Appendix; Site Planning And Maintenance Records; Contacting Customer Service - Cisco MDS 9500 Series Hardware Installation Manual

S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m

Site Planning and Maintenance Records

This appendix provides a Site Planning list and includes the following records to use when installing the
Cisco MDS 9500 Series:
•
•
•
•
Note For information on how to query the switch for configuration information, see Cisco MDS 9000 Family
NX-OS Fundamentals Configuration Guide or the Cisco Fabric Manager Fundamentals Configuration
Guide.

Contacting Customer Service

If you are unable to solve a startup problem after using the troubleshooting suggestions in this appendix,
contact your customer service representative for assistance and further instructions. Before you call,
have the following information ready to help your service provider assist you as quickly as possible:
•
•
•
•
•
•
Note
OL-19587-01
Contacting Customer Service, page E-1
Site Preparation Checklist, page E-4
Contact and Site Information, page E-6
Chassis and Module Information, page E-7
Date you received the switch.
Chassis serial number. See the
Type of software and release number.
Maintenance agreement or warranty information.
Brief description of the problem.
Brief explanation of the steps you have already taken to isolate and resolve the problem.
If you purchased Cisco support through a Cisco reseller, contact the reseller directly. If you
purchased support directly from Cisco, contact Cisco Technical Support at this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtm
A P P E N D I X
"Finding the Chassis Serial Number" section on page
Cisco MDS 9500 Series Hardware Installation Guide
E
E-2.
E-1