Hand Held Products 2020 User Manual page 257

• The battery is not bad or deeply discharged. In some cases, the image
scanner's battery may trickle charge to bring it into an acceptable level and
then transition to a normal charge cycle.
Troubleshooting Image Scanner
Note: Make sure that your image scanner's battery is charged.
Note: Please visit the Services and Support section of our website
(www.handheld.com) to check for the latest software for both the image
scanner and the base.
Is the image scanner having trouble reading your symbols?
If the image scanner isn't reading symbols well, check that the symbols:
• Aren't smeared, rough, scratched, or exhibiting voids.
• Aren't coated with frost or water droplets on the surface.
• Are enabled in the base to which the image scanner connects.
Is the barcode displayed but not entered into the application?
The barcode is displayed on the host device correctly, but you still have to press
a key to enter it (the Enter/Return key or the Tab key, for example).
You need to program a suffix. Programming a suffix enables the image scanner
to output the barcode data plus the key you need (such as "CR") to enter the data
into your application. Refer to
information.
Does the image scanner read the barcode incorrectly?
If the image scanner reads a barcode, but the data is not displayed correctly on
the host screen:
• The base may not be programmed for the appropriate terminal interface.
For example, you scan "12345" and the host displays "@es%."
Reprogram the base with the correct Plug and Play or Terminal selection
barcode. See
• The base may not be programmed to output your barcode data properly.
For example, you scan "12345" and the host displays "A12345B."
Reprogram the base with the proper symbology selections. See
The image scanner won't read your barcode at all.
1. Scan the sample barcodes in the back of this manual. If the image scanner
reads the sample barcodes, check that your barcode is readable.
Verify that your barcode symbology is enabled (see
2020/4820/4820 i User's Guide
Prefix/Suffix Overview
Chapter 1 and Chapter
on page 5-1 for further
2.
Chapter
Chapter 7.
7).
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