Compaq Armada M700 Series Reference Manual
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Compaq Armada M700 Series Reference Manual

Compaq armada m700 series of personal computers reference guide
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Compaq Armada M700
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  • Page 1 Compaq Armada M700 Series of Personal Computers Reference Guide...
  • Page 2 Compaq Armada M700 Series of Personal Computers Reference Guide...
  • Page 3 Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

  • Page 4: Table Of Contents

    ONTENTS preface ... xi SING UIDE chapter 1 ETTING TARTED Charging the Battery Pack for the First Time ... 1-1 Connecting the Computer to External Power... 1-2 Opening the Computer... 1-3 Turning the Computer On... 1-4 Setting Up the Software... 1-4 Operating the Computer During Setup ...
  • Page 5 Hotkeys ... 3-4 Switching Displays ... 3-4 Adjusting System Volume ... 3-4 Initiating QuickLock/QuickBlank ... 3-5 Accessing Power Management... 3-5 Accessing the Battery Gauge... 3-5 Accessing the Brightness Control... 3-5 Accessing the Embedded Numeric Keypad ... 3-6 Stretching Text ... 3-7 chapter 4 ATTERY ACKS...
  • Page 6 Power Management Levels ... 5-2 Suspend ... 5-2 Benefits of Using Suspend ... 5-2 Initiating Suspend... 5-3 Exiting Suspend... 5-4 Hibernation ... 5-4 Benefits of Using Hibernation ... 5-5 Initiating Hibernation ... 5-5 Enabling/Disabling Hibernation ... 5-6 Exiting Hibernation ... 5-6 Timeout ...
  • Page 7 chapter 7 ECURITY Types of Security... 7-1 DriveLock Feature... 7-2 Overview ... 7-2 Establishing DriveLock Protection... 7-3 Changing the User or Master Password ... 7-4 Removing DriveLock Protection... 7-5 Power-On Password ... 7-5 Using the Power-On Password ... 7-5 Setting the Power-On Password ... 7-6 Changing the Power-On Password ...
  • Page 8 Fault Management Alerts... 10-13 Security Management... 10-14 Configuration Management ... 10-14 chapter 11 OMPUTER ETUP AND Selecting Computer Setup or Compaq Diagnostics for Windows... 11-1 Using Computer Setup... 11-2 File Menu... 11-3 Security Menu ... 11-4 Advanced Menu... 11-5 Using Compaq Diagnostics for Windows... 11-6...
  • Page 9 chapter 13 ROUBLESHOOTING Obtaining Update Information with Info Messenger... 13-1 Checklist for Solving Problems ... 13-2 Solving Audio Problems ... 13-3 Solving Battery/Battery Gauge Problems... 13-5 Solving CD-ROM Drive/DVD-ROM Drive Problems ... 13-7 Solving Diskette Drive/SuperDisk LS-120 Drive Problems ... 13-8 Solving Hard Drive Problems ...

  • Page 10: Using This Guide

    preface SING Some or all of the following format conventions are used in this guide to distinguish elements of text: Names of keys are shown in bold type as they appear on the keyboard, for example, Keys that you should press at the same time are represented by the key names and the plus (+) symbol, for example, Ctrl+Alt+Delete.

  • Page 11: Getting Started

    chapter ETTING Before you use your computer for the first time, you will have to complete some preliminary setup procedures. This chapter explains how to charge your battery pack for the first time and how to set up your computer and software. Charging the Battery Pack for the First Time The battery pack begins to charge as soon as the computer is connected to external power.

  • Page 12: Connecting The Computer To External Power

    Connecting the Computer to External Power Plug the power cord into the AC Adapter. Plug the AC Adapter cable into the power connector on the back of the computer. Plug the other end of the power cord into an electrical outlet. WARNING: fire, or damage to the equipment Do not disable the power cord grounding plug.

  • Page 13: Opening The Computer

    Opening the Computer To open the computer, 1. Slide the display latch located on the front of the display . 2. Lift the display to the desired angle . Getting Started 1-3...

  • Page 14: Turning The Computer On

    Turning the Computer On To turn the computer on, slide the power switch and release it. If the computer is only connected to external AC power, the computer will start up automatically when you plug it in. Setting Up the Software When you begin software setup, online instructions guide you through the setup process.

  • Page 15: Operating The Computer During Setup

    Be sure to register the computer according to the instructions on the Register Now card included with the computer. Locating the Preinstalled Quick Reference Guide To access the quick reference guide, Select the Armada Quick Reference icon on the desktop Select StartÅCompaq Information CenterÅArmada Quick Reference Getting Started 1-5...

  • Page 16: Accessing The Internet

    Either Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows NT 4.0 Workstation is preinstalled on the computer. Compaq has enhanced the preinstalled operating system on the computer to provide you with additional software features and increased computer functionality. Before deleting the operating system preinstalled on the computer,...

  • Page 17: Omputer At A Glance

    chapter OMPUTER AT A This chapter introduces you to the physical components of your computer. The components are identified individually along with brief descriptions. Front Components Component hard drive bay stereo speaker/headphone jack microphone jack system-on light battery charge light LANCE Front Components Description...

  • Page 18: Rear Components

    Rear Components Component infrared port serial connector external monitor connector docking connector parallel connector power connector USB port keyboard/mouse connector 2-2 Computer at a Glance Rear Components Description Allows wireless communication between the computer and another infrared-equipped device, such as a computer or printer.

  • Page 19: Left Side Components

    Left Side Components Component composite TV-out connector airflow vent cable lock connector Left Side Components Description Connects a television, VCR, camcorder, or overhead projector. Allows airflow needed to cool computer components. Do not block airflow vents. Attaches an optional security cable to the computer.

  • Page 20: Right Side Components

    Right Side Components Component PC Card slots airflow vent MultiBay sound vent RJ-11 jack RJ-45 jack 2-4 Computer at a Glance Right Side Components Description Hold PC Cards: 2 Type-1 2 Type-2 1 Type-1 and 1 Type-2, or 1 Type 3 Allows airflow needed to cool computer components.

  • Page 21: Top Components

    Top Components NOTE: Navigation device components are described in Chapter 3. Component lid switch suspend button* hard drive light MultiBay drive light Num Lock light Caps Lock light Scroll Lock light power switch internal speakers *In Windows 98 the term sleep button replaces the term suspend button.

  • Page 22: Bottom Components

    Contains the modem board. Helps remove a drive or battery pack from the MultiBay. Releases a removable drive or battery pack from the MultiBay. Provides airflow to cool internal components. Identifies computer and provides the serial number needed when calling Compaq customer support.

  • Page 23: Navigation Devices And Keyboard

    chapter AVIGATION EYBOARD Your computer has either a pointing stick or touchpad feature that performs the same functions as a mouse. This chapter explains how to navigate through applications using the pointing stick, touchpad, and keyboard. EVICES AND Navigation Devices and Keyboard 3-1...

  • Page 24: Pointing Stick Model

    Pointing Stick Model The EasyPoint IV pointing stick and buttons perform the same basic operations as a mouse. The pointing stick senses finger movement although the device itself does not move. To operate the pointing stick model 1. Place your index finger on top of the pointing stick . 2.

  • Page 25: Optional Touchpad Model

    Optional Touchpad Model The touchpad and buttons perform the same basic operations as a mouse. To operate the touchpad model 1. Place your index finger on top of the touchpad . 2. Slide your finger in the direction you want the cursor to move on the display.

  • Page 26: Hotkeys

    Hotkeys Hotkeys work only on the computer keyboard and not on an NOTE: external keyboard. Function Switching Displays Adjusting System Volume Initiating QuickLock/ QuickBlank Accessing Power Management Accessing the Battery Gauge Accessing the Brightness Control Accessing the Embedded Numeric Keypad Stretching Text Switching Displays When an external monitor is connected to the computer, press the...

  • Page 27: Initiating Quicklock/Quickblank

    Initiating QuickLock/QuickBlank Before QuickLock/QuickBlank can be initiated, a IMPORTANT: power-on password must be established and QuickLock/ QuickBlank must be enabled through Computer Setup. Press the Fn+F6 hotkeys to initiate QuickLock/QuickBlank at any time and from within any application. These hotkeys Disable the keyboard and the pointing device.

  • Page 28: Accessing The Embedded Numeric Keypad

    Accessing the Embedded Numeric Keypad The embedded numeric keypad is a section of the computer keyboard that converts to a numeric keypad when the number lock function is enabled. Fn key Num Lk key embedded numeric keypad Press Fn+Num Lk to Enable the embedded numeric keypad (Num Lk light on).

  • Page 29: Stretching Text

    Stretching Text When running MS-DOS under Windows, the image on the computer display may not fill the screen. To stretch text so that it fills more of the screen, use the Fn+T keys. Toggle these keys to switch between stretched text mode and regular mode.

  • Page 30: Battery Packs

    chapter ATTERY Your computer can be powered by battery packs or by an external power source. A battery pack gives you the freedom to carry your computer from place to place while you work, without plugging the computer into an external outlet each time. This chapter identifies the battery components and provides helpful information about using battery packs.

  • Page 31: Battery Components

    Battery Components Both the primary and MultiBay battery packs let you check their remaining charge levels before you insert them into their bays. Primary Battery To see how much power is left in the primary battery pack, press the battery gauge button . Five battery charge level lights indicate the remaining charge level.

  • Page 32: Multibay Battery Pack

    MultiBay Battery Pack To see how much power is left in the MultiBay battery pack, press the battery gauge button . Five battery charge level lights indicate the remaining charge level. Each battery charge light represents approximately 20 percent of remaining charge.

  • Page 33: Ensuring Battery Gauge Accuracy

    Calibration tab: In Windows 95 select StartÅSettingsÅControl PanelÅPowerÅBattery Calibration tab. In Windows NT 4.0 select StartÅSettingsÅControl PanelÅCompaq PowerÅBattery Calibration tab. In Windows 98 select StartÅSettingsÅControl PanelÅPower ManagementÅBattery Calibration tab. View the battery calibration reports in the Status column. A battery pack can only be calibrated if the Status column beside a battery pack reports “Needs Calibration.”...

  • Page 34: Initiating Calibration

    Initiating Calibration 1. Connect the computer to an external power source. CAUTION: remains connected to external power throughout calibration. 2. Turn the computer on. 3. Insert the battery pack into the computer battery bay or MultiBay. 4. Access the Battery Calibration tab. 5.

  • Page 35: Identifying A Low Battery Condition

    Identifying a Low Battery Condition When a low battery condition occurs, the computer beeps every 15 seconds and the battery power light blinks. CAUTION: little battery charge remains. Take immediate action to resolve the low battery condition. When a low battery condition is reached, save your files and initiate Hibernation before replacing the battery pack.

  • Page 36: Replacing A Battery Pack

    Resolve a low battery condition without a power source by Initiating Hibernation until a power source is available, or Saving your information and shutting down the computer until a power source is available. Replacing a Battery Pack You can resolve a low battery condition by replacing a discharged battery pack with a charged one.

  • Page 37: Inserting A Primary Battery Pack Into The Battery Bay

    3. Tilt the computer up below the battery bay toward the fan pack. 4. Remove the battery pack from the battery bay . Inserting a Primary Battery Pack into the Battery Bay 1. Close the display. 2. Tilt the computer up . 3.

  • Page 38: Removing A Multibay Battery Pack

    Removing a MultiBay Battery Pack 1. If a battery pack is your only power source, initiate Hibernation. 2. With the MultiBay facing you, tilt the computer up slide the MultiBay release latch toward the opening of the 3. Grasp the edge of the battery pack at the notch under the battery pack and pull it out of the MultiBay .

  • Page 39: Inserting A Multibay Battery Pack

    Inserting a MultiBay Battery Pack With the battery pack charge level lights facing up and the battery contacts facing in, insert the battery pack into the MultiBay. If the computer is in Hibernation, slide the power switch to resume normal operation. Storing Battery Packs To prolong the battery charge of a stored battery pack, store it in a cool, dry place.

  • Page 40: Maximizing Battery Life

    Appendix A. If a number for recycling is not listed for your area, contact your Compaq authorized dealer, reseller, or service provider. For more information, see the “Battery Notice” in Appendix B.

  • Page 41: Power Management

    chapter OWER ANAGEMENT This chapter provides helpful information on maintaining and managing battery pack power. You also will find useful information about the Suspend and Hibernation features. Leaving the Computer On When you need to leave your computer unattended but you do not want to turn it off, conserve power by initiating Suspend or Hibernation.

  • Page 42: Accessing Power Management

    Accessing Power Management In Windows 95, select StartÅSettingsÅControl PanelÅPower to view or adjust settings in Power Properties. If you are using Windows NT 4.0, select Compaq Power NOTE: instead of Power. If you are using Windows 98, select Power Management.

  • Page 43: Initiating Suspend

    Initiating Suspend Suspend can be initiated by the user or by the system (computer). User-initiated Suspend: Initiate Suspend anytime by pressing the suspend button. Initiate Suspend by selecting Suspend from the Windows Start menu. System-initiated Suspend: Initiates after the default time limit has expired or when a user selects timeout during normal battery operations.

  • Page 44: Exiting Suspend

    When Suspend is initiated, the Screen clears. System-on light blinks. During Suspend the screen is blank. However, unlike a NOTE: powered-off state, the computer turns back on when the suspend button is pressed. Exiting Suspend If Suspend was initiated because the timeout expired, exit by pressing the suspend button once or sliding the power switch.

  • Page 45: Benefits Of Using Hibernation

    Benefits of Using Hibernation When Hibernation is initiated, no information is lost. There is no limit to the amount of time the computer can remain in Hibernation, since the computer is turned off and there is no drain on the battery pack. Hibernation can be used as a placemarker.

  • Page 46: Enabling/Disabling Hibernation

    To disable or enable Hibernation in Windows 95, select Start Å Settings Å Control Panel Å PowerÅ Hibernation tab Å off/on. If you are using Windows NT 4.0, select Compaq Power NOTE: instead of Power. If you are using Windows 98, select Power Management.

  • Page 47: Setting Component Timeouts

    To set component timeouts, use the following procedure: 1. In Windows 95, select StartÅSettingsÅControl PanelÅ Power to access Power Properties. If you are using Windows NT 4.0, select Compaq Power NOTE: instead of Power. 2. Select the Battery Conservation Settings tab.

  • Page 48: Using Drives

    chapter RIVES As you use your computer, you will store or access data using the following types of drives: Hard drive CD-ROM drive DVD-ROM drive Diskette drive SuperDisk LS-120 drive Your computer is equipped with a convenient MultiBay, which allows you to use the same drive bay for each of the above drives (at separate times).

  • Page 49: Caring For Drives

    Caring for Drives Drives are fragile computer components that must be handled with care. CAUTION: information, observe the following precautions. Back up a primary hard drive before removing it. Failure to back up a hard drive can result in loss of information stored on the drive.

  • Page 50: Multibay Weight Saver

    MultiBay Weight Saver When no device is needed in the computer MultiBay, you can insert the MultiBay weight saver to reduce computer weight and to cover the MultiBay opening. Drives 6-3...

  • Page 51: Hard Drives

    Hard Drives WARNING: allow the internal system components to cool before touching them. Removing a Hard Drive from the Hard Drive Bay 1. Turn the computer off and close the display. 2. Tilt the computer upside down . 3. Use a screwdriver to remove the security screw . 4.

  • Page 52: Inserting A Hard Drive Into The Hard Drive Bay

    5. Push down the hard drive tab on the front of the hard drive until it snaps away from the front of the computer . 6. Lift up the front cover of the drive 90 degrees to create a handle and pull the hard drive out of the hard drive bay.

  • Page 53: Removing A Hard Drive From The Multibay

    Removing a Hard Drive from the MultiBay 1. If the computer is on, save your work, shut down the computer, and close the display. 2. With the MultiBay facing you, tilt the computer up . 3. Slide the MultiBay release latch toward the opening of the MultiBay 4.

  • Page 54: Inserting A Hard Drive Into The Multibay

    Inserting a Hard Drive into the MultiBay 1. Insert the hard drive into the Hard Drive MultiBay Adapter (See the following procedure). 2. With the adapter connector facing in, slide the hard drive assembly (Hard Drive MultiBay Adapter and hard drive) into the MultiBay until the connector is seated.

  • Page 55: Cd-Rom And Dvd-Rom Drives

    2. Place the hard drive, label up, into the adapter , and slide the drive connector toward the adapter connector is seated. 3. Release the adapter slide tab. CD-ROM and DVD-ROM Drives CD-ROM drives and DVD-ROM drives can be inserted and removed from the computer MultiBay.

  • Page 56: Inserting The Cd-Rom Drive Or Dvd-Rom Drive

    Inserting the CD-ROM Drive or DVD-ROM Drive With the drive connector facing in, slide the drive into the MultiBay until the connector is seated. Drives 6-9...

  • Page 57: Inserting A Disc Into The Cd-Rom Drive Or Dvd-Rom Drive

    Inserting a Disc into the CD-ROM Drive or DVD-ROM Drive 1. Turn the computer on. 2. Press the media eject button on the front panel media tray. 3. Slowly pull out the tray until it is fully extended. 4. Remove the disc from its protective case and press it onto the tray spindle surfaces.

  • Page 58: Removing A Disc From The Cd-Rom Drive Or Dvd-Rom Drive

    Removing a Disc from the CD-ROM Drive or DVD-ROM Drive 1. Turn the computer on. 2. Press the eject button on the front panel tray. 3. Slowly pull out the tray until it is fully extended. 4. Remove the disc from the tray . Handle it by the edges, not by the flat surfaces.

  • Page 59: Diskette Drive And Superdisk Ls-120 Drive

    Diskette Drive and SuperDisk LS-120 Drive Diskette drives and SuperDisk LS-120 drives can be inserted and removed from the computer MultiBay. Removing the Diskette Drive or SuperDisk LS-120 Drive 1. Remove the diskette from the drive. 2. With the MultiBay facing you, tilt the computer up . 3.

  • Page 60: Inserting The Diskette Drive Or Superdisk Ls-120 Drive

    Inserting the Diskette Drive or SuperDisk LS-120 Drive With the drive connector facing in, slide the drive into the MultiBay until the connector is seated. Drives 6-13...

  • Page 61: Inserting A Diskette Into The Diskette Drive Or

    Inserting a Diskette into the Diskette Drive or SuperDisk LS-120 Drive 1. Hold the diskette by the edge covered by the label, label facing up. 2. Gently push the diskette into the drive until it clicks into place. The media eject button ejects to show the diskette is inserted correctly.

  • Page 62: Superdisk Ls-120 Drive

    Removing a Diskette from the Diskette Drive or SuperDisk LS-120 Drive 1 Press the media eject button to eject the diskette. 2. Remove the diskette from the drive. Drives 6-15...

  • Page 63: Connecting The Diskette Drive To The Parallel Connector

    Connecting the Diskette Drive to the Parallel Connector You can use your diskette drive externally to enable other drives to occupy the MultiBay. This allows you to access multiple drives simultaneously. This cable only supports the diskette drive. Do not attempt NOTE: to connect any other device to the computer using this cable.

  • Page 64: Security

    chapter ECURITY Your computer has security features which prevent unauthorized users from accessing your drives. This chapter describes each of these security features. Types of Security Security features protect your computer and the information stored on it from unauthorized access. DriveLock Prevents unauthorized use of the hard drive when the computer is turned on, restarted, or resumed from Hibernation.

  • Page 65: Drivelock Feature

    Login Password (Windows NT 4.0 only) Used to log in to Windows NT 4.0. When combined with the previously mentioned security features, prevents unauthorized users from accessing your hard drive. Disabling devices through Computer Setup Prevents unauthorized use of specified computer components. Security screw Helps prevent unauthorized removal of hard drive.

  • Page 66: Establishing Drivelock Protection

    Establishing DriveLock Protection CAUTION: password, the protected hard drive will permanently be unusable. Record your master password and keep it in a secure location physically separate from the computer. If you open Computer Setup from a Windows restart, NOTE: DriveLock settings are not accessible. If you forget the user password, the master password can be used to unlock a protected hard drive and reset the user password.

  • Page 67: Changing The User Or Master Password

    10. Press 11. Read the warning, type "DriveLock" if you want to continue, and press 12. Exit Computer Setup. Select FileÅ Save changes and exit and press Enter. When prompted to confirm your choice, press When the DriveLock password prompt displays, enter your user or master password.

  • Page 68: Removing Drivelock Protection

    Removing DriveLock Protection You must know the master password to delete the user NOTE: password. If you open Computer Setup from a Windows restart, DriveLock settings are not accessible. 1. Run Computer Setup. 2. Select the Security Menu with the right or left arrow key. 3.

  • Page 69: Setting The Power-On Password

    Setting the Power-On Password The power-on password prevents unauthorized use of the computer when it is turned on, restarted, or resumed from Suspend or Hibernation. To set the power-on password 1. Select StartÅSettingsÅControl PanelÅPasswords ÅComputer Security tab. 2. Select the Set button. 3.

  • Page 70: Deleting The Power-On Password

    Deleting the Power-On Password To delete your password, type in the old password and the keyboard password symbol, then press Refer to “Keyboard Password Symbols” later in this chapter. Setup Password Setting the Setup Password The setup password prevents unauthorized users from changing your computer configuration through Computer Setup.

  • Page 71: Changing The Setup Password

    Changing the Setup Password 1. Run Computer Setup. 2. Find the keyboard password symbol for your keyboard language. 3. Type in sequence at the password prompt: your current setup password, keyboard password symbol, your new password, keyboard password symbol, your new password. 4.

  • Page 72: Enabling/Disabling Quick Controls

    Enabling/Disabling Quick Controls The QuickLock/QuickBlank feature must be enabled before you can initiate it with the enabled until you disable it. To enable or disable QuickLock/QuickBlank 1. Access Password Properties by selecting StartÅSettingsÅControl PanelÅPasswordsÅComputer Security tab. 2. Under the Quick Controls section, click in the box to enable/disable QuickLock, QuickBlank, or QuickLock on Suspend.

  • Page 73: Using The Cable Lock

    3. Insert the lock into the security slot. 4. Lock with the key. The cable lock can be purchased from Kensington NOTE: Microware Limited or Compaq authorized dealers, resellers, and service providers worldwide. Ask for the Kensington MicroSaver Security System, Model 64068. 7-10 Security...

  • Page 74: Optional Internal Modem

    chapter PTIONAL Modem Overview An optional internal modem may be built into your computer model. It provides data communications and fax functionality for applications running under Windows 95, Windows 98, and Windows NT 4.0. Preloaded software drivers are required for modem operation and allow the modem to easily communicate with software applications.

  • Page 75: Connecting The Modem

    Connecting the Modem WARNING: the equipment, do not plug a telephone cable into the Ethernet RJ-45 jack. Always ensure that the modem line is disconnected from the telephone network when opening the equipment’s enclosure. To connect the modem to a standard telephone wall jack 1.

  • Page 76: Understanding How The Modem Works

    If you prefer to configure the modem using AT commands, you can access them in two locations: Compaq Web site—www.compaq.com/support/portables. Preinstalled on your computer—select StartÅCompaq Information CenterÅModem Commands The maximum connection speed on a call is determined by NOTE: the speed of the slowest modem on the connection.

  • Page 77: Software Overview

    In Windows 98 or Windows NT 4.0 refer to your operating system documentation for information about using RingCentral Fax. For a list of optional communications software compatible with your modem, contact a Compaq authorized dealer, reseller, or service provider near you. If Hibernation initiates or a low battery condition IMPORTANT: occurs while you are using the modem with communications software, the modem will disconnect.

  • Page 78: Memory Upgrade

    You can upgrade the memory (RAM) capacity of your computer with optional memory expansion boards. For ordering information, go to the Compaq Web site at www.compaq.com or refer to Appendix A to contact a Compaq authorized dealer, reseller, or service provider. To view the amount of existing random access memory (RAM) in the system, select StartÅ...

  • Page 79: Removing The Keyboard

    Removing the Keyboard WARNING: pack before installing a memory expansion board can damage the equipment and expose you to the risk of electrical shock. You must remove the computer keyboard in order to access the memory expansion board slots. 1. Shut down the computer. If you are unsure whether the computer is off or in NOTE: Hibernation, turn the computer on by sliding the power...

  • Page 80: Removing A Memory Expansion Board

    Removing a Memory Expansion Board 1. Refer to Appendix C to prevent electrostatic damage to any computer components. 2. Pull away the retention clips on each side of the memory expansion board . The memory expansion board tilts upward 3. Lift the edge of the memory expansion board to a 45-degree angle and gently slide it out of the memory expansion slot.

  • Page 81: Inserting A Memory Expansion Board

    Inserting a Memory Expansion Board All memory expansion boards supported by the computer Can be used in either of the two memory expansion slots. Are keyed (notched) to ensure correct positioning. 1. Slide the memory expansion board into an empty memory expansion slot at a 45-degree angle 2.

  • Page 82: Replacing The Keyboard

    Replacing the Keyboard Line up the bottom edge of the keyboard and fold it back into place . Snap the four tabs at the top of the keyboard . Memory Upgrade 9-5...

  • Page 83: Additional Features

    chapter DDITIONAL Your computer comes equipped with the following additional features: Audio connections, including microphone and speakers Infrared connection capability CardBus PC Card slots Intelligent Manageability software This chapter discusses each of these features in detail. EATURES Additional Features 10-1...

  • Page 84: Identifying Audio Connections

    Identifying Audio Connections The computer has two audio connections: stereo speaker/headphone jack microphone jack CAUTION: speaker/headphone jack. A mono plug can result in damage to the computer. A mono electret condenser microphone is IMPORTANT: recommended for the microphone jack. Using a dynamic microphone is not recommended.

  • Page 85: Using Internal And External Microphones

    Using Internal and External Microphones The computer has both an integrated mono microphone located on the display and an external microphone jack located on the front of the computer. Use either of these to record sound, enhance an interactive demonstration, or to take advantage of business programs and presentation software having audio capability.

  • Page 86: Using Internal And External Speakers

    Using Internal and External Speakers The integrated stereo speakers all audio sources. Headphones or external speakers can be connected to the computer through the stereo speaker/headphone jack . When external speakers or headphones are connected to the stereo speaker/headphone jack, the internal speakers are disabled.

  • Page 87: Controlling Audio Volume

    Controlling Audio Volume WARNING: the volume level of software applications before you put on headphones. Control the audio volume using either of the following methods: Press the Fn+F5 hotkeys to adjust the overall system volume. Double-click the speaker icon on the Windows taskbar to access the master volume slide controls.
  • Page 88 For more information on infrared connections, see the NOTE: Microsoft online help. The infrared port uses an invisible beam of infrared light to communicate with another infrared-equipped device. If you are running Windows 95 or Windows 98 to establish an infrared link, Be sure the infrared ports on both computers are turned on and facing each other at a distance no greater than 1.5 feet (about 0.5 meter).

  • Page 89: Types Of Pc Cards

    Types of PC Cards There are three PC Card types set by the PCMCIA standards association: Type 1 (3.3 mm), Type 2 (5.0 mm), and Type 3 (10.5 mm). Type II and Type III PC Cards also come in extended PC Cards.

  • Page 90: Inserting A Pc Card

    Suspend. If you are running Windows NT 4.0 with CardWare provided by Compaq, you should be able to insert most PC Cards while the computer is turned on. Contact your PC Card vendor directly for information about the level of support they offer for "hot...

  • Page 91: Removing A Pc Card

    If you are running Windows NT 4.0 without CardWare provided by Compaq, turn off the computer. Before a new PC Card can be used, it may be IMPORTANT: necessary to perform an initial setup procedure. Be sure to follow the PC Card manufacturer’s instructions for installing the needed card-specific device drivers.

  • Page 92: Enabling/Disabling Pc Card Slots

    To remove a PC Card from the computer 1. Depress the fully extended button to eject the PC Card from the slot 2. Remove the PC Card . If you are running Windows 95, Windows 98, or Windows NOTE: NT 4.0 with CardWare, the computer beeps twice if it is turned on when the PC Card is removed.

  • Page 93: Zoomed Video

    Intelligent Manageability Intelligent Manageability consists of preinstalled software tools for the computer and Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the computer. It provides the following functions: Asset Management—provides detailed configuration and diagnostic information.

  • Page 94: Accessing The Web Agent

    StartÅCompaq Information CenterÅInsight Web Management. If your computer does not have a preinstalled Web Agent, you can download it from the Compaq Web site at www.compaq.com. Asset Management AssetControl enables the user to retrieve component information when on the road or connected to the network.

  • Page 95: Fault Management

    Fault Management Fault Management features minimize downtime and data loss by monitoring system performance and generating the following alerts: Hard drive alert—warns you up to 72 hours in advance of impending hard drive problems and can automatically start optional backup software. System temperature alert—reports overheating.

  • Page 96: Security Management

    Compaq provides you with support software to optimize the performance of your computer. This support software is accessible through a monthly CD-ROM subscription. Support software can also be downloaded from the Compaq Web site at www.compaq.com/support/portables. 10-14 Additional Features...

  • Page 97: Computer Setup And Diagnostics

    To configure a device in Windows 95 or Windows 98 use Compaq Diagnostics for Windows if a device is not configured by the operating system. It is not necessary to configure a device connected...

  • Page 98: Using Computer Setup

    Using Computer Setup All information and settings in Computer Setup are accessed from the File, Security, or Advanced menus. The items on each of these menus are described on the following pages. Your settings in Computer Setup are not affected by NOTE: updating the system ROM.

  • Page 99: File Menu

    File Menu Begin here System information Save to floppy Restore from floppy Restore defaults Ignore changes and exit Save changes and exit To do this View identification information about the computer, docking base, and battery packs. View specification information about the processor, memory and cache size, and ROM date and family.

  • Page 100: Security Menu

    Security Menu Begin here Setup password* Power-On password* Password options DriveLock passwords* Device security* System IDs *For more information about passwords, QuickLock, DriveLock, and disabling devices, refer to Chapter 7, “Security.” 11-4 Computer Setup and Diagnostics To do this Enter, change, or delete a setup password. Enter, change, or delete a power-on password.

  • Page 101: Advanced Menu

    Advanced Menu Begin here Language (or press Boot Options Device Options To do this Change the Computer Setup language. Enable/disable QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, you may want to disable QuickBoot.) MultiBoot, which enables you to set a...

  • Page 102: Using Compaq Diagnostics For Windows

    Using Compaq Diagnostics for Windows 1. Access Compaq Diagnostics for Windows by selecting StartÅSettingsÅControl PanelÅCompaq Diagnostics. 2. To select a category, choose one of two methods: Select the Categories menu, then select a category from the drop-down list. Select a category icon on the toolbar.

  • Page 103: Care , Travel , And Shipping Guidelines

    chapter RAVEL UIDELINES You may often want to travel with your computer, even if just from room to room. When traveling, you may have to ship the computer to your destination. This chapter provides helpful information regarding care, travel, and shipping. Caring for the Computer Keep the computer in good condition and working properly by following these guidelines:...

  • Page 104: Operating Temperatures

    (the hand-held device used by security personnel). You can send your computer and diskettes through airport X-ray machines. However, Compaq recommends that you do not send your computer, compact discs, or diskettes through airport magnetic detectors or expose them to security magnetic wands.

  • Page 105: Shipping The Computer

    Check local customs regulations for restrictions and requirements on traveling with your computer. Purchase (from a Compaq authorized dealer, reseller, or service provider) a power cord for the country where you will be using the computer. These power cords are designed to meet the voltage and frequency requirements of each country.

  • Page 106: Troubleshooting

    Obtaining Update Information with Info Messenger Compaq Info Messenger allows you to set a customized search of the Compaq Web site. By registering for this utility, you can stay up to date with software and hardware information specific to your system.

  • Page 107: Checklist For Solving Problems

    You may discover something you can resolve easily by yourself. If the condition persists, contact your Compaq authorized dealer, reseller, or service provider. 13-2 Troubleshooting...

  • Page 108: Solving Audio Problems

    Problem Possible Cause Internal speaker Volume may be turned does not off or set too low. produce sound when an external audio source is connected to the stereo line- jack. Line input may not be connected properly. Headphones or speakers are connected to the stereo speaker/ headphone jack, which disables the internal...
  • Page 109 Solving Audio Problems Problem No sound from headphones Volume too low or too loud 13-4 Troubleshooting Continued Possible Cause Volume or mixing controls set incorrectly. Sound source not selected. The headphones are connected to the wrong jack. Volume or mixing controls set incorrectly.

  • Page 110: Solving Battery/Battery Gauge Problems

    Solving Battery/Battery Gauge Problems Problem Possible Cause Computer is Battery pack charge is beeping and low. battery charge light is blinking. Computer Volume turned down battery charge too low. light blinks to indicate low battery condition, but computer does not beep. Battery pack will Battery pack was exposed not charge.
  • Page 111 PC Cards when not in use. Recalibrate the gauge. Restore power, then turn on the computer with the power switch Contact your Compaq authorized service provider to replace the Real Time Clock battery. Recalibrate the battery. Replace the battery pack.

  • Page 112: Solving Cd-Rom Drive/Dvd-Rom Drive Problems

    Insert a different disc. If you are running a version of Windows that was preinstalled by Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that...

  • Page 113: Solving Diskette Drive/Superdisk Ls-120 Drive Problems

    Solving Diskette Drive/SuperDisk LS-120 Drive Problems Problem Drive cannot write to a diskette. System cannot start up from diskette drive or SuperDisk LS-120 drive. 13-8 Troubleshooting Possible Cause Diskette is not formatted. Diskette is write- protected. Writing to the wrong drive.

  • Page 114: Solving Hard Drive Problems

    Solving Hard Drive Problems Problem Possible Cause Accessing Hard drive entered low information on power state due to the hard drive timeout and is now is much slower exiting from it. than usual. Hard drive is fragmented/not optimized or has errors Hard drive does Hard drive is not seated not work.

  • Page 115: Solving Infrared Problems

    Possible Cause The appropriate software is not running on both computers. The other computer does not have an IrDA- compliant infrared port. Your Compaq computer uses the IrDA communications protocol. The pathway between the infrared ports is obstructed, one port is...
  • Page 116 Solving Infrared Problems Problem Possible Cause Cannot transmit Direct sunlight, data fluorescent light, or flashing incandescent light is close to the infrared connections. There is interference from other wireless devices. There is a physical obstruction in the way. One of the units was moved during data transmission.

  • Page 117: Solving Keyboard/Numeric Keypad Problems

    Solving Keyboard/Numeric Keypad Problems Problem Screen is blank and keyboard is working. Embedded numeric keypad on computer keyboard is disabled. Problem Modem loses connection. 13-12 Troubleshooting Possible Cause A screen timeout has been initiated. QuickLock/QuickBlank has been initiated LCD has been disabled Num Lock function is not turned on Solving Modem Problems...
  • Page 118 Solving Modem Problems Problem Possible Cause Modem not Modem is not set up responding correctly in system BIOS. Modem does not Telephone number is not dial correctly. entered correctly in the modem’s dialing software. Characters are There is noise in the garbled/transfer telephone line.

  • Page 119: Solving Modem Problems

    Solving Modem Problems Problem No dial tone 13-14 Troubleshooting Continued Possible Cause Phone service is not connected to the tele- phone wall jack. The modem is not responding to com- mands from the com- puter keyboard. Solution Verify that service from the local phone company by following these steps: 1.
  • Page 120 An internal modem supports K56flex. To find an Internet service provider (ISP) that supports K56flex, go to the Compaq Web site at www.compaq.com. The 56K protocol of an internal modem will fall back to lower speeds if the telephone line is too noisy for a high-speed connection.

  • Page 121: Solving Pc Card Problems

    Adjust the overall system volume control using the Fn+F5 hotkeys. Make sure the mute box is not checked Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.
  • Page 122 MCFORMAT in MS-DOS Mode to format the PC Card. Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Use the storage card in the computer. Troubleshooting 13-17...

  • Page 123: Solving Power Problems

    Problem Computer will not turn on. Computer turned off while it was left unattended. 13-18 Troubleshooting Solving Power Problems Possible Cause Battery is discharged and computer is not connected to a power source. Battery is discharged and cables to the external power source are unplugged.

  • Page 124: Solving Screen Problems

    Solving Screen Problems Problem Possible Cause Characters on Computer is in direct computer dis- light. play are dim. The brightness control is not set properly. You may have a screen saver or screen blanking utility installed. Screen timeout was initiated. System initiated Suspend after a user-defined timeout expired.

  • Page 125: Solving Usb Problems

    Problem External device connected to a USB connector does not work. External device connected to USB connector does not work during startup (before Windows 95 or Windows 98 loads). External devices in lower tiers do not work. 13-20 Troubleshooting Solving USB Problems Possible Cause The operating system limits external devices...

  • Page 126: Compaq Customer Support

    (Select Start Å Settings Å Control Panel Å System Å General tab. Your PIN number is below your name.) If you take your computer to a Compaq authorized reseller, NOTE: dealer, or service provider for service, remember to disable all passwords.

  • Page 127: Worldwide Telephone Numbers

    When calling to request technical assistance for your computer, please have your computer serial number available. Information and technical assistance are also available from the Compaq Web site at www.compaq.com. Telephone numbers are subject to change without notice. NOTE: Worldwide Telephone Numbers...
  • Page 128 1 800 263 5868 1 281 518 2200 2 200 8100 2 225 9490 10 6831 3399 10 6834 6721 10 6834 6738 10 6834 6709 10 6834 6724 10 6834 6739 10 6831 3399 ext. 5873 Compaq Customer Support A-3 Continued...
  • Page 129 Germany General Information* General Information Fax* Technical Support (Portables Hotline*) Technical Support Fax* NOTE: Indicates domestic numbers not available internationally A-4 Compaq Customer Support Continued Country Code Telephone Number 1 312 0201 1 523 1800 +420 2 61 108 111...
  • Page 130 1 6141371 1 6141370 +852 28681600 +852 90116633 +852 28671648 80 COMPAQ(266-727 or 206- 720) 80 COMPAQ (266-727 or 206- 720) 80 559 6023 80 559 8989 80 559 8900 +972 01800 409 454 +972 9 9593888 +972 9 9542530...
  • Page 131 Technical Support Customer Support Center Norway General Information Technical Support Peru General Information NOTE: Indicates domestic numbers not available internationally A-6 Compaq Customer Support Continued Country Code Telephone Number 2 3470 0700 2 523 3575 080 902 7777 +352 49 13 02 (12,5FLUX/min)
  • Page 132 11 356 4444 11 356 4444 11 483 3411 902 10 14 14 902 20 2400 91 634 88 11 200 27 00 00 8 730 01 50 (75 SK per call) 9 730 01 62 Compaq Customer Support A-7 Continued...
  • Page 133 (modem access only) Order Software Backup* Battery Pack Recycling* Venezuela General Information Technical Support NOTE: Indicates domestic numbers not available internationally A-8 Compaq Customer Support Continued Country Code Telephone Number 0844 844 111 01/01 801 42 22 01/01 801 42 23...

  • Page 134: Regulatory Notices

    EGULATORY Throughout these regulatory notices, Compaq products are referred to by their regulatory agency series numbers. Regulatory Agency Series Numbers Regulatory agencies worldwide use agency series numbers for product identification. Each approved product displays the assigned agency series number. To ensure continued safe and...

  • Page 135: Telecom Network Approvals

    Additional country approvals may be found on the Compaq Web site. To view these approvals, visit www.compaq.com and perform a site search for the words “modem telecom approvals.” If a selection is available for your product, you may view and print the approval marks or numbers.

  • Page 136: Canadian Notice

    (2) this device must accept any interference received, including interference that may cause undesired operation. For questions regarding this declaration, write Compaq Computer Corporation P. O. Box 692000, Mail Stop 510101 Houston TX 77269-2000 or call 281-514-3333 To identify your product, refer to the part, series, or model number found on the product.

  • Page 137: European Union Notice

    European Union Notice Telecommunications Terminal Equipment with the CE marking comply with Telecommunication Terminal Equipment and Satellite Earth Station Equipment (TTE & SES) Directive (98/13/EC), the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the European Community. Compliance with these directives implies conformity to the following European Norms or Regulations (in brackets are the equivalent international standards and regulations):...

  • Page 138: Japanese Notice

    Display Work Places in the Office Sector) when used in conjunction with docking bases, keyboards, and monitors that bear the “GS” approval mark. The Compaq portable computers in a stand-alone mode are not intended for continuous use in an office environment.

  • Page 139: Battery Notice

    Compaq spare part for this computer. In North America, dispose of nickel metal hydride or lithium ion batteries by taking advantage of the Compaq battery recycling program. You will be provided with a postage-paid battery pack mailer preaddressed to a reclamation facility where the metals are recycled.

  • Page 140: Laser Safety

    Laser Safety All Compaq systems equipped with laser products comply with appropriate safety standards, including IEC 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies for Class 1 laser products.

  • Page 141: Safety Precautions For Modems

    Output Power: Polarization: Numerical Aperture: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and sub-...
  • Page 142 This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. For the Compaq Customer Support Center and your nearest Compaq authorized reseller in North America, call 1-800-345-1518 or write: Compaq Customer Support Center P.O.

  • Page 143: Telephone Consumer Protection Act Of 1991

    Telephone Consumer Protection Act of 1991 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone facsimile machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business, or entity, or individual sending the message and the...

  • Page 144: New Zealand Modem Statements

    The Ringer Equivalence Number (REN) for this device is less than For the location of the authorized Canadian maintenance facility nearest you, call 1-800-263-5868 or contact: Compaq Canada, Inc. 45 Vogell Road Richmond Hill, Ontario L4B 3P6 New Zealand Modem Statements...
  • Page 145 This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing. There is no guarantee that Telecom lines will always continue to support pulse dialing. Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition.

  • Page 146: Macrovision Corporation Notice

    Macrovision Corporation Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation.

  • Page 147: Electrostatic Discharge

    appendix LECTROSTATIC A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. Before handling electrostatic-sensitive components, discharge static electricity by one of the methods described in this appendix. Preventing Electrostatic Discharge When Handling Drives To prevent electrostatic damage to drives, observe these precautions: Before handling a removable drive, discharge static electricity by touching the unpainted metal surface or lug nuts on the...

  • Page 148: Grounding Methods

    1 megohm 10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin. If you need more information about static electricity or NOTE: assistance with product installation, contact your Compaq authorized dealer, reseller, or service provider. C-2 Electrostatic Discharge...

  • Page 149: Specifications

    appendix PECIFICATIONS The following guidelines provide a safe operating environment for your computer. Height Width Depth Temperature Operating Nonoperating Relative Humidity (noncondensing) Operating Nonoperating Maximum Altitude (unpressurized) Operating Nonoperating Operating Voltage Operating Current Operating Frequency Range NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 Vrms.

  • Page 150: Index

    NDEX AC Adapter, 2-2 AC power connector, 2-2 accessing Internet, 1-6 accessing preinstalled Quick Reference Guide, 1-5 accuracy battery gauge, 4-4 adapter AC Adapter, 1-2 hard drive, 6-1 airflow vent, 2-3, 2-4 airport security, 12-2 Asset Management, 10-12 AT commands, 8-3 audio, 10-2 connections, 10-2 controlling volume, 10-5...
  • Page 151 Compaq Diagnostics for Windows when to use, 11-1 Compaq support, A-1 components, 2-1 audio, 10-3 composite TV-out connector, 2-3 computer opening, 1-3 serial number, A-1 computer care, 5-1, 12-1 Computer Setup accessing navigation instructions, 11-2 changing language, 11-2 tasks on Advanced menu, 11-5...
  • Page 152 EPP (Enhanced Parallel Port) parallel port mode, 11-5 ESD, 6-2, C-1 establishing DriveLock protection, 7-3 exiting Hibernation, 5-6 Suspend, 5-4 external microphone, 10-3 external monitor connector, 2-2 external power, 4-6 external speakers, 10-4 fan, 2-6 Fault Management, 10-13 floppy disk. See diskette Fn key, 3-6 front components, 2-1 grounding methods, C-2...
  • Page 153 internal speakers, 10-4 international travel, 12-3 Internet Explorer 4, 1-6 inventory information, 10-12 jacks RJ-11, 2-4 RJ-45, 2-4 Kensington cable lock, 7-10 keyboard removing, 9-2 replacing, 9-5 keyboard symbols, 7-8 keyboard/mouse connector, 2-2 keyboard/numeric keypad problems, 13-12 keypad embedded numeric, 3-6 label, 2-6 language, changing in Computer Setup, 11-2...
  • Page 154 online resources, 1-5 operating temperatures, 12-2, D-1 overhead projector, 2-3 parallel connector, 2-2 parallel port mode, 11-5 passwords, 3-5, 7-1, 7-6 changing, 7-4, 7-6, 7-8 deleting, 7-7, 7-8 keyboard symbols, 7-8 using, 7-5, 7-7 PC Card device drivers, 10-10 enabling/disabling slots, 10-10 inserting, 10-8 location, 2-4 problems, 13-16...
  • Page 155 2-5 power, 2-5 switching displays with hotkeys, 3-4 symbols used in guide, xi system IDs, 11-4 system information displaying in Compaq Diagnostics, 11-1 displaying in Computer Setup, 11-1, 11-2, 11-3 system ROM updates, 13-1 system-on light, 2-1 technical support, A-1...
  • Page 156 updating system ROM, 13-1 upgrading memory, 9-1 legacy support, 11-5 port, 2-2 problems, 13-20 user password, 7-2, 7-5 deleting, 7-5 VCR, 2-3 video card in docking base, 11-5 volume adjusting, 3-4 warning, 10-5 Web Agent, 10-12 Web site, 1-6 weight saver, MultiBay, 6-3 Windows 95, 1-6, 10-5, 10-8 Windows 98, 1-6, 5-2, 5-6, 10-6, 10-8 Windows NT 4.0, 1-6, 5-2, 5-6, 5-7,...

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