Collecting Information Before Contacting Hp Support - HP Kayak XM600 User Manual

Collecting Information Before Contacting HP Support

It is recommended that before contacting HP Support you note down some
of the information mentioned below. This will help HP support deal with
your problem quickly and efficiently:
Model number
Serial number
RAM
•
Number of megabytes installed
•
HP RAM or RAM from another
manufacturer
Write down a brief description of the problem
Frequency
Run OK?
Recent changes to the PC
Which BIOS version is used?
Any BIOS parameter changes?
Make a list of slots and interrupts used by
additional cards (for example, LAN, sound
and SCSI)
Are you using the original operating
system software that came preloaded on
your PC?
If not, what is the operating system
version?
Any operating system-generated error
messages?
Any errors during boot (Power-On Self
Test)?
This test checks all installed components.
PC Description
See label on the right side of your PC.
See label on the right side of your PC.
•
There may be some compatibility problems with non-HP RAM. The amount of RAM is
displayed in the Setup program main menu, accessed by pressing F2 during start-up.
•
There may be some compatibility problems with non-HP RAM.
•
HP supports and recommends only HP memory modules.
Question or Problem
How often has the problem occurred?
How long has the PC been running normally?
Have there been any recent changes made to the PC?
Hardware Configuration
The BIOS version is displayed in the Setup program main menu, accessed by pressing F2
during start-up.
Did the problem occur after changes were made to the BIOS using the Setup program?
This is to check for interrupt conflicts. You can find IRQs by running DiagTools (see page 54).
Operating System
Select Settings Control Panel from the Start menu, then click on the System icon. The
operating system version is displayed under System.
Please note down exact text of error message.
Any POST errors will be displayed on your monitor screen or signalled by beep codes.
3 Troubleshooting Your HP PC Workstation
Collecting Information Before Contacting HP Support
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