Upgrade The Firmware; Technical Issues, Clues, And Solutions - Axis P3267-LVE User Manual

AXIS P32 Dome Camera Series
Troubleshooting

Upgrade the firmware

Important
Preconfigured and customized settings are saved when you upgrade the firmware (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.
Important
Make sure the cover is attached during upgrade to avoid installation failure.
Important
Make sure the device remains connected to the power source throughout the upgrade process.
Note
When you upgrade the device with the latest firmware in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before you upgrade the
firmware. To find the latest firmware and the release notes, go to axis.com/support/firmware.
1. Download the firmware file to your computer, available free of charge at axis.com/support/firmware.
2. Log in to the device as an administrator.
3. Go to Maintenance > Firmware upgrade and click Upgrade.
When the upgrade has finished, the product restarts automatically.
You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at
axis.com/products/axis-device-manager.

Technical issues, clues, and solutions

If you can't find what you're looking for here, try the troubleshooting section at axis.com/support.
Problems upgrading the firmware
Firmware upgrade failure
Problems after firmware
upgrade
Problems setting the IP address
The device is located on a
different subnet
The IP address is being used
by another device
Possible IP address conflict
with another device on the
same subnet
If the firmware upgrade fails, the device reloads the previous firmware. The most common reason
is that the wrong firmware file has been uploaded. Check that the name of the firmware file
corresponds to your device and try again.
If you experience problems after a firmware upgrade, roll back to the previously installed version
from the Maintenance page.
If the IP address intended for the device and the IP address of the computer used to access the
device are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.
Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window,
type ping and the IP address of the device):
• If you receive: Reply from <IP address>:
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the device.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis device. Check all cabling and reinstall the device.
The static IP address in the Axis device is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the device.
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