Xerox VersaLink C400V User Manual page 162

Troubleshooting
Symptom
Only one color is faded.
Color around the edge of
printing is incorrect.
Stray black dots or white areas
(dropouts).
• Vertical black or color streaks
or multiple colored streaks or
lines.
• Streaks in only one color.
162 Xerox VersaLink
®
User Guide
Probable Causes
The bias transfer voltage is not
properly adjusted for the
paper type.
The settings in the application
or print driver are incorrect.
The paper is damp.
The high-voltage supply
is defective.
Toner cartridge is empty
or damaged.
The color registration
is incorrect.
The paper is outside the
recommended specification
range.
There is debris on the rollers.
The toner cartridges are not
Xerox toner cartridges.
®
The toner cartridges are not
Xerox toner cartridges.
®
Debris in the printer is dragging
against the toner before it
is fused.
C400 Color Printer
®
Solutions
Verify that the paper types set in the control
panel and the print driver match the paper
loaded in the tray.
Print the Demonstration Print from the
Information Pages menu. For details, refer to
Information Pages on page 28. If the Demo
Print looks correct, the printer is printing
properly. Verify that the application and the
print driver selections are correct for your
print job.
Replace the paper.
For assistance, go to the Xerox
website at
www.xerox.com/office/VLC400support.
Check the condition of the toner cartridge and
replace it if necessary.
Adjust the color registration. For details, see
details, refer to Color Registration
page 129.
Replace the paper with a recommended size
and type, and confirm that your control panel
and print driver settings are correct. For
details, refer to Supported Paper
Wipe the feed rollers with a clean damp cloth
to remove debris from the rollers.
Note: Do not touch the transfer roller or the
exposed end of the transfer belt. Fingerprints
can cause print-quality issues.
Ensure that the toner cartridges meet
specifications and replace them if necessary.
For details, refer to Consumables
page 132.
Ensure that the toner cartridges meet
specifications and replace them if necessary.
For details, refer to Consumables
page 132.
Remove any debris or paper scraps from the
paper path under the rear cover.
® Support
on
on page 98.
on
on