Hewlett-Packard Support And Information Services; Collecting Information On Your Pc Before Contacting Support - HP Vectra VL600 User Manual

2 If You Have a Problem

Hewlett-Packard Support and Information Services

Hewlett-Packard Support and Information Services
You can learn more about HP service and support from the support
Web site:

Collecting Information on Your PC Before Contacting Support

Take a piece of paper and note down some of the information
mentioned below. This will help HP support deal with your problem
quickly and efficiently:
Model number
Serial number
RAM
•
Number of megabytes installed
•
HP RAM or RAM from another manufacturer
Write down a brief description of the problem
Frequency
Run OK?
Recent changes to the PC
Which BIOS version is used?
Any BIOS parameter changes?
Make a list of slots and interrupts used by
additional cards (for example, LAN, sound and
SCSI)
Are you using the original operating system
software that came preloaded on your PC?
If no, what is the operating system version?
Any operating system-generated error messages
Any errors during boot (Power-On Self Test). This
test checks all installed components.
34
www.hp.com/go/vectrasupport.
PC Description
See label on the right side of your PC.
See label on the right side of your PC.
•
The amount of RAM is displayed on the Summary Screen, accessed by pressing
Esc during start-up.
•
There may be some compatibility problems with non-HP RAM.
Question or Problem
How often has the problem occurred?
How long has the PC been running normally?
Have there been any recent changes made to the PC?
Hardware Configuration
The BIOS version is displayed on the Summary Screen, accessed by pressing Esc
during start-up.
Did the problem occur after changes were made to the BIOS using the Setup program?
This is to check for interrupt conflicts. You can find IRQs by running DiagTools
(see page 29) and slot numbers by looking at the Summary Screen, accessed
by pressing Esc during start-up.
Operating System
What is the operating system version?
Select Settings Control Panel from the Start menu, then click on the System icon.
The operating system version is displayed under System.
Please note down exact text of error message.
Any POST errors will be displayed on your monitor screen or signalled by beep codes.