Lifeline Telephone Support; Hp Network Phone-In Support Service (Nps) - HP Vectra XM5 4 User Manual

LIFELINE TELEPHONE SUPPORT

Lifeline is a fee-based telephone support program for Vectra PCs available after the one-year
telephone support provided as part of the hardware warranty has expired.
Your call can either be charged to your phone bill at a per minute rate or to your credit card
(Visa, Mastercard or American Express) at a flat fee.
The charge begins AFTER you have been put in contact with a support technician. If your
problem is found to be covered by the HP Hardware Warranty, no charge will be applied.
In the US please call the appropriate number listed below.
Number
1 (900) 555-1500
1 (800) 999-1148
Free access to HP information services is not affected by this service. You are encouraged to
access HP Information Services throughout the life of your PC, whether in or out of warranty.

HP NETWORK PHONE-IN SUPPORT SERVICE (NPS)

The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in
networked Multivendor environments.
It can help you to:
• resolve complex network problems,
• leverage HP's alliances with leading Network Operating Systems and Network
manufacturers,
• support your HP and non-HP products with a single telephone call,
• increase network uptime.
You can purchase the HP NPS service as an annual contract, billable in advance annually, bi-
annually, quarterly, or at an hourly rate. This contract service provides unlimited toll-free
access to HP Response Center Engineers (RCEs).
To obtain an HP NPS contract, contact your HP authorized reseller, or if you are in the US call
(800) 437-9140.
Method of Payment
Charged to phone bill
Charged to credit card
Charge Type
per minute rate
Flat fee