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Appendix B - Product Support
A
PPENDIX
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
T
S
ECHNICAL
UPPORT
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center
(TAC) at one of the following numbers:
•
Telephone: 800.638.0031
714.730.3222
The 800 line is toll-free in the U.S and Canada.
•
Fax:
714.832.9924
•
Email:
wsd_support@adc.com
•
Online:
www.adc.com/knowledge_base_frames
A Customer Service Engineer answers technical assistance calls Monday through Friday between 7:30 AM and
5:30 PM, Pacific Time, excluding holidays. At all other times, an on-duty Customer Service Engineer returns
technical assistance calls within 30 minutes.
R
ETURNS
To return equipment to ADC:
1
Locate the purchase order number under which the equipment was purchased. You will need to provide this
number to ADC Customer Service to obtain a return authorization.
2
Call ADC Customer Service to ask for a Return Material Authorization (RMA) number and instructions
before returning products. Use the telephone number, fax number, or email address listed below:
•
Telephone: 800.366.3891 ext. 63748 or 952-946-3748
The 800 line is toll-free in the U.S and Canada.
•
Fax: 952-946-3237
•
Email Address: repair&return@adc.com
3
Be prepared to provide the following information:
•
Company name, address, telephone number, and the name of a person Customer Service can contact
regarding this equipment.
•
A description of the equipment as well as the number of units that you are returning. Be sure to include
the model and part number of each unit.
•
The shipping address to which Customer Service should return the repaired equipment.
•
The reason for the return.
–
The equipment needs an ECO/ECN upgrade.
–
The equipment is defective.
18
B - P
RODUCT
S
UPPORT
June 1, 2001
LTPH-TP-1003-02, Issue 2
HRE-206 Lists 1 and 2
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