Troubleshooting; Basic Troubleshooting - Barco CLICK SHARE CS-100 User Manual

4. TROUBLESHOOTING

4.1

Basic Troubleshooting

Problem solving
In this chapter some problems that might occur while using CS-100 are listed. For each problem possible causes are given and a
solution is proposed. If you cannot solve the problem yourself, please contact your local IT administrator.
Problem
Your screen is not shown on the display
when pressing the Button.
Your screen is shown, but your audio is
not playing on the meeting room audio
system
Your content is removed from the display
and the LEDs of your Button are blinking
white.
Nothing is shown on the display at all.
R5900024 CLICKSHARE CS-100 19/03/2018
Cause
You are the second person that wants to
share the content to the display.
The ClickShare client software is not
running.
Your audio signal on your PC is muted
Audio system of the meeting room is not
switched on
When using separate audio, audio cable
is not connected
Default speaker is not correctly set .
Buttons are not re-paired after changing
the audio setting on the web interface
Your audio settings may be wrong
Connection to the Base Unit has been
lost.
The display is switched off.
Wrong input is selected.
The display cable is not connected
(correctly).
The display does not recognize or is
not able to display the Base Unit output
resolution.
The Base Unit is in standby mode.
The Base Unit is powered off.
The Button's software is not compatible
with that of the Base unit
Wallpaper is disabled
4. Troubleshooting
Solution
The first user has to push his button to
remove his content so that a second user
can share his content. or
As second user, click the Button to use
the Show me function of ClickShare.
Go to the ClickShare drive and run the
software.
Right click on the speaker icon and switch
off the mute.
Switch on the audio system of the
meeting room.
Check audio connection between the
Base Unit (audio out, green connector)
and the audio system of the meeting
room.
With a Button inserted, set ClickShare
speaker as your default speaker.
Re-pair the buttons.
You or an administator should change
the corresponding setting via the web
interface.
ClickShare tries to restore the connection
automatically. If this fails, the LEDs of
the Button start blinking red. You should
unplug the Button from your laptop and
start a new.
Switch on the display.
Select the correct input.
(Re)insert the display cable to the display
and the Base Unit.
You or an administrator should change
the corresponding setting via the web
interface.
Briefly push the standby button on the
Base Unit or plug in a Button and run the
ClickShare client software.
Check if power adapter is connected to
the Base unit and to the wall outlet.
Re-pair and update the software of the
Button by inserting it in the front USB port
of Base Unit.
If you connect a Button and start sharing,
the content will be shown.
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