Planet ICA-4250 User Manual page 63

Forgot the IP address of the
device.
PLANET IP Finder II program
cannot find the device.
Internet Explorer does not seem to
work well with the device
PLANET IP Finder II program fails
to save the network parameters.
Accessing this device
Cannot access the login page and
other web pages of the Internet
Camera from Internet Explorer
2. Check the box of this device.
3. Press the "Restore Factory" button to restore all settings to
factory default setting.
Check IP address of device by using PLANET IP Finder II program
or set the device to default by reset button.
 Re-power the device if you cannot find the unit within 1 minute.
 Do not connect device over a router. PLANET IP Finder II
program cannot detect device over a router.
 If IP address is not assigned to the PC running PLANET IP
Finder II program, then PLANET IP Finder II program cannot find
device. Make sure that IP address is assigned to the PC properly.
 Antivirus software on the PC might interfere with the setup
program. Disable the firewall of the antivirus software during
setting up this device.
 Check the firewall setting of your PC or Notebook.
Make sure that your Internet Explorer is version 11. If you are
experiencing problems, try adding the camera's IP address to the
IE11's compatible list.
Network may have trouble. Confirm the parameters and connections
of the device.

Maybe the IP address of the camera is already being used by
another device or computer. To confirm this possible problem,
disconnect the camera from the network first, and then run the
ping utility to check it out.
 Maybe due to the network cable. Try correcting your network
cable and configuration. Test the network interface by connecting
a local computer to the camera via a crossover cable.
 Make sure the Internet connection and setting are ok.
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1080p IR Dome PoE IP Camera
ICA-4250