Appendix C - Product Support; Bar Code Label And Configuration Number - ADC HiGain HRE-819 Manual

150-819-100-03
A
PPENDIX
T
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center
(TAC).
Sales Assistance
800.366.3891 extension 73000
(USA and Canada)
952.917.3000
Fax: 952.917.3237
Systems Integration
800.366.3891, extension 73000
(USA and Canada)
952.917.3000
ADC Technical Assistance
Center
800.638.0031
714.730.3222
Fax: 714.730.2400
Email: wsd_support@adc.com
Online Technical Support
Online Technical Publications
Product Return Department
800.366.3891 ext. 73748 or
952.917.3748
Fax: 952.917.3237
Email: repair&return@adc.com
All telephone numbers with an 800 prefix are toll-free in the USA and Canada.
B C L
AR ODE ABEL AND
Figure 12 shows the location of the CLEI/ECI bar code label and the configuration number on the HRE-819.
Table 6 provides a brief description of what each label contains.
HRE-819 List 1 and 2
C - P
RODUCT
C
ONFIGURATION
S
UPPORT
• Quotation Proposals
• Ordering and Delivery
• General Product Information
• Complete Solutions (from concept to
installation)
• Network Design and Integration Testing
• System Turn-Up and Testing
• Network Monitoring (upstream or downstream)
• Power Monitoring and Remote Surveillance
• Service/Maintenance Agreements
• Systems Operation
• Technical Information
• System/Network Configuration
• Product Specification and Application
• Training (product-specific)
• Installation and Operation Assistance
• Troubleshooting and Repair/Field Assistance
• www.adc.com/Knowledge_Base/index.jsp
• www.adc.com/library1/
• ADC Return Material Authorization (RMA)
number and instructions must be obtained
before returning products.
N
UMBER
July 9, 1998

Appendix C - Product Support

23