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Section 6: Elo Service and Support
Elo Service and Support
Technical Specifications
visit www.elotouch.com/products
for technical specifications for this device
Refer to last page for worldwide technical support phone numbers.
Note:
Customers outside the United States are advised to contact their local representatives for assistance regarding service, return, or replacement of
terminals.
Returning a Terminal for Service
Elo recommends contacting technical support for troubleshooting before proceeding with returns. After it is determined a product repair is
required, visit the Elo website to access the online RMA portal. All products must have an RMA number before being returned to Elo. The product
Serial Number will be required to obtain an RMA.
Visit https://myelo.elotouch.com/support/s/ and Navigate to the Product Returns and Repairs section or directly access the RMA Portal by visiting
http://portal.elotouch.com/
Note:
Before returning a Elo M60 Pay mobile POS terminal to Elo, you must obtain an RMA number. The following procedure describes
the RMA process for how to return one or more Elo M60 POS terminals for repair or replacement.
1.
Get the product PN and SN from the printed labels on the back of each M60 terminal to be returned.
2.
Obtain the RMA number(s) by completing the following.
3.
Describe the problem(s).
4.
Provide the shipping address where the repaired or replacement unit to be returned.
5.
Keep a record information and documentation related to the RMA.
User Manual – Elo M60 Pay Mobile POS M60 / M60C / M60S / M60SC
Support
visit www.elotouch.com/support for technical support
UM600609 Rev C page 107 of 115
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