Calling Ibm For Service - IBM xSeries 100 Problem Determination And Service Manual

Calling IBM for service

See Appendix A, "Getting help and technical assistance," on page 95 for information
about calling IBM for service.
When you call for service, have as much of the following information available as
possible:
v Machine type and model
v Microprocessor and hard disk drive upgrades
v Failure symptoms
v Diagnostic program type and version level
v Hardware configuration (print screen of the system summary)
v BIOS code level
v Operating-system type and version level
You can solve some problems by comparing the configuration and software setups
between working and nonworking servers. When you compare servers to each
other for diagnostic purposes, consider them identical only if all the following factors
are exactly the same in all the servers:
v Machine type and model
v BIOS level
v Adapters and attachments, in the same locations
v Address jumpers, terminators, and cabling
v Software versions and levels
v Memory amount, type, and configuration
v Diagnostic program type and version level
v Configuration option settings
v Operating-system control-file setup
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IBM xSeries 100 Type 8486: Problem Determination and Service Guide
– Does the server fail the diagnostic programs? If so, what are the error codes?
– What occurs? When? Where?
– Is the failure repeatable?
– Has the current server configuration ever worked?
– What changes, if any, were made before it failed?
– Is this the original reported failure, or has this failure been reported before?