Compaq Armada M700 Series Maintenance And Service Manual page 48

Solving Compact Disc and DVD-ROM Problems
Problem
Drive cannot read a disc
CD-ROM drive or DVD-
ROM drive is not detected
by the computer.
Solving Diskette Drive/SuperDisk LS-120 Drive Problems
Problem
Drive cannot write to a
diskette.
System cannot start up
from diskette or SuperDisk
LS-120 drive.
Table 2-10
Possible Cause
Disc is not properly seated
in the drive.
Disc is loaded in the loading
tray upside down.
Disc has a scratch on its
surface.
Drive is not connected
properly.
Table 2-11
Possible Cause
Diskette is not formatted.
Diskette is write-protected.
Writing to the wrong drive.
Not enough space is left on
the diskette.
Drive is disabled.
Disable diskette write ability
is turned on.
A bootable diskette is not in
the drive.
Diskette bootability is
disabled in Computer Setup.
Solution
Open the loading tray, insert the disc,
then close the tray.
Open the loading tray, turn over the
disc (label facing up), then close the
tray.
Insert a different disc.
If you are running a version of
Windows that was pre-installed by
Compaq, remove the drive from the
MultiBay and reinsert it.
If you are running a version of
Windows that was not pre-installed
by Compaq, turn off the computer.
Then remove the drive from the
MultiBay and reinsert it.
Solution
Format the diskette:
If you are using Windows 95 or
Windows 98:
1. From the Windows desktop, select
My Computer.
2. Select 3.5-in. Floppy (A).
3. Select File, then Format.
4. Fill in the appropriate information,
then select Start.
If you are using Windows NT 4.0,
format the diskette by entering
format a: at the system prompt.
Use another diskette that is not write-
protected or disable the write-protect
feature.
Check the drive letter in your path
statement.
Save the information to another
diskette.
Enable the proper drive through
Device Manager.
Run Computer Setup. Select the
Storage icon. Make sure Disable
diskette write ability is not checked.
Verify that a diskette with the
necessary system files is in the drive.
Enable diskette bootability in Computer
Setup, Security menu.
Troubleshooting 2-17