Do you have a question about the Duette and is the answer not in the manual?
Questions and answers
lane taborsky
March 22, 2025
after pulling shade down cord is not retracting
1 comments:
Mr. Anderson
March 22, 2025
The cord on your Hunter Douglas Duette shade may not be retracting because the lift spool or transmission mechanism is not functioning properly. To fix this, ensure that the cords are fully deployed from the lift spool by lowering the shade completely. Then, check that the transmission is properly aligned and secured on the shaft without any angled strings. Also, verify that the pins are correctly inserted into the head rail. If the issue persists, the transmission or lift motor may need replacement.
CONTENTS Getting Started: Product View ..............1 Tools and Fasteners Needed .......... 2 Installation: Prepare for the Installation ..........3 Attach the Side Tracks ..........4 Attach the Mounting Brackets ........6 Install the Shade ............7 Level the Rail(s), If Necessary ......... 8 Operation: Operate the Shade ............
GETTING STARTED Product View Installation Brackets (Attach to Tracks) Screw Track Clip Tracks Attach to Mounting Surface with Double-Sided Tape on Rear Rail Clip (Pre-Installed to Bottom Rail) Side Track End Cap Rear Views Affix Rubber Pad Rail Clip to Adhesive Track Clip Backing on...
GETTING STARTED Thank you for purchasing Hunter Douglas Duette Honeycomb Shades. With proper installation, ® operation, and care, your new shades will provide years of beauty and performance. Please thoroughly review this instruction booklet and the enclosed packing list before beginning the installation.
INSTALLATION Prepare for the Installation Wipe and clean the mounting surface with isopropyl alcohol. ■ WARNING: A clean mounting surface is required for proper adhesion. Failure to properly prepare the mounting surface may result in injury or property damage. Peel back "...
INSTALLATION Attach the Side Tracks WARNING: Adhesive on the back of the side tracks is to be placed onto the mounting surface one time only. Do not attempt to remove and re-apply the side tracks. The adhesive will not provide full mounting strength once removed and re-applied.
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INSTALLATION Press the side track firmly against the mounting surface. ■ IMPORTANT: Apply pressure at every point along the track to activate the adhesive. Adhesive reaches full strength in 24 hours. Repeat for the right side. ■...
INSTALLATION Attach the Mounting Brackets Attach a rubber pad to the back of each mounting ■ Back Side of bracket, below the rivet head. Mounting Bracket Starting with the left side, insert the lip of the left ■ mounting bracket into the track. Left Side Mounting Bracket Rotate the mounting bracket until the back of the bracket...
INSTALLATION Install the Shade The front of the bracket fits under the groove. Insert the front channel on top of the headrail onto the front ■ Bracket lip of the mounting brackets. Rotate the headrail up and back until it snaps into place. ■...
INSTALLATION Level the Rail(s), If Necessary Lift the bottom rail to locate the pockets on the ■ underside of the rail. For the middle rail on Top-Down/Bottom-Up ➤ shades, the pockets are on the top side of the rail. Gently pull down on the bottom rail (or up on the ■...
OPERATION Operate the Shade For better support and smoother operation, use the handle when raising and lowering the shade. To Raise the Shade Slowly and steadily push up on the bottom rail ■ handle. Allow the shade to stack evenly. To Lower the Shade Slowly and steadily pull down on the bottom rail ■...
OPERATION Troubleshooting Problem The shade is hard to raise or lower, or will not raise or lower. Solution Make sure that the shade fabric is not caught between the installation bracket and the headrail. Check that the headrail and installation brackets are level and aligned. Check that the side tracks are perfectly vertical.
CARE Removing the Shade, If Necessary While keeping the track clips in place, unsnap the rail clips. ■ With Top-Down/Bottom-Up shades, unsnap the rail ➤ clips on both the middle rail and bottom rail. While holding the headrail, push ■ Bracket back on the bottom tab of the Back of...
CARE Cleaning Procedures Duette Honeycomb Shades are made of anti-static, dust-resistant fabric which repels dirt and ® dust. For most honeycomb fabrics, the following cleaning options are available. Dusting Regular light dusting with a feather duster is all the cleaning needed in most circumstances.
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If you are not thoroughly satisfied, simply contact Hunter Douglas at (888) 501-8364 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
Need help?
Do you have a question about the Duette and is the answer not in the manual?
Questions and answers
after pulling shade down cord is not retracting
The cord on your Hunter Douglas Duette shade may not be retracting because the lift spool or transmission mechanism is not functioning properly. To fix this, ensure that the cords are fully deployed from the lift spool by lowering the shade completely. Then, check that the transmission is properly aligned and secured on the shaft without any angled strings. Also, verify that the pins are correctly inserted into the head rail. If the issue persists, the transmission or lift motor may need replacement.
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