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User's Guide
Solving Problems
Checking the Printer Status
Checking Messages on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages
Printer Error
Turn on the printer again. See your
documentation for more details.
Paper out in XX.
Too many paper cassette units are installed. Turn
the power off and uninstall the extra units. See
your documentation for details.
Cannot print because XX is out of order. You can
print from another cassette.
You need to replace Ink Supply Unit.
Paper Setup Auto Display is set to Off. Some
features may not be available. For details, see
your documentation.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
To use cloud services, update the root certificate
from the Epson Web Config utility.
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Check that the printer driver is installed on the
computer and that the USB port settings for the
printer are correct.
Recovery Mode
Solving Problems
Solutions
❏ Remove any paper or protective material in the printer and the paper
cassette. If the error message is still displayed after turning the power
off and on again, contact Epson support.
❏ When the following error codes are displayed, check the paper for
the maximum number of sheets that can be loaded in each paper
source.
000181, 000184
Load paper, and then insert the paper cassette all the way.
You can install up to one optional paper cassette unit. For other optional
paper cassette units, uninstall them by following the reverse steps to
installation.
Turn the power off and on again, and then reinsert the paper cassette. If
the error message is still displayed, contact Epson support or an
authorised Epson service provider to request repairs.
To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the ink supply unit
when your printer indicates it is time to replace the ink supply unit.
Replace with a new Ink supply unit.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
Contact your printer administrator.
Contact your printer administrator.
Make sure the printer port is selected correctly in Property > Port from
the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a
network connection.
Contact your printer administrator.
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