Troubleshooting Your Phone; Using The Quality Reporting Tool - Cisco 7970 Series Phone Manual

Troubleshooting Your Phone

This section tells you how to access information about your Cisco IP Phone and phone calls to help
your system administrator or technician diagnose problems with your phone.
If you are asked to...
Access network
configuration data
Access status data
Access phone model
information
If is not responsive, your system administrator might have disabled this button on
Note
your phone. Ask your system administrator for more information.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting
Tool (QRT) to troubleshoot performance problems. If QRT is enabled for your phone, you can use the
QRT softkey to submit information about problem phone calls to your system administrator. (You
might need to press the more softkey to display QRT.)
Depending on how your system administrator configured the Quality Reporting Tool for your phone,
you can use the QRT softkey to:
• Immediately report an audio problem on a current call
• Select a general problem from a list of categories and choose reason codes
Cisco IP Phone 7970 Series
Then...
Choose > Network Configuration and select the network
configuration item that you want to view.
Choose > Status and select the status item that you want to view.
Choose > Model Information.
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