Intermec CK60 User Manual page 83

Problems While Configuring the Computer
Problem
You scan a configuration command, such as Beeper
Volume, and you hear three low beeps.
You scan or enter an option for the Scanner Model
configuration command and you hear three low beeps.
You cannot type a character on the keypad or you can only
type uppercase or lowercase letters.
Problem
The CK60 indicates that it is authenticated, but it does not
communicate with the host.
The CK60 does not appear to be authenticating and a
network connection icon does not appear on the toolbar.
A network connection icon appears in the toolbar, but then
disappears.
The CK60 indicates that it is not authenticated.
CK60 Mobile Computer with Windows CE User's Manual
Problems While Configuring 802.1x Security
If you have trouble configuring the computer for 802.1x security, check
these problems and possible solutions.
Chapter 4 — Maintaining the Computer
Solution
If you are working in the Intermec Settings applet, you
cannot scan configuration commands. Exit the applet to
scan configuration commands.
You may have scanned or entered a Scanner Model
command that does not apply to the type of scanner that
you have installed. Try scanning or entering the Scanner
Model command again and select an option for the type of
device you are using.
You may have locked a modifier key on the keypad. Check
the CK60 toolbar to see if it contains an icon with a locked
symbol. Press the necessary key sequence to unlock the key.
See "Using the Keypad" on page
Solution
Ensure CK60 IP address, host IP address, subnet mask,
default router are configured for network. Do not perform a
cold-boot as this resets the time and date. Update time and
date for Certificate of Authority.
CK60 may not be communicating with access point.
Ensure CK60 network name matches access point network
name (SSID). Default name is "INTERMEC."
802.1x security network may not be active. Ensure the
server software is properly loaded and configured on server
PC. For help, see server software documentation.
The CK60 may not be communicating with the intended
access point. Ensure the CK60 network name matches the
access point network name. Default network name is
"INTERMEC."
Access point may not be communicating with server.
Ensure the access point is turned on, properly configured,
and has 802.1x security enabled.
• Users Name and Password parameters on CK60 match
the user name and password on authentication server.
You may need to reenter the password on both the
CK60 and the authentication server.
• On your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped
with your authentication server software.
• IP address and secret key for access point must match
the IP address and secret key on authentication server.
You may need to reenter the IP address and secret key on
both your access point and authentication server.
• Authentication server software is running on server PC
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