SolarEdge SE3K-RWB Installation Manual page 80

Bit
Location
5th
6th Server x Ping Failed
7th
8th Tcp Connect. Failed
1. If the message Leader Not Found appears, check the connections to the leader
device and fix if required.
2. If after follower detection the number of followers displayed in the leader under
RS485-X Conf è Follower Detect is smaller than the actual number of Followers,
use one of the following methods to identify missing followers and troubleshoot
connectivity problems:
Use the Long Follower Detect to retry connecting to followers
Analyze the Follower List to check for missing followers, and
check their connection
Refer to
https://www.solaredge.com/sites/default/files/troubleshooting_
undetected_RS485_devices.pdf
Additional Troubleshooting
1. Check that the modem or hub/router is functioning properly.
2. Check that the connection to the internal connector on the communication board is
properly done.
3. Check that the selected communication option is properly configured.
Three Phase System MAN-01-00507-4.2
Error Message
Appendix A: Errors and Troubleshooting
Cause and Troubleshooting
For Wi-Fi networks, ensure that username and
password are as defined in the internet provider
AP/router.For Wi-Fi networks, ensure that
username and password are as defined in the
internet provider AP/router.
Ping or connection to SolarEdge server
failed. Check the SolarEdge server
address, under LAN Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether a
firewall or another device is blocking
transmission.
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