Warranty; Rma Procedure - Kanguru DVD Duplicator User Manual

Warranty

This product carries a *1 year limited warranty on the case, controller and all internal
components. Kanguru Solutions is not responsible for any damages incurred in the shipping
process. Any claims for loss or damage must be made to carrier directly. Claims for shipping
errors should be reported to Kanguru Solutions within three (3) working days of receipt of
merchandise. Please refer to the RMA Procedure section of this manual if your duplicator needs
servicing.
*90-day warranty on labor. After 90 days, a $20.00 service charge will be applied to all RMAs.
Shipping back to the customer is covered during the first 90 days of purchase. After 90 days the
customer is responsible for shipping both ways.

RMA Procedure

All Duplicators being serviced must be packed in the ORIGINAL PACKAGING. If you do
not have your original packaging, you can purchase replacement packaging for $15.00
from Kanguru's Tech Support Department. Kanguru Solution's warranty will not be
honored in the event that a duplicator is received improperly packaged, altered, or
physically damaged.
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STEP ONE: Call for a RMA Number: 508-376-4245
Duplicators will not be accepted for repair without a valid RMA number. RMA numbers
are valid for 30 days upon assignment. Any return without a valid RMA number will be
returned to the customer at their expense.
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STEP TWO: Ship and Insure your Duplicator
Kanguru Solutions strongly recommends you fully insure the duplicator for shipping.
Kanguru Solutions is not responsible for if the package is lost or damaged in transit. We
suggest using a shipping company that utilizes a "tracking" feature to verify "proof of
delivery." The customer is responsible for shipping charges when returning a product.
Shipping back to the customer is covered by Kanguru Solutions during the first 90 days of
purchase. After 90 days of purchase the customer is responsible for shipping both
ways.