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HP E-PC C10 User Manual

Hp e-pc c10: users guide
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  • Page 1 guide...
  • Page 2 HP’s ergonomic information before using your e-pc. For detailed information, refer to HP’s online version of “Working in Comfort” which is preloaded on your e-pc’s hard disk or visit HP’s Working in Comfort Web site at: www.hp.com/ergo/. A summary is provided in the Comfort and Safety Checklist on page 8.
  • Page 3 Servicing the e-pc • Warranty and Support Service • You can order your HP Information CD-ROM from HP’s e-pc web site at www.hp.com/go/e–pcsupport or fill out the order form on page iii and fax it to the number on the form.

  • Page 4: Important Safety Information

    HP, so that they can either be recycled or disposed of in the correct way. Returned used batteries will be accepted free of charge.
  • Page 5 2 Select y y y y o o o o u u u u r r r r p p p p r r r r o o o o du To order your HP Information CD-ROM by fax, fill out the order form below and fax it to the following number.

  • Page 7: Table Of Contents

    Audio (sound) problems..... 27 Frequently Asked Questions ....29 HP hardware diagnostics (e-DiagTools)..30...
  • Page 8 Technical information HP Setup program ......38 Clearing your e-pc’s CMOS (BIOS) settings..38 Technical characteristics .

  • Page 9: Getting Started

    Getting started This chapter describes how to set up and start using your e-pc. Connecting devices... Connecting the external power supply ... Securing your e-pc... Positioning the e-pc ... Attaching the footstand... Comfort and safety checklist... Using your e-pc... e-pc help... Finding information on the web...

  • Page 10: Connecting Devices

    Connecting devices Connecting devices Note It is recommended that you keep the box and packaging that comes with your e-pc. If you want to install the port control system, refer to “Securing your e-pc” on page 5 before connecting any devices. Before starting up the e-pc, connect devices and power cords to the rear of the e-pc as shown below.
  • Page 11 Connecting devices Always turn the volume down before connecting headphones or speakers to avoid WARNING discomfort from unexpected noise or static. Listening to loud sounds for prolonged periods of time may permanently damage your hearing. Before putting on headphones, place them around your neck and turn the volume down. When you put the headphones on, slowly increase the volume until you find a comfortable listening level.

  • Page 12: Connecting The External Power Supply

    Connecting the external power supply Connecting the external power supply WARNING For your safety always use the AC adapter that came with your product. This equipment can be disconnected by removing the power cord of the adapter from the power outlet.

  • Page 13: Securing Your E-Pc

    Securing your e-pc Attaching the port control system The HP port control system has been designed to secure your e-pc. When it is fitted and locked, no devices or cables can be disconnected from the rear of the e-pc. To attach the port control system: 1 Connect the AC adapter, mouse, keyboard, and monitor to the rear of the e-pc.

  • Page 14: Positioning The E-Pc

    Positioning the e-pc Installing a security cable You can secure the e-pc to your desk, or any other fixed object using a Kensington the cable. Note that you can install the port control system on top. 1 Insert the lock in the slot located at the rear of the e-pc. 2 Turn the key to lock the cable to the e-pc.

  • Page 15: Attaching The Footstand

    Attaching the footstand Attaching the footstand 1 Position the footstand on the desk. 2 Lower the front underside of the e-pc onto the stand. 3 Click the stand into place.

  • Page 16: Comfort And Safety Checklist

    Monitor - Place your monitor so that the top of the screen is at, or • slightly below, eye level (up to 15 degrees). Work Surface Arrangement - Make sure that all elements of your HP • e-pc system for example, monitor, document holder, keyboard, mice and other input devices, and headphones and speakers- are optimally arranged and adjusted to meet your personal requirements.

  • Page 17: Your Work Posture

    For example, while using your keyboard and mouse, rest your forearms (flat) on your desktop. Legs - Your thighs should be horizontal or angled slightly downward.
  • Page 18 Information Sources listed in the online version of Working in Comfort, preloaded on the hard disk of your HP computing equipment or available on the HP web site: www.hp.com/ergo.

  • Page 19: Using Your E-Pc

    Using your e-pc To start the e-pc for the first time, press the On/Off button. On/off button Caution Do not cover ventilation holes as this can cause overheating. Starting the e-pc for the first time Do not switch off the e-pc while the software is being initialized as this could cause unexpected results.

  • Page 20: E-Pc Help

    Your e-pc has information preloaded on the hard drive that could help you with using or troubleshooting your e-pc. This information varies depending on the model of e-pc you have. You can either: access the HP Information Center by double-clicking on the HP Information • Center shortcut access e-pc help by selecting Programs •...

  • Page 21: If You Have A Problem

    My e-pc doesn’t start properly... My e-pc isn’t working properly... General problems... Audio (sound) problems... Frequently Asked Questions... HP hardware diagnostics (e-DiagTools) ... CD-ROMs provided with your e-pc ... Your e-pc’s BIOS ... Returning your e-pc for repair ... Support and information services...

  • Page 22: What To Do First

    What to do first What to do first Note HP strongly recommends you use e-DiagTools. It provides the most effective way of solving most hardware problems. It can also help you distinguish between a hardware and a software problem. Don’t panic! Most things that go wrong with computers can be fixed relatively easily —...

  • Page 23: My E-Pc Doesn't Start Properly

    Reload the default Setup values by pressing F9. Press F10 to exit Setup saving changes. For more specific troubleshooting information, see “General problems” beginning on page 20. If you still have a problem, run HP e-DiagTools (refer to page 30).
  • Page 24 Refer to the documentation for your serial or parallel device. Run e-DiagTools. Refer to page 30. Download the latest BIOS and instructions for its installation from HP’s Web at: www.hp.com/go/e–pcsupport Remove the floppy disk if there is one in the drive. Restart the e-pc.
  • Page 25 I I I I f f f f t t t t h h h h e e e e p p p p r r r r o o o o b b b b l l l l e e e e m m m m p p p p e e e e r r r r s s s s i i i i s s s s t t t t s s s s , , , , c c c c on on on ont t t t a a a a c c c c t t t t y y y y o o o o u u u u r r r r a a a a u u u u t t t t h h h h o o o o r r r r i i i i z z z z e e e e d d d d s s s s u u u u p p p p po po po por r r r t t t t p p p p r r r r o o o o v v v v i i i i d d d d e e e e r r r r My e-pc doesn’t start properly Download the latest BIOS and instructions for its installation from HP’s Web at: www.hp.com/go/e–pcsupport Switch the e-pc OFF then ON.

  • Page 26: My E-Pc Isn't Working Properly

    Restart the program to see if it is working OK. If it does not work normally, restart the e-pc and try again. Run HP e-DiagTools (refer to page 30) Restart your e-pc. Display the e-pc’s Summary Screen by pressing Esc during start-up. The amount of RAM (main memory) will be displayed.
  • Page 27 My e-pc has become slow Have you checked that... You are not running too many applications at the same time You have not filled your hard drive with too much data You are not storing large numbers of unnecessary temporary files on your e-pc The slowness is not coming from the network (if applicable) My e-pc isn’t working properly...

  • Page 28: General Problems

    Select S S S S e e e e tt tt tt tti i i i n n n n g g g g s s s s     C C C C o o o o n n n n t t t t r r r r o o o o l l l l P P P P a a a a n n n n e e e e l l l l     K K K K ey ey ey eyb b b b o o o o a a a a r r r r d d d d from the S S S S t t t t a a a a rt rt rt rt menu to view your keyboard settings Download the latest driver from HP’s Web at: www.hp.com/go/e–pcsupport Download the latest BIOS and instructions for its installation from HP’s Web at:...
  • Page 29 For other operating systems, refer to your operating system’s documentation. • Check the video cable connections to the e-pc • Check that there is not interference from a fluorescent light or fan Run HP e-DiagTools (refer to page 30 General problems...

  • Page 30: Advanced Troubleshooting

    Such alerts can appear on your screen at start-up or while the e-pc is running. If you receive such an alert, carry out an immediate data backup, then contact HP support at www.hp.com/go/e–pcsupport ask for a replacement hard drive. • Run e-DiagTools to see if it detects a problem with the drive (refer to page 30).
  • Page 31 There’s a problem with the CD-ROM, CD-RW or DVD drive Have you checked that... There is a disc inserted in the drive The Setup program is correctly configured for your drive The drive has been detected The device boot order is set correctly in the Setup program The hardware is working properly Advanced Troubleshooting...
  • Page 32 You have either a hardware or a software MPEG decoder installed on your system You are using the latest drivers. These can be downloaded from the e-pc support Web site at: www.hp.com/go/e–pcsupport You have enabled DMA mode on the Secondary IDE channel in the Setup program, accessed by pressing F2 during start-up.
  • Page 33 A device connected to the e-pc is not recognized Have you checked that... The device is connected properly The device is switched on The modem doesn’t work Have you checked that... Your e-pc has the correct modem country setting The date and time are wrong Have you checked that...

  • Page 34: Problems Using The Euro Symbol

    When the message P P P P r r r r e e e e ss ss ss ss F F F F 2 2 2 2 t t t t o o o o E E E E n n n n t t t t e e e e r r r r S S S S e e e e t t t t up up up up appears, press the F2 key. Refer to page 38 for more information. Download the latest BIOS and instructions for its installation from the e-pc Web at: www.hp.com/go/e–pcsupport...

  • Page 35: Audio (Sound) Problems

    Audio (sound) problems No Sound When Running Applications Have you checked that... The volume, mute, and balance settings are correct Advanced Troubleshooting Have you checked that... The problem is not caused by a hardware conflict. Hardware conflicts occur when two or more peripheral devices compete for the same signal lines or channels.
  • Page 36 Audio (sound) problems The e-pc hangs while recording Have you checked that... You are not filling up your hard disk with uncompressed digital audio. For example, one minute of stereo sound recorded at a resolution of 44 kHz will occupy about 10.5 No output from 8 or 16 bit digitized sounds Have you checked that...

  • Page 37: Frequently Asked Questions

    Yes, if your e-pc is running Windows 98 or Windows 2000. No if you are running Windows NT 4.0. Restart the e-pc and press ESC during the Power-On-Self-Test (POST). The BIOS version will be displayed at the top of the screen. From HP’s web site: www.hp.com/go/e–pcsupport...

  • Page 38: Hp Hardware Diagnostics (E-Diagtools)

    HP hardware diagnostics (e-DiagTools) HP hardware diagnostics (e-DiagTools) Note HP strongly recommends you use e-DiagTools. It provides the most effective way of solving most hardware problems. It can also help you distinguish between a hardware and a software problem. What is e-DiagTools for? To check your e-pc’s configuration and see whether it is functioning...

  • Page 39: Cd-Roms Provided With Your E-Pc

    • Performing a full system recovery or alternative OS installation You can use the HP Assist CD-ROM - System Recovery to recover an e-pc’s factory supplied configuration by restoring the operating system (OS), drivers and HP supplied applications. This will return the e-pc’s software configuration to a state similar to when the e-pc was originally shipped.
  • Page 40 The whole process normally takes about half an hour. Manually reinstalling drivers 1 Insert the HP Assist CD-ROM - Drivers & Utilities in the CD-ROM drive while your operating system is running. 2 Using Windows Explorer, select the driver(s) you need to reinstall.

  • Page 41: Your E-Pc's Bios

    It tests and configures your e-pc’s hardware components during the • POST (Power On Self-Test). It lets you configure your e-pc by using the Setup program. See “HP • Setup program” on page 38. It provides the link between the software running on your e-pc and your •...

  • Page 42: Returning Your E-Pc For Repair

    Returning your e-pc for repair Your hard disk drive has been designed to be easily removed. In the event of system failure, HP Support may advise you to remove your hard disk and return the system unit for repair or replacement.

  • Page 43: Replacing The Hard Disk

    7 Using the handle, lift the hard drive tray out of the e-pc. Step 5 8 Place the hard disk drive tray in an antistatic bag and store it in a safe place. Do not remove the hard disk drive from the drive tray. Replacing the hard disk 1 Insert the protruding pins on the front of the hard disk drive tray in the guiding grooves inside the hard disk drive compartment, then slide the...

  • Page 44: Support And Information Services

    Support and information services Support and information services You can learn more about HP service and support from the support Web site: www.hp.com/go/e-pcsupport Information on your Warranty and Customer Care Centers Details about the warranty that comes with your HP e-pc and how to contact HP Customer Care Centers are available at the rear of this manual and on page 50 respectively.

  • Page 45: Technical Information

    Technical information This chapter provides technical information on your e-pc. For more detailed information, refer to the e-pc’s datasheet in the library on HP’s web site: www.hp.com/desktops. HP Setup program ... Clearing your e-pc’s CMOS (BIOS) settings ... Technical characteristics...

  • Page 46: Hp Setup Program

    Note If a Supervisor password is set, you need to enter the password to set system defaults. HP strongly recommends you make a note of any changes you make while in the Setup program. Clearing your e-pc’s CMOS (BIOS) settings CMOS is a chip that keeps a record of installed components when your e-pc is turned off.
  • Page 47 8 Switch on the e-pc. The e-pc will start more slowly than usual because it will load the default configuration values. 9 Press F2 to enter the HP Setup program. Update the necessary fields, such as date and time, passwords, and Security settings, then save and exit the Setup program.

  • Page 48: Technical Characteristics

    The power consumption and acoustics figures given in the tables above are valid for the standard configuration as shipped. For more information, refer to the product’s data sheet at HP’s web site: www.hp.com/desktops When the computer is turned off with the power button on the front panel, the power consumption falls below 3W, but it is not zero.
  • Page 49 Note that you should read chapter 2, “If you have a problem” before asking for assistance from your authorized support provider. Regulatory information ... HP Hardware Warranty... HP Customer Care Center phone numbers... International Warranty... HP Software Limited Warranty ... HP Software License Agreement ...

  • Page 50: Regulatory Information

    Manufacturer's Address:5, avenue Raymond Chanas - Eybens - 38053 Grenoble Cedex 09 - FRANCE Declares that the product: Product Name: Personal Computer Model Number: hp e-pc, e-vectra conforms to the following Product Specifications: Safety: International: IEC 60950:1991 +A1 +A2 +A3 +A4 / GB4943-1995...

  • Page 51: Notice For Canada

    • Consult your dealer or an experienced radio/TV technician for help. Hewlett-Packard’s FCC Compliance Tests were conducted using HP-supported peripheral devices and HP shielded cables, such as those you receive with your system. Changes or modifications not expressly approved by Hewlett- Packard could void the user’s authority to operate the equipment.
  • Page 52 Regulatory information TELECOM REGULATORY STATEMENTS PART 68 FCC Compliance Statement (USA) This equipment complies with Part 68 of the FCC Rules. A label is attached to the equipment that contains, among other information, its FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company.
  • Page 53 Regulatory information connector assembly (telephone extension cord). You should be aware, however, that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designed by the supplier.
  • Page 54 Regulatory information individuele PSTN's in de verschillende landen, biedt deze goedkeuring op zichzelf geen onvoorwaardelijke garantie voor een succesvolle werking op elk PSTN-netwerkaansluitpunt. Neem bij problemen in eerste instantie contact op met de leverancier van het apparaat. Network Compatibility Declaration This product is designed to interwork with the Public Switched Telecommunication Networks in UK, Ireland, Netherlands, Sweden, Denmark, Finland, Switzerland, Luxembourg, Belgium, France, Germany, Spain, Portugal, Iceland, Greece, Italy, Norway and Austria.

  • Page 55: Hp Hardware Warranty

    HP Hardware, Accessory or Supply will operate uninterrupted or error-free. During the product warranty period, HP will, within a reasonable time, repair your product or if unable to repair, refund (in the amount of the product purchase price) upon prompt return of the product to your HP Authorized Support Provider or other HP designate.
  • Page 56 Note Neither HP nor any of its designates guarantee that all of the above Warranty Entitlements will be available in your country. Please consult your local HP Sales and Service Office or HP Authorized Support Provider. HP Validation and Service Options If HP receives notice of a defect in your HP hardware product during the hardware product’s warranty...
  • Page 57 Your product will not be accepted for repair unless you have at first contacted your HP Customer Care Center who will provide instructions on how to return your product for repair. The Customer shall prepay all shipping charges, duty and taxes for products returned to HP for warranty Service.

  • Page 58: Hp Customer Care Center Phone Numbers

    HP Customer Care Center phone numbers HP Customer Care Center phone numbers HP Customer Care Centers can help you solve hardware issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week. Elsewhere, it is available during normal office hours.

  • Page 59: International Warranty

    Also, standard warranty service response time is subject to change due to local parts availability. If the product is not normally sold by HP in the country of use, it may need to be returned to the country of purchase for service. Please check with your local HP Sales and Service Office or HP Authorized Support Provider for more information.

  • Page 60: Hp Software License Agreement

    Software Products are launched. The following License Terms govern the use of the software: U U U U S S S S E E E E ..Customer may use the software on any one HP product. Customer may not network the software or otherwise use it on more than one HP product.
  • Page 61 12 FAQs 29 hard drive problems 22 removing 34 replacing 35 hardware diagnostics 30 HP CD-ROMs i HP e-pc support web i HP Setup program setting defaults 38 using 38 passwords 25, 38 configuring 33 phone support 50 problems...
  • Page 64 • Run HP e-DiagTools (see inside manual) • Check your Warranty Entitlement (see above) • Contact your local Customer Care Center (see above) or your HP Authorized Service Provider Part Number -5970-5060-EN Printed 09/00 in Paper not bleached with chlorine...

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