Troubleshooting Your Computer - Intermec CK60 User Manual

Chapter 4 — Maintaining the Computer

Troubleshooting Your Computer

Problems While Operating the Computer
Problem
You press the power button to turn on the CK60 and
nothing happens.
The Battery status LED is on.
The CK60 appears locked up and you cannot enter data.
68
Once the upgrade is done downloading, your CK60 replaces the operating
system, then automatically performs a cold boot.
The SmartSystems Console shows the CK60 as offline (via a red stop sign)
until the CK60 reboots and reconnects to the system.
• Problems While Operating the Computer (page 68)
• Problems While Configuring the Computer (page 69)
• Problems While Configuring 802.1x Security (page 69)
• Problems with Wireless Connectivity (page 70)
• Problems Transmitting Data through the Serial Port (page 70)
• Problems While Scanning Bar Codes (page 71)
Before sending the CK60 in for service, save its data and configuration.
Intermec is responsible only for the keypad and hardware features to match
the original configuration when doing repairs or replacements.
Solution
• Make sure the backlight is on by pressing E.
• Make sure you have a charged battery installed correctly.
For help, see "Using the Battery" on page
• The battery may be discharged. Replace the battery with
a spare charged battery, or charge the battery.
• Perform a warm-boot.
• If the battery status LED is a steady green, the battery is
more than 95% charged and unit is on a charger.
• If the battery status LED is blinking red, then the
battery is low. The speed of the blinking increases as the
battery power gets increasingly lower.
• If the battery status LED is a steady red, the main
battery is on charge.
• If the battery status LED is a steady amber for more than
12 hours, then replace the battery pack.
• Press the power button to turn off the CK60, then press
the power button again to turn on the CK60.
• Press and hold the power button for ten seconds to
warm-boot the CK60.
• Perform a clean-boot on the CK60. See
Your Computer" on page
• Try reloading the firmware. See
Operating System on your Computer" on page
• If the CK60 does not boot or reset, contact your local
Intermec representative for help.
CK60 Mobile Computer with Windows CE User's Manual
6.
"Resetting
3.
"Upgrading the
64.