Troubleshooting; Resolving Problems - Bosch NDE-8502-R Installation Manual

FLEXIDOME IP starlight 8000i
9

Troubleshooting

9.1

Resolving problems

The following table is intended to help identify the causes of malfunctions and correct them
where possible.
Malfunction
Unit does not operate.
PTRZ does not work.
PTRZ does not work
correctly.
No connection
established, no image
transmission.
Bosch Security Systems B.V.
Possible causes
Power failure.
Faulty cable connections.
Cabling between camera base
and camera module doesn't
allow proper closing.
Cables are not correctly
connected.
Motors have been used for long
and have overheated.
Camera parts are out of place
or broken due to transportation.
Camera has lost calibration
during transportation.
Incorrect unit configuration.
Faulty installation.
Wrong IP address.
Faulty data transmission within
the LAN.
Installation manual
Troubleshooting | en
Solution
Make sure that the power
supply is working properly.
Do a check of all cables, plugs,
contacts, and connections.
Re-install camera and make sure
that housing closes smoothly.
Separate camera module from
camera base and make sure
that all cables are properly
connected.
Pause any lens movement until
motors have cooled down.
Please contact your supplier or
system integrator, or go directly
to Bosch Security Systems
customer service.
Reset the PTR in the user
interface to reset the pan, tilt
and roll motors.
Reset the lens in the user
interface to reset the focus and
zoom of the lens.
If that does not work, please
contact your supplier or system
integrator, or go directly to
Bosch Security Systems
customer service.
Check all configuration
parameters (reset to factory
default if necessary).
Check all cables, plugs,
contacts and connections.
Check the IP addresses (ping).
Check the data transmission
with ping.
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