr 7, 69198 Schriesheim (WEEE-Reg.-Nr. DE 80428986) Schriesheim, Dezember 2020 Lutz Hübner Unterschrift (Geschäftsleitung)
- Page 84 Further information: BWT Holding GmbH BWT Wassertechnik GmbH Walter-Simmer-Straße 4 Industriestraße 7 A-5310 Mondsee D-69198 Schriesheim Phone: +43 / 6232 / 5011 0 Phone: +49 / 6203 / 73 0 E-Mail: office@bwt.at E-Mail: bwt@bwt.de www.bwt.com...