General Problems - HP E-PC C10 User Manual

General problems

General problems

This section provides information on how to solve various problems that
may occur with your e-pc. Possible sources of problems covered include
the keyboard, monitor, hard drive, CD-ROM drive or modem.
WARNING
Be sure to disconnect the power cord of the AC adapter and any telecommunication
cables from your computer before you remove the cover to check the cable connections
or jumper settings.
To avoid electrical shock and harm to your eyes by laser light, do not open the laser
module of the CD-ROM. The laser module should only be serviced by service personnel.
Do not attempt to make any adjustment to the laser unit. Refer to the label on the CD-
ROM for power requirements and wavelength. This PC is a class 1 laser product.
The keyboard doesn't work properly
Have you checked that...
The keyboard cable is correctly connected
The keyboard is clean and no keys are stuck
down
The keyboard itself is not defective
The keyboard settings are not causing a
problem
You are using the correct driver. This driver is
provided with all Windows NT 4.0, Windows
98 and Windows 2000 preloaded systems.
For other operating systems, refer to your
operating system's documentation.
You are using the latest BIOS for your e-pc
You didn't spill anything on the keyboard
20
How


Plug the cable into the correct connector on the back
of the e-pc. Color coding is used for easy matching.


Check all keys are at the same height, and none are
stuck


Either replace the keyboard by a known working unit
or try the keyboard with another e-pc


Select S S S S e e e e tt tt tt tti i i i n n n n g g g g s s s s



C C C C o o o o n n n n t t t t r r r r o o o o l l l l P P P P a a a a n n n n e e e e l l l l



K K K K ey ey ey eyb b b b o o o o a a a a r r r r d d d d from
the S S S S t t t t a a a a rt rt rt rt menu to view your keyboard settings


Download the latest driver from HP's Web at:
www.hp.com/go/e–pcsupport


Download the latest BIOS and instructions for its
installation from HP's Web at:
www.hp.com/go/e–pcsupport


Clean the keyboard with a damp cloth. Do not wet it.