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HP Brio BA200 User Manual

Hp brio ba200: user guide.
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Chapters

Troubleshooting

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   Summary of Contents for HP Brio BA200

  • Page 3: Where To Find Information

    Where to Find Information Your PC’s Online Brio Center Information on the HP Brio Support Web Site www.hp.com/go/briosupport Manuals for your PC www.hp.com/go/briosupport...

  • Page 4

    Important Safety Information...

  • Page 5: Table Of Contents

    Using Your Software ...16 If You Have a Problem... 17 What to Do First ...18 Troubleshooting Quick Reference ...19 HP Hardware Diagnostics (DiagTools) ... 20 Brio Assist CD-ROM ... 20 Your PC’s BIOS ... 22 HP Setup Program ... 22 Troubleshooting Help Zone ...24...

  • Page 6

    Replacing the Battery ... 63 Working in Comfort... 65 About Repetitive Strain Injury ...66 Preparing Your Work Environment ...67 Setting Up Your HP Computing Equipment ...70 Comfort and Safety Checklist ... 74 Technical Information... 77 Technical Characteristics ...78 Clearing Your PC’s CMOS (BIOS) Settings ... 79 Regulatory and Software License Information ...81...

  • Page 7: Setting Up Your Brio

    Unpacking the Computer and the Monitor Choosing a Comfortable Workspace Connecting a Mouse, Keyboard, Power Cords and Monitor .. Connecting Other Equipment to Your PC Setting Up Windows for the First Time The HP Brio Center page 2 page 2 page 3 page 4...

  • Page 8: Unpacking The Computer And The Monitor

    Unpacking the Computer and the Monitor Unpacking the Computer and the Monitor Mouse Monitor cable Choosing a Comfortable Workspace If you are in any doubt that you can lift the equipment safely, do not try to move it Warning without help. Monitor Brio Assist CD-ROM Power cord...

  • Page 9: Connecting A Mouse, Keyboard, Power Cords And Monitor

    Connecting a Mouse, Keyboard, Power Cords and Monitor Check that the correct power supply voltage is selected for your country (the voltage is Caution set during manufacturing and should already be correct). Mouse Keyboard Monitor* * If you have installed an expansion video card you must connect your monitor to the connector on the video card and not to the monitor connector shown above.

  • Page 10: Connecting Other Equipment To Your Pc

    Connecting Other Equipment to Your PC Connecting Other Equipment to Your PC 2 USB devices Serial devices Headphones Line In Microphone P P P P a a a a r r r r a a a a ll ll ll lle e e e l l l l c c c c o o o o n n n n n n n n e e e e c c c c t t t t o o o o r r r r (for a printer or scanner) modem...

  • Page 11

    Connecting Other Equipment to Your PC If your PC is a multimedia model, or if you have installed a sound card in your PC, always turn the volume down before connecting headphones or speakers to avoid discomfort from unexpected noise or static. Listening to loud sounds for prolonged periods of time may permanently damage your hearing.

  • Page 12: Starting Up The Pc

    Starting Up the PC Starting Up the PC On/Off Button Setting Up Windows for the First Time Hard Drive Activity Light Power On Status Light...

  • Page 13: The Hp Brio Center

    The HP Brio Center The HP Brio Center...

  • Page 14

    The HP Brio Center...

  • Page 15: Getting Started With Brio

    Using Your PC’s Desktop Easy Access to Information with the Brio Center Using Your Software page 10 page 12 page 16...

  • Page 16: Using Your Pc's Desktop

    Windows functionality, please refer to the relevant Windows documentation, or the Windows Help system. The Desktop The Recycle Bin Minimize Window HP Brio Center Taskbar button Maximize Window Close Window Desktop...

  • Page 17: The Taskbar

    Using Your PC’s Desktop Icons The Taskbar The Start Button Taskbar Buttons Notification Area...

  • Page 18: Easy Access To Information With The Brio Center

    Easy Access to Information with the Brio Center Easy Access to Information with the Brio Center Example screen: exact features depend on your country...

  • Page 19: Registering Your Pc

    Registering Your PC Electronic Registration Non-electronic Registration Get Connected with the HP Brio Internet Center The HP Brio Internet Center is only available in some countries. Note Easy Access to Information with the Brio Center Example screen: Internet Center features depend...

  • Page 20

    Easy Access to Information with the Brio Center Using Your Brio Example screen: exact features depend on your country...

  • Page 21

    Easy Access to Information with the Brio Center Fix a Problem Example screen: exact features depend on your country...

  • Page 22: Using Your Software

    Using Your Software Using Your Software...

  • Page 23: If You Have A Problem

    What to Do First Troubleshooting Quick Reference HP Hardware Diagnostics (DiagTools) Brio Assist CD-ROM Your PC’s BIOS HP Setup Program Troubleshooting Help Zone Support and Information Services page 18 page 19 page 20 page 20 page 22 page 22 page 24...

  • Page 24: What To Do First

    Restore your PC to its original factory configuration (see page 20). • Collect information on your PC (see page 41). • For a wide range of information and support, refer to the HP Brio Support Web www.hp.com/go/briosupport • Contact your support provider.

  • Page 25: Troubleshooting Quick Reference

    Troubleshooting Quick Reference Troubleshooting Quick Reference...

  • Page 26: Hp Hardware Diagnostics (diagtools)

    HP Hardware Diagnostics (DiagTools) HP Hardware Diagnostics (DiagTools) HP strongly recommends you use DiagTools. It provides the most effective way of Note solving most hardware problems. It can also help you distinguish between a hardware and a software problem. Press F10 to start hardware diagnostics...or any other...

  • Page 27: Performing A Full Recovery

    If the PC does not boot from the Brio Assist CD, you must change the order of devices from which your PC tries to start up. To do so, restart your PC and press F2 when Note prompted to enter the HP Setup program. Change the program Setup Program” on page 22) ) ) ) .

  • Page 28: Your Pc's Bios

    Your PC’s BIOS Your PC’s BIOS Updating Your PC’s BIOS www.hp.com/go/briosupport HP Setup Program Entering the Setup Program Setup Program Menus...

  • Page 29

    HP Setup Program Setting System Defaults If a Supervisor password is set, you need to enter the password to set system defaults. Note HP strongly recommends you make a note of any changes you make while in the Setup program.

  • Page 30: Troubleshooting Help Zone

    Troubleshooting Help Zone Troubleshooting Help Zone Where to Find Help Problem You need troubleshooting quick reference information. PC does not start. No power. PC hangs (the image on the monitor freezes and you can no longer use your PC). PC’s power indicator light works but monitor remains blank. The monitor is not working properly.

  • Page 31

    Troubleshooting Help Zone No Power Problem Possible cause To try and fix this ... More Advanced Troubleshooting...

  • Page 32: Problems Starting The Pc

    Troubleshooting Help Zone Problems Starting the PC Problem Possible cause To try and fix this ...

  • Page 33: Monitor Not Working Properly

    Troubleshooting Help Zone Monitor Not Working Properly Problem Possible Cause To try and fix this ... More Advanced Troubleshooting...

  • Page 34: Pc Stuck In Sleep Mode

    Troubleshooting Help Zone PC Stuck in Sleep Mode Problem PC Freezes Problem Forgotten Your PC’s Password Problem Can’t Shut Down Your PC Problem To try and fix this ... To try and fix this ... CTRL + ALT + DEL To try and fix this ...

  • Page 35: Software Problem

    Troubleshooting Help Zone Software Problem Problem To try and fix this ...

  • Page 36: Pc Displays An Error At Startup

    Troubleshooting Help Zone PC Displays an Error at Startup Memory Test Error Problem Possible cause More Advanced Troubleshooting To try and fix this ...

  • Page 37

    Troubleshooting Help Zone Keyboard Test Error Problem Possible cause To try and fix this ... More Advanced Troubleshooting...

  • Page 38

    Troubleshooting Help Zone Floppy Drive Test Error Problem Possible cause More Advanced Troubleshooting To try and fix this ...

  • Page 39

    Troubleshooting Help Zone Hard Disk, DVD or CD-ROM Drive Test Error Problem Possible cause To try and fix this ... More Advanced Troubleshooting www.hp.com/go/briosupport...

  • Page 40

    Troubleshooting Help Zone CMOS Test Error Problem Possible cause More Advanced Troubleshooting To try and fix this ...

  • Page 41

    Troubleshooting Help Zone Serial or Parallel Port Test Error Problem Possible cause To try and fix this ... More Advanced Troubleshooting...

  • Page 42: Other Configuration Problems

    Troubleshooting Help Zone Other Configuration Problems Problem To try and fix this ... www.hp.com/go/briosupport...

  • Page 43

    Troubleshooting Help Zone PC Has an Audio (Sound) Problem Problem To try and fix this ...

  • Page 44: More Troubleshooting For Your Drives

    The laser module should only be serviced by service personnel. Do not attempt to make any adjustment to the laser unit. Refer to the label on the CD-ROM for power requirements and wavelength. This PC is a class 1 laser product. More Floppy Drive Troubleshooting Checklist More Hard Disk Troubleshooting Checklist www.hp.com/go/briosupport...

  • Page 45

    CD-ROM or DVD Drive Doesn’t Work Checklist DVD Drive Doesn’t Play DVD Video Checklist www.hp.com/go/briosupport CD-ROM or DVD Drive is Idle Checklist Troubleshooting Help Zone...

  • Page 46

    Troubleshooting Help Zone CD-ROM or DVD Drive Door Doesn’t Open Checklist Protecting Your PC from Power Shortages...

  • Page 47: Support And Information Services

    Support and Information Services Support and Information Services Collecting Information Before Contacting Support...

  • Page 48

    Support and Information Services...

  • Page 49: Upgrading And Replacing Brio Hardware

    Replacing the Floppy Drive Replacing the Hard Drive Installing an Expansion Bay Drive Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Battery www.hp.com/go/pcaccessories page 44 page 45 page 46 page 48 page 51 page 52...

  • Page 50: Important - Before You Start

    Important - Before You Start Important - Before You Start For your safety, never remove the PC’s cover without first removing the power cord from Warning the power outlet, and any connection to a telecommunications network. Always replace the cover before switching the PC on again. Static electricity can damage electronic components.

  • Page 51: Inside The Computer

    Inside the Computer Celeron Processor Power supply Up to Four PCI Expansion Card Slots: some slots may come with pre- installed cards such as a modem Inside the Computer One or Two Free Front Access Device Shelves: CD-ROM drive (already fitted in some models), DVD, Zip or Tape drive Floppy drive...

  • Page 52: Removing And Replacing The Cover

    Removing and Replacing the Cover Removing and Replacing the Cover Removing the Cover Caution For your safety, disconnect the power cord and all external cables.

  • Page 53: Replacing The Cover

    Removing and Replacing the Cover Replacing the Cover...

  • Page 54: Accessing Or Replacing The System Board

    Accessing or Replacing the System Board Accessing or Replacing the System Board Removing the Side Panel for Easy Access to System Board Components...

  • Page 55

    Accessing or Replacing the System Board Installing a New System Board...

  • Page 56: Replacing The Side Panel

    Accessing or Replacing the System Board Replacing the Side Panel metal positioning tab...

  • Page 57: Cables And Connectors In Your Pc

    Cables and Connectors in Your PC Cables and Connectors in Your PC Power connector Floppy drive CD-ROM, DVD, Tape or Zip drive Hard drive CD audio connector Status panel connector...

  • Page 58: Replacing A Processor

    Replacing a Processor Replacing a Processor Caution For your safety, disconnect the power cord and all external cables. Note Some processors may use a slightly different design of heatsink.

  • Page 59: Replacing The Floppy Drive

    Replacing the Floppy Drive Replacing the Floppy Drive...

  • Page 60

    Replacing the Floppy Drive...

  • Page 61: Replacing The Hard Drive

    Replacing the Hard Drive Replacing the Hard Drive Warning For your safety, disconnect the power cord and all external cables.

  • Page 62

    Replacing the Hard Drive Caution Take care when handling the hard drive. A one-quarter inch drop can damage it.

  • Page 63: Installing An Expansion Bay Drive

    Installing an Expansion Bay Drive Replacing a CD-ROM or DVD Drive in the Top Bay To avoid electrical shock and harm to your eyes by laser, do not open the laser module. The laser module should be serviced by service personnel only. Do not attempt to make Warning any adjustment to the laser unit.

  • Page 64

    Installing an Expansion Bay Drive Installing a Drive in the Lower Expansion Bay rear of front panel...

  • Page 65

    Installing an Expansion Bay Drive...

  • Page 66: Installing A Memory Module

    Installing a Memory Module Installing a Memory Module Position of memory modules...

  • Page 67: Installing An Expansion Card

    Installing an Expansion Card Installing an Expansion Card...

  • Page 68: Replacing The Power Supply Unit

    Hewlett Packard does not support power supply upgrades. This information is provided to help you replace a defective power supply unit. For your safety, only replace with a power supply unit provided by HP Support Services. Warning To avoid electrical shock, do not open the power supply. There are no user-serviceable...

  • Page 69: Replacing The Battery

    PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way. Returned used batteries will be accepted free of charge.

  • Page 70

    Replacing the Battery...

  • Page 71: Working In Comfort

    About Repetitive Strain Injury ... Preparing Your Work Environment Setting Up Your HP Computing Equipment Comfort and Safety Checklist page 66 page 67 page 70 page 74...

  • Page 72: About Repetitive Strain Injury

    About Repetitive Strain Injury About Repetitive Strain Injury What is RSI? What causes RSI?

  • Page 73: Preparing Your Work Environment

    Preparing Your Work Environment What can I do to avoid RSI? What if I experience discomfort? Preparing Your Work Environment Your Chair...

  • Page 74

    Preparing Your Work Environment Your Work Surface...

  • Page 75: Your Work Posture

    Preparing Your Work Environment Your Work Posture...

  • Page 76: Setting Up Your Hp Computing Equipment

    Setting Up Your HP Computing Equipment Setting Up Your HP Computing Equipment Your HP Monitor...

  • Page 77

    Setting Up Your HP Computing Equipment Monitor Use Specifications Document Holders...

  • Page 78: Your Hp Keyboard

    Setting Up Your HP Computing Equipment Your HP Keyboard...

  • Page 79

    Setting Up Your HP Computing Equipment Mice and Other Input Devices...

  • Page 80: Comfort And Safety Checklist

    Comfort and Safety Checklist Headphones and Speakers Comfort and Safety Checklist Keyboard Slope Thigh Clearance Document Holder Keyboard Height...

  • Page 81

    Comfort and Safety Checklist General...

  • Page 82

    Comfort and Safety Checklist Overall...

  • Page 83: Technical Information

    Technical Characteristics Clearing Your PC’s CMOS (BIOS) Settings www.hp.com/desktops page 78 page 79...

  • Page 84: Technical Characteristics

    Technical Characteristics Technical Characteristics Characteristics Notes Operating temperature and humidity ranges may vary depending on the mass storage devices installed. High humidity levels can cause improper operation of disk drives. Low humidity ranges can aggravate static electricity problems and cause excessive wear of the disk surface.

  • Page 85: Clearing Your Pc's Cmos (bios) Settings

    Clearing Your PC’s CMOS (BIOS) Settings Clearing Your PC’s CMOS (BIOS) Settings Clearing CMOS Using the Setup Program...

  • Page 86

    Clearing Your PC’s CMOS (BIOS) Settings Manually Clearing CMOS and Passwords Clear Passwords Jumper Block (J-8) Clear CMOS and Passwords Jumper Block (J-6) C C C C l l l l e e e e a a a a r r r r C C C C M M M M O O O O S S S S a a a a n n n n d d d d P P P P a a a a s s s s s s s s w w w w od od od ods s s s ( ( ( ( J J J J - - - - 6 6 6 6 ) ) ) ) C C C C l l l l e e e e a a a a r r r r P P P P a a a a ss ss ss ssw w w w o o o o r r r r d d d d s s s s o o o o n n n n l l l l y y y y ( ( ( ( J J J J - - - - 8 8 8 8 ) ) ) ) Default Position Default Position...

  • Page 87: Regulatory And Software License Information

    Regulatory Information Recycling your PC HP Software License Agreement page 82 page 84 page 85...

  • Page 88: Regulatory Information

    Regulatory Information Regulatory Information Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014...

  • Page 89

    Regulatory Information...

  • Page 90: Recycling Your Pc

    Regulatory Information Recycling your PC...

  • Page 91: Hp Software License Agreement

    HP Software License Agreement HP Software License Agreement Your HP Brio PC contains preinstalled software programs. Please read the Software Note License Agreement before proceeding.

  • Page 92

    HP Software License Agreement...

  • Page 93

    H H H H hard drive replacing, 55 hardware replacing and upgrading, 43 hardware diagnostics, 15, 20 HP Brio Center, 12 HP Brio Internet Center, 13 HP Setup program menus, 22 setting defaults, 23 using, 22 I I I I information...

  • Page 94: Index

    15 upgrading the PC, 43 using CD-RW, 14 DVD, 14 HP Setup program, 22 mouse, 14 Using Your HP Brio PC, 14 V V V V voltage selector, 3 W W W W Windows Product ID, 6 setting up, 6...

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