Epson WF-C878RDWF User Manual page 255

Solving Problems
Code Problem
405 An error occurred while saving the data to the
memory device.
411 A DNS error has occurred.
412 An authentication error has occurred.
413 A communication error has occurred.
421 A DNS error has occurred.
422 An authentication error has occurred.
423 A communication error has occurred.
425 There is not enough storage space available in the
forwarding destination folder.
428 The destination was wrong or the destination does
not exist.
>
The Printer Does Not Work as Expected
>
Error Code is Displayed on the Status Menu
Solution
❏ Reinsert the memory device.
❏ Use a different memory device on which you have
created a folder using the Create a folder to save
fax data function.
❏ Select Settings > General Settings > Network
Settings > Advanced > TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
Select Settings > General Settings > Network
Settings > Advanced > Email Server > Server
Settings, and then check the server settings.
❏ Select Settings > General Settings > Network
Settings > Advanced > Email Server > Server
Settings to check the email server settings. You
can check the cause of the error by running
connection check.
❏ The authentication method of the settings and
the email server may not match. When you select
Off as the authentication method, make sure the
authentication method of the email server is set
to None.
❏ Print a network connection report to check if the
printer is connected to the network.
❏ Select Settings > General Settings > Network
Settings > Advanced > TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
Select Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and
then check the settings of the folder selected in
Save/Forward Destination.
❏ Print a network connection report to check if the
printer is connected to the network.
❏ Select Settings > General Settings > Fax
Settings > Receive Settings > Save/Forward
Settings, and then check the settings of the
folder selected in Save/Forward Destination.
Increase the storage space in the forwarding
destination folder.
Select Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and
then check the settings of the folder selected in
Save/Forward Destination.
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