Basic Troubleshooting - Barco CX-20 User Manual

Troubleshooting

4.1 Basic troubleshooting

Problem solving
In this chapter some problems that might occur while using CX-20 are listed. For each problem possible
causes are given and a solution is proposed. If you cannot solve the problem yourself, please contact your
local IT administrator.
Generic issues
Problem
Your screen is not shown on the
display when pressing the Button.
Your screen is shown, but your
audio is not playing on the meeting
room audio system
Your content is removed from the
display and the LEDs of your
Button are blinking white.
Nothing is shown on the display at
all.
48 R5900099 /10 CX-20
Cause
Wrong input is selected on the
display.
Base Unit in standby
You are the third person that wants
to share the content to the display.
The ClickShare client software is
not running.
Your audio signal on your PC is
muted
Audio system of the meeting room
is not switched on
When using separate audio, audio
cable is not connected
Default speaker is not correctly set
.
Buttons are not re-paired after
changing the audio setting on the
web interface
Audio setting on the web interface
is not correctly set.
Connection to the Base Unit has
been lost.
The display is switched off.
Wrong input is selected.
The display cable is not connected
(correctly).
Solution
Select the correct input on the
display or on the room control
system
Briefly push the standby button on
the Base Unit or plug in a Button
and run the ClickShare client
software.
The first or second user has to
push his button to remove his
content so that a third user can
share his content. or
As third user, click and hold the
Button to use the Show me
function of ClickShare.
Go to the ClickShare drive and run
the software.
Right click on the speaker icon
and switch off the mute.
Switch on the audio system of the
meeting room.
Check audio connection between
the Base Unit (audio out, green
connector) and the audio system
of the meeting room.
With a Button inserted, set
ClickShare speaker as your
default speaker.
Re-pair the buttons.
Consult your administrator to
select the correct audio setting.
ClickShare tries to restore the
connection automatically. If this
fails, the LEDs of the Button start
blinking red. You should unplug
the Button from your laptop and
start a new.
Switch on the display.
Select the correct input.
(Re)insert the display cable to the
display and the Base Unit.