Axis P3267-LVE User Manual page 67

AXIS P32 Dome Camera Series
Troubleshooting
The device can't be accessed from a browser
Can't log in
The IP address has been
changed by DHCP
Certificate error when using
IEEE 802.1X
The browser is not supported
The device is accessible locally but not externally
To access the device externally, we recommend you to use one of the following applications for Windows
• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to axis.com/vms.
Problems with streaming
Multicast H.264 only
accessible by local clients
No multicast H.264
displayed in the client
Poor rendering of H.264
images
Color saturation is different
in H.264 and Motion JPEG
Lower frame rate than
expected
Can't select H.265 encoding
in live view
Problems retrieving additional video streams
• 'Video Error' displayed in AXIS Companion, or
• 'Stream: Error. Something went wrong. Maybe there are too many viewers.' in Chrome/Firefox, or
• '503 service unavailable' error in Quick Time, or
• 'Camera not available' displayed in AXIS Camera Station, or
• 'Error reading video stream' message in browser when using the Java applet
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser's address field.
If the password for the user root is lost, the device must be reset to the factory default settings.
See Reset to factory default settings on page 64.
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been
changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify
the device using its model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.
For authentication to work properly, the date and time settings in the Axis device must be
synchronized with an NTP server. Go to System > Date and time.
See for a list of recommended browsers.
Check if your router supports multicasting, or if you need to configure the router settings between
the client and the device. You might need to increase the TTL (Time To Live) value.
Check with your network administrator that the multicast addresses used by the Axis device
are valid for your network.
Check with your network administrator to see if there is a firewall that prevents viewing.
Ensure that your graphics card uses the latest driver. You can usually download the latest drivers
from the manufacturer's website.
Modify the settings for your graphics adapter. Go to the adapter's documentation for more
information.
• See Performance considerations on page 68.
• Reduce the number of applications running on the client computer.
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth available.
• Lower the image resolution.
• Log in to the device's webpage and set a capture mode that prioritizes frame rate. If
you change the capture mode to prioritize frame rate it might lower the maximum
resolution, depending on the device used and capture modes available.
• The maximum frames per second is dependent on the utility frequency (60/50 Hz)
of the Axis device.
Web browsers don't support H.265 decoding. Use a video management system or application
that supports H.265 decoding.
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