Basic Troubleshooting - Barco R9861510EU User Manual

Troubleshooting

4.1 Basic Troubleshooting

Problem solving
In this chapter some problems that might occur while using CS-100, CS-100 HUDDLE are listed. For each
problem possible causes are given and a solution is proposed. If you cannot solve the problem yourself,
please contact your local IT administrator.
Problem
Your screen is not shown on the
display when pressing the Button.
Your screen is shown, but your
audio is not playing on the meeting
room audio system
Your content is removed from the
display and the LEDs of your
Button are blinking white.
Nothing is shown on the display at
all.
44 R5900024 /09 ClickShare CS-100 series
Cause
You are the second person that
wants to share the content to the
display.
The ClickShare client software is
not running.
Your audio signal on your PC is
muted
Audio system of the meeting room
is not switched on
When using separate audio, audio
cable is not connected
Default speaker is not correctly set
.
Buttons are not re-paired after
changing the audio setting on the
web interface
Your audio settings may be wrong
Connection to the Base Unit has
been lost.
The display is switched off.
Wrong input is selected.
The display cable is not connected
(correctly).
The display does not recognize or
is not able to display the Base Unit
output resolution.
The Base Unit is in standby mode.
Solution
The first user has to push his
button to remove his content so
that a second user can share his
content. or
As second user, click the Button to
use the Show me function of
ClickShare.
Go to the ClickShare drive and run
the software.
Right click on the speaker icon
and switch off the mute.
Switch on the audio system of the
meeting room.
Check audio connection between
the Base Unit (audio out, green
connector) and the audio system
of the meeting room.
With a Button inserted, set
ClickShare speaker as your
default speaker.
Re-pair the buttons.
You or an administator should
change the corresponding setting
via the web interface.
ClickShare tries to restore the
connection automatically. If this
fails, the LEDs of the Button start
blinking red. You should unplug
the Button from your laptop and
start a new.
Switch on the display.
Select the correct input.
(Re)insert the display cable to the
display and the Base Unit.
You or an administrator should
change the corresponding setting
via the web interface.
Briefly push the standby button on
the Base Unit or plug in a Button
and run the ClickShare client
software.