HP E-PC C10 User Manual page 57

Warranty Entitlement Description and Conditions
Depending on countries these warranty services will be provided by your HP sales and Service Centers or
by a participating HP Authorized Provider.
3 Year Limited Hardware Warranty
3 Year on Site Service
On-site service for the Central Processing Unit including free parts exchange and labor, during the three
year warranty period. HP reserves the right to ship to Customer replaceable units.
Free parts exchange service during the three year warranty period for the keyboard, mouse, power supply
and hard disk drive. This will also apply to the USB e-modem when purchased as a standard configuration.
O O O O n n n n - - - - S S S S i i i i t t t t e e e e S S S S e e e e r r r r v v v v i i i i c c c c e e e e visits are subject to the following condition:
• You must verify that the latest version of the BIOS is installed on your product. You may be
asked to install the latest version of the BIOS before an HP Sales and Service Center
representative or HP Authorized Support Provider representative is dispatched to your site.
F F F F r r r r e e e e e e e e P P P P a a a a r r r r t t t t s s s s E E E E x x x x c c c c h h h h a a a a n n n n g g g g e e e e service is subject to the following conditions:
• HP is not responsible for nor warrants your replacement parts of hardware product against
damage resulting from improper installation of replacement parts or repair of your defective
product by you or your designate.
• You will be billed for any additional replacement parts required as a result of improper
installation of original replacement part by your or your designate.
3 Year Limited Hardware Warranty
3 Year Return to Bench Service
Return to bench service for the Central Processing Unit, including free parts exchange and labor during
the three year product warranty period.
Your product will not be accepted for repair unless you have at first contacted your HP Customer Care
Center who will provide instructions on how to return your product for repair. The Customer shall prepay
all shipping charges, duty and taxes for products returned to HP for warranty Service. Once the products
have been repaired, it will be returned free of charge to the address you designate, except for products
returned to Customer in another country. You may be asked for proof of purchase.
R R R R e e e e t t t t u u u u r r r r n n n n t t t t o o o o B B B B e e e e n n n n c c c c h S h Se e e e r r r r v v v v i i i i c c c c e e e e is subject to the following conditions:
h S h S
• Running the HP diagnostic software provided with your product before returning your product
for repair service is recommended.
• You are required to return the complete product in an acceptable and repairable condition.
• Return to bench service is limited to the repair of hardware failures only.
• Returned product failures caused by non-HP products - whether internal or external to the
system processor unit - are subject to standard per-incident repair charges.
• If a hardware failure is not found, you will be billed for the service provided.
• You may be required to provide proof of the purchase date of your product before warranty
service will be provided.
F F F F r r r r e e e e e e e e P P P P a a a a r r r r t t t t s s s s E E E E x x x x c c c c h h h h a a a a n n n n g g g g e e e e service is subject to the following conditions:
• HP is not responsible for nor warrants your replacement parts of hardware product against
damage resulting from improper installation of replacement parts or repair of your defective
product by you or your designate.
• You will be billed for any additional replacement parts required as a result of improper
installation of original replacement part by your or your designate.
30 Day Limited Hardware Warranty
30 Day Free Parts Exchange or Product Return Service
• Free parts exchange service or return of the entire product, including keyboard, mouse and
power supply within 30 days of product purchase, to the HP Authorized Support Provider from
where the product was purchased. You may be asked for proof of purchase.
HP Hardware Warranty
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