Getting Help And Information From The Web; Calling Ibm For Service - IBM BladeCenter JS12 7998 Installation And User Manual

Getting help and information from the Web

Information about your IBM BladeCenter system is available on the Web.
The IBM Web site has up-to-date information about IBM BladeCenter systems,
optional devices, services, and support at www.ibm.com/systems/support/.

Calling IBM for service

Call IBM for service after you collect as much as possible of the following
information.
Before calling for service, collect as much as possible of the following available
information:
v Machine type and model
v Hard disk drive upgrades
v Failure symptoms:
v Diagnostic program type and version level
v Hardware configuration (print screen of the system summary)
v Firmware level
v Operating-system type and version level
You can solve some problems by comparing the configuration and software setups
between working and nonworking blade server. When you compare blade servers
to each other for diagnostic purposes, consider them identical only if all the
following factors are exactly the same in all of the blade servers:
v Machine type and model
v Firmware level
v Adapters and attachments, in the same locations
v Address cabling
v Software versions and levels
v Diagnostic program type and version level
v Configuration option settings
v Operating-system control-file setup
See Appendix A, "Getting help and technical assistance," on page 55 for
information about how to call IBM for service.
– Does the blade server fail the diagnostic programs? If so, what are the error
codes?
– What occurs? When? Where?
– Is the failure repeatable?
– Has the current server configuration ever worked?
– What changes, if any, were made before it failed?
– Is this the original reported failure, or has this failure been reported before?
Appendix A. Getting help and technical assistance
57