Printer Resets Or Powers Off Frequently; Printer Does Not Print - Xerox VersaLink C400V User Manual

Printer Resets or Powers Off Frequently

Probable Causes
The power cord is not plugged into the
outlet correctly.
A system error occurred.
The printer is connected to an uninterruptible
power supply.
The printer is connected to a power strip
shared with other high-power devices.
The Auto Power Off feature is enabled to
save power.

Printer Does Not Print

Probable Causes
The printer is in Power Saver mode.
The printer has an error.
The printer is out of paper.
The incorrect paper is loaded for the
print job.
The paper settings for the print job do not
match any paper loaded in the paper trays at
the printer.
A toner cartridge is empty.
No control panel indicators are lit.
The printer is busy.
The printer cable is disconnected.
Solutions
Power off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then power on the printer.
Power off the printer, then power on again. Print the Error History
Report. For details, refer to
167. If the error persists, contact your Xerox representative.
Power off the printer, then connect the power cord to a
suitable outlet.
Plug the printer directly into the outlet or into a power strip that is
not shared with other devices.
Increase the Auto Power Off timer setting or disable the Auto
Power Off feature. For details, refer to the System Administrator
Guide at www.xerox.com/office/VLC400docs.
Solutions
On the control panel, press the Power/Wake button.
If the Status LED is blinking amber, follow the instructions on the
control panel to clear the error. If the error persists, contact your
Xerox representative.
Load paper into the tray.
Load the correct paper in the appropriate tray. On the printer
control panel, specify the correct paper size, type and color.
From the print driver, select a paper tray containing the
correct paper.
Replace the empty toner cartridge.
Power off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then power on the printer.
If the error persists, contact your Xerox representative.
• If the Status LED is flashing blue, a previous print job could be
the problem.
a.
At your computer, use the printer properties to delete all
print jobs in the print queue.
b.
At the control panel, touch Jobs, then delete all pending
print jobs.
• Load the paper in the tray.
• If the Status LED does not flash once after you send a print job,
check the connection between the printer and the computer.
Power off the printer, then power on.
If the Status LED does not flash once after you send a print job,
check the connection between the printer and the computer.
Xerox
Troubleshooting
Printing the Error History Report
VersaLink C400 Color Printer
® ®
User Guide
on page
141