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TROUBLESHOOTING
PROBLEM
I can't light my pizza
oven
The pizza oven is
running too hot
The pizza oven is not
hot enough
The pizza stone looks
dirty
My pizza is burning
ZPO1BPC
POSSIBLE CAUSE
• You are using pellets that have
been affected by moisture.
• The chimney cap is removed.
• You have added too much fuel.
• You have preheated for too
long.
• You have not allowed for the full
preheat time.
• There are low ambient
temperatures.
• Excess food which has not yet
been burnt off.
• You have not rotated your pizza
in the cooking process.
24
PREVENTION/ SOLUTION
• Keep pellets stored in an airtight
container for best results.
• Review the lighting steps on
pages 16-18.
• Ensure that the firelighter is
placed at the front of the fuel
tray.
• You will know that the pizza
oven is too hot if your food is
cooking too quickly and
beginning to burn. If your pizza
oven is running too hot, reduce
your preheat time and add less
fuel.
• If your bases are burning and the
stone is too hot, rest a cast iron
dish on it for 30 seconds or so
to absorb some of the heat.
• This pizza oven is designed to
reach optimum temperatures in
18 minutes preheat time.
• Add an extra 10-15 minutes to
this preheating time when
accounting for low ambient
temperatures.
• Ensure that you are using dry
wood pellets and that you are
following the lighting
instructions on pages 16-18.
• The stone baking board in your
pizza oven may change colour
but this will not affect
performance.
• Excess food can be left to burn
off under the high temperatures
inside of the oven.
• Cleaning and care instructions
for the stone baking board can
be found on page 21.
• If you find that your pizza is
burning, rotate the pizza more
frequently and start rotating it
sooner after placing it inside the
oven.
• This pizza oven can cook at very
high temperatures and so it's
important to keep an eye on your
food while it does.
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