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User's Guide
❏ When printing on thick paper, the print head is close to the printing surface and the paper may be scuffed. In
this case, enable the reduce scuff setting. If you enable this setting, print quality may decline or printing may
slow down.
❏ Control panel
Select Settings > General Settings > Printer Settings from the home screen, and then enable Thick Paper.
❏ Windows
Click Extended Settings on the printer driver's Maintenance tab, and then select Thick Paper and
Envelopes.
❏ Mac OS
Select System Preferences from the
then select the printer. Click Options & Supplies > Options (or Driver). Select On as theThick paper and
envelopes setting.
❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
Related Information
"Loading Paper in the Paper Cassette" on page 24
&
"Loading Paper in the Rear Paper Feed" on page 27
&
"Cleaning the Paper Path for Ink Smears" on page 86
&
Paper is Smeared During Automatic 2-Sided Printing
When using the automatic 2-sided printing feature and printing high density data such as images and graphs, set
the print density to lower and the drying time to longer.
Related Information
"Printer Settings" on page 32
&
Printed Photos are Sticky
You may be printing on the wrong side of the photo paper. Make sure you are printing on the printable side.
When printing on the wrong side of the photo paper, you need to clean the paper path.
Related Information
"Cleaning the Paper Path for Ink Smears" on page 86
&
The Position, Size, or Margins of the Printout Are Incorrect
❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏ Select the appropriate paper size setting.
❏ Adjust the margin setting in the application so that it falls within the printable area.
Solving Problems
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
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