Summary - HP Vectra XM5 4 User Manual

SUMMARY

The table below summarizes the services and support available from HP or authorized
resellers.
Service Covers
Basic Parts and labor
Warranty for HP products:
first year on-site,
second and third
year return to HP
HP Parts and labor
SupportPack for HP products
Onsite
Service
HP Support CD-ROM
Assistant containing:
Product
Manuals,
Technical
Information and
Product features
Electronic Technical
Services information,
drivers, utilities,
tools and
diagnostics
Technical Basic assistance
Phone for PC setup,
Support configuration,
start-up and
hardware
diagnosis
Lifeline Basic assistance
Phone for PC setup,
Support configuration,
start-up and
hardware
diagnosis
HP Network Advanced remote
Phone-in technical support
Support for multivendor
networked
environments
Service Technical
Contracts Support
Period Response
Covered Time
Three Next working
years from day for onsite
date of
purchase
First three Next working
years day
Released N/A
quarterly
Anytime 24-hour
access
First year Business
hours
After first Business
year hours
Annual Business
contract hours: 24-
hour/ 7-day
service also
available
Customer As required
defined
Fee When
Available
No charge At time of
purchase
One fee Within 30
which covers days of
the three purchase
years
Annual Anytime
subscription
No charge Anytime
No charge At time of
purchase
Per-call fee, Anytime
no time limit after first
year
Annual fee, Anytime
or minimum
fee per
incident
Annual fee, Anytime
or fee per
incident
Purchase
From
HP
HP Authorized
reseller
HP
HP BBS,
Internet-FTP,
WWW,
CompuServe
HP
HP
HP Authorized
reseller
Reseller