Htek uc842 User Manual
  1. Manuals
  2. Brands
  3. Htek Manuals
  4. IP Phone
  5. uc842
  6. User manual

Htek uc842 User Manual

Hide thumbs Also See for uc842:
Table of Contents

Advertisement

Quick Links

Notices Information

Copyright

Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at
any time. And all the illustrations and instructions in this paper are subject to the copyright
protection of legal law. No parts of this document may be used or reproduced, transmitted by the
third parties for any purposes without the express written permission of Nanjing Hanlong
Technology Co., LTD.
When this document is made available on
its right to download and print copies of this content only for private use as a user manual. No
parts shall have the right to alter, modify or use as commercial means without the express written
permission of Nanjing Hanlong Technology Co., LTD.

Safety cautions

To use the Phone follow the instructions in this manual.
To use the power adapter that delivered with the phone. Other power adapters may damage
the phone.
The phone is only for indoor use. And also avoid in high humidity, water and some other
liquids.
Do not use the phone during thunderstorms.
CE
FCC

WEEE Warning

To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.
Notices Information
www.h-tek.com
, hanlong Technology Co., LTD. gives
1

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the uc842 and is the answer not in the manual?

Questions and answers

Related Manuals for Htek uc842

Summary of Contents for Htek uc842

  • Page 1: Notices Information

    Notices Information Notices Information Copyright Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved. Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law.

  • Page 2: Cleaning

    Notices Information Cleaning To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

  • Page 3: Table Of Contents

    Table of Content Table of Content Notices Information ........................1 Copyright ..........................1 Safety cautions .......................... 1 WEEE Warning ......................... 1 Cleaning ............................ 2 Table of Content ..........................3 Getting Started ..........................7 Packing List ..........................7 Phone Installation ........................9 1.
  • Page 4 Table of Content Wallpaper ..........................53 Screen Saver ..........................54 LED Status Setting ........................57 Backlight ..........................57 Contact Management ......................58 Local Directory ........................58 Remote Phonebook ......................... 63 Call History ..........................64 LDAP Phonebook ........................67 Broadsoft Phonebook ......................70 Call log ............................
  • Page 5 Table of Content Speed Dial ..........................104 BLF ............................105 BLF List ..........................106 Voice Message ........................108 Direct Pickup ........................109 Group Pickup ........................110 Call Park ..........................111 Intercom ..........................112 DTMF ........................... 114 Prefix ............................. 115 Local Group .......................... 116 XML Group ...........................
  • Page 6 Table of Content Troubleshooting .......................... 145 Why is the phone LCD screen blank? ................... 145 Why does the phone display "Network Unavailable"? ............145 Why can’t I get a dial tone? ....................145 Where to set the tone? ......................146 How to download XML Configuration? ................

  • Page 7: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3. Handset...
  • Page 8 Getting Started 4. Headset cord 5. Power adapter 6. Ethernet cable...

  • Page 9: Phone Installation

    Getting Started 7. Quick installation reference Phone Installation 1. Attach the Foot stand...

  • Page 10: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset...

  • Page 11: Connect The Network And Power

    Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"...
  • Page 12 Getting Started And then show “Initializing “during the initialization. The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show “Check firmware, please waitg…“ after initialization. Then IP Phone will show Reboot information: By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g.

  • Page 13: Status

    Getting Started Status You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information(e.g., Model, IP, MAC, Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g., register status of accounts) To view the phone status via phone interface: 1.

  • Page 14: Registration

    Getting Started To view the phone status via Web interface: Login webpage( For How to login, please refer to Login) View the information of Version, Account and Network. Registration To register via phone interface:...
  • Page 15 Getting Started Press Menu SettingAdvanced settings(default password:admin)Accounts Select the desired account Select Enable for Account active Filled the SIP Server Filled the Failover SIP server if need (Optional) Filled the Outbound Proxy (Optional) Filled the SIP User ID, Authenticate ID Filled the password, Name (shown on LCD) and Ringtone.
  • Page 16 Getting Started 2. Select the desired Account 3. Select Yes for Account Active 4. Filled the Primary SIP SERVER and other account information 5. Click to save the configuration. Note: 1. All fields with must be filled. If changed, it requires a phone restart. 2.

  • Page 17: Idle Screen

    Getting Familiar with Your Phone Idle Screen Name Description It shows the phone’s time & date. For Date&time setting, see 1. Date&Time Time&Date 2. Notice It shows the phone features status, More see Icon Preview This area shows the four line key labels. Line keys are also can be 3.

  • Page 18: Hardware Components Preview

    Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 3 accounts Line keys 1.
  • Page 19 Getting Familiar with Your Phone Down arrow key: To move down of the selection shows on the screen. 1. To return to idle screen. 2. To cancel the information or call on the screen. 1. To mute the voice during the call (green light). Mute key 2.

  • Page 20: Icon Preview

    Getting Familiar with Your Phone Light Drown: Unregistered 23. Hot desking 24. ACD 25. Zero Touch 26. Multicast paging Speaker Press this button to place a call in hands-free mode. To dial the previous dialed number. Redial To act as send key. To decrease the volume.
  • Page 21 Getting Familiar with Your Phone Line (Unregistered) Line(Ringing) Speed Dial BLF(Ringing) BLF(Talking) Speakerphone mode Handset mode Headset mode Voice messages...
  • Page 22 Getting Familiar with Your Phone Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked Pick up...
  • Page 23 Getting Familiar with Your Phone Call Park Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Line on Hold Redial...
  • Page 24 Getting Familiar with Your Phone Call Return Record...

  • Page 25: Led Instruction

    Getting Familiar with Your Phone Recording Group Listening Shared Line Other Functions LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED LED Status...

  • Page 26: Blf Or Blf List Key Led :( Line Key Set As Blf)

    Getting Familiar with Your Phone BLF or BLF List Key LED : ( Line Key set as BLF) LED Status Description Steady Green Idle status for the monitored line Steady Red The monitored line is calling or during a call Blinked red The monitored line is ringing.

  • Page 27: Other Key Led

    Getting Familiar with Your Phone a member of the SCA group in active Stay green status when there is an incoming call designated for the SCA group Other member of the SCA group’s led status Stay red when a member of the SCA group in active status Other Key Led Description...
  • Page 28 Getting Familiar with Your Phone 3. Fast access to the new missed or Forward calls, New Voicemail or Text Message. 4. Get all other parties information during a conference.

  • Page 29: User Interface

    Getting Familiar with Your Phone User Interface There are two ways to customize specific configurations on your IP phone:  The user interface on the IP phone  The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.

  • Page 30: Line Key Function Overview

    Getting Familiar with Your Phone Ring tone Account Network Advanced Settings Factory Reset Auto provision All Contacts Local Contacts Remote Contacts Directory Broadsoft Contacts Blacklist Contacts AP Contacts Local History History Network CallLog Message Voice Mail set and View. Text Message view and set. Display Mode Wallpaper Display...
  • Page 31 Getting Familiar with Your Phone Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft group Conference Forward Transfer Hold Group Listening Redial Call Return...

  • Page 32: Basic Features Configuration

    Basic Features Configuration Record URL Record Paging Shared Line Public Hold Private Hold Hot Desking Zero Touch Multicast Paging Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… Web Login Get the IP address: Press Menu →Status →Information.

  • Page 33: Administrator Password

    Basic Features Configuration Input the IP Address in the web browser. Input the user name (default is admin), password (default is admin). Login successfully. Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”.
  • Page 34 Basic Features Configuration To change to password via Phone Interface 1. Press Menu → setting → Advanced settings → password (default admin) → Phone Setting → Set Password 2. Enter the current PWD (password), new password and confirm the new password. 3.

  • Page 35: Basic Network Setting

    Basic Network Setting Htek IP Phone support three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
  • Page 36 Basic Features Configuration 3. Click Save and restart the phone. Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port.
  • Page 37 Basic Features Configuration 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort DHCP mode. 2. Click Save and restart the phone. To configure Network via web interface: 1. Click NetworkBasic 2. Select the desired Type: DHCP, Static or PPPoE 3. Filled the necessary information. 4.

  • Page 38: Pc Port

    Basic Features Configuration PC Port Three modes for PC port: bridge, connect to Expansion Module and router. To configure PC Bridge via Phone interface: Press MenuSettingAdvanced Settings (password: admin) NetworkPC Port Bridge mode. Click Save Back to Idle interface and Click the OK button, then the phone will reboot. To configure PC router via Phone interface: 1.
  • Page 39 Basic Features Configuration 3. Click and the phone will reboot automatically To configure Router via web interface: 1. Click NetworkBasic 2. Select As Router 3. Fill the IP address and other necessary information. 4. Click and the phone will reboot automatically To configure PC Connect to Expansion Module via web interface: Click NetworkBasic Select As Connect to Expansion Module...

  • Page 40: Display Mode

    Basic Features Configuration Display Mode This phone support two Display mode: Text and Icon. Icon Mode: all Items are shown same as the main with Icon. Text Mode: Only the 8 main items are shown as Icon, and others all text description. To Configure Display mode via phone interface: 1.

  • Page 41: Language

    Basic Features Configuration 3. Click to save the configuration. Language The default Phone interface language is English. To change the language via Phone interface Press Menu → Setting → Basic Settings → Language. Press or Save soft key to save the configuration.

  • Page 42: How To Connect To The Uc40

    Basic Features Configuration To change the language via Web Interface 1. Setting → Preference →Web Language 2. Select the necessary one. 3. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone.
  • Page 43 Basic Features Configuration After save set the Phone will reboot. Change the IP Phone to “Connect to Expansion Module.” Through web UI. 1. To press Menu → Setting → Advanced setting → Network → PC Port 2. Press to select the Connect to Module. 3.

  • Page 44: Time And Date

    Basic Features Configuration Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
  • Page 45 Basic Features Configuration To configure the time and Date by SNTP setting via phone interface 5. To press Menu → Setting → Basic setting → Time & Date → SNTP Settings 6. Press , or to change the Time zone. 7.
  • Page 46 Basic Features Configuration To configure the Time & Date Format via phone interface 1. To press Menu → Setting → Basic setting → Time & Date Format 2. Press or press to change between 12 Hour or 24 Hour. 3. Press or press to change among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
  • Page 47 Basic Features Configuration To configure the NTP Server by web interface 1. Login Login name: admin, password: admin(default) 2. Setting → Date &Time→NTP Server 3. Fill the value in the blank. To change the Time Zone and Date Display Format via web interface Setting →...

  • Page 48: Ring Tone

    Basic Features Configuration Press to save the configuration. Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1.
  • Page 49 Basic Features Configuration To adjust the Ring Tone Type via Web Interface Setting → Preference → Ring Tone Select the wanted one Click to save the configuration. To configure Distinctive Ring Tone via Phone Interface 1. Press Directory 2. Select the target contact 3.
  • Page 50 Basic Features Configuration 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. To configure Distinctive Ring Tone via Web Interface 1. Directory → Directory → Contact 2. Choose the Ring Tone you want to use. →...

  • Page 51: Volume

    Basic Features Configuration Click Ring tone for more information. Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume via phone interface:...
  • Page 52 Basic Features Configuration 1. Option 1: To press on the idle page 2. Option 2: To press during the call is ringing. To adjust the handset volume via phone interface: To press during a call in handset mode. To adjust the headset volume via phone interface: To press during a call in headset mode.

  • Page 53: Wallpaper

    Basic Features Configuration Wallpaper To change the preferred one picture for you by the following steps: To change the wallpaper via phone interface: 1. To press Menu → Display → wallpaper 2. Press or press Switch soft key to display the different pictures. 3.

  • Page 54: Screen Saver

    Basic Features Configuration 2. Select the desired wallpaper picture to upload. 3. Click to save the setting. To delete the wallpaper via web interface: 1. Click SettingPreference 2. Select the desired wallpaper to delete. 3. Click to save the setting. Note: System wallpaper(Wallpaper1-Wallpaper6) can not be deleted!!! Screen Saver...
  • Page 55 Basic Features Configuration minute. 3. Enter the Screensaver Type to choose one of the type: Backlight off, Time & Logo and Photo 4. Press or Save soft key to save the selected configuration. To disable screen saver via Phone interface 1.
  • Page 56 Basic Features Configuration Choose the picture wanted to use as screen saver Click to save the upload picture To delete upload screen saver phone via Web interface: 1. Setting → Preference 2. Select the photo that to delete. 3. Click Delete to delete the photo. Note: System Screen Photo(ScreenSaver1-ScreenSaver3) can not be deleted!!! To custom text logo via web interface:...

  • Page 57: Led Status Setting

    Basic Features Configuration 1. Click Setting → Preference 2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial Note: 1. The upload Photo size should be less than 2M bytes, name length should be less than 48, and the File name should be letters, numbers or underline '_' and photo number should be less than 9.

  • Page 58: Contact Management

    Basic Features Configuration Contact Management This section provides the operating instructions for managing contacts. The topics include:  Local Directory  Blacklist  Remote Phonebook  Call History  LDAP  BroadSoft Phonebook  CallLog  Search Contact Local Directory In the directory, you can add or delete your friends, business partner or anyone others’...
  • Page 59 Basic Features Configuration 4. Press save soft key or to add the contacts successfully. To add contacts from history via phone interface: 1. Press History soft key or press Menu → History → Local history 2. Press to select the targeted one. (Press switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).
  • Page 60 Basic Features Configuration 1. Click DirectoryDirectory 2. Enter the name, number and some other information. 3. Press and then press button. B: To add contacts into blacklist To add blacklist from Directory via phone interface: 1. Press Menu → Directory → Local Contacts/Remote Contacts/Broadsoft ContactsAP Contacts 2.
  • Page 61 Basic Features Configuration 2. Press to select the targeted one. 3. Press Option soft key → Add to Blacklist 4. Edit the necessary information as Name, Phone number… 5. Press save soft key or to add successfully. Upload Contacts photo via web interface: Click Directory and select the desired contact.
  • Page 62 Basic Features Configuration When you place a call from the contact, the phone idle screen will show the contact photo. Note: The format of the photo supported is jpg or bmp, and the size shoud be less than 128 *128 To import or export the contact list You can manage your phone’s local directory via phone or web user interface.

  • Page 63: Remote Phonebook

    Basic Features Configuration To import an XML file of contact list via web interface: Click on Directory Click Browse to select a contact list file (file format must be .xml) from your local system. Click Import XML to import the contact list. To export an XML file of contact list via web interface: Click on Directory Click Export XML to import the contact list.

  • Page 64: Call History

    Basic Features Configuration 2. Fill the path of the remote file in the Phone Book URL field. For example, http://192.168.0.240/Phonebook/Phonebook.xml 3. Fill the Name and then click to save the configuration. To check the contacts via phone interface: Press DirectoryLeft ButtonLeft Button, and then you can see the item you set, press enter you will find the detail.
  • Page 65 Basic Features Configuration To check the call history via phone interface: Press the History soft key. The LCD screen displays All Calls list. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. Press to select the desired entry.
  • Page 66 Basic Features Configuration 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press UP or DOWN key to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list via phone interface: 1.

  • Page 67: Ldap Phonebook

    Basic Features Configuration To Dial a call from Call History via web interface: Click DirectoryCall History Select the desired history item, and click Tel Number. Then the call is dialed on phone. To Dial a call from Call History via phone interface: 1.
  • Page 68 Basic Features Configuration This This parameter specifies the number attributes for LDAP searching. 4. Filled Server Address: Fill the domain name or IP address of the LDAP Server. For example: 192.168.0.124 5. Port(the port of the LDAP Serve) Base, User Name, Password 6.
  • Page 69 Basic Features Configuration To Configure LDAP Key via phone interface: 1. Press MenuFeatureFunction KeysLine Keys as Function KeysMemory Key 1 2. Select LDAP in the Type field 3. Press save or OK key to save the configuration. When press the LDAP Key the LCD will display as following: For More detail, please refer to LDAP Notes www.h-tek.com...

  • Page 70: Broadsoft Phonebook

    Basic Features Configuration Broadsoft Phonebook You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts.

  • Page 71: Search Contact

    Basic Features Configuration To Configure Call log via web interface: 1. To click DirectoryCall log 2. Select the desired Call log Item 3. Enter the Display name 4. Enter the Server, port, User and password 5. Click to save the configuration. Search Contact: You can search contact in all contacts, local contacts, remote contacts and LDAP contact.
  • Page 72 Basic Features Configuration Note: If you don’t click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds To search contact in Local contacts: 1. Click the Directory softkey on Idle interface. 2. Click the button and select the Local contacts list.

  • Page 73: Other Features Settings

    Other features settings 3. Select the desired the remote contact and click Enter softkey. 4. Click the Search softkey, you can enter the desired part of name or part of number. 5. Click Ok softkey, then with the search content to match the contact will be displayed on the LCD.

  • Page 74: Emergency Call

    Other features settings Filled the value in dial plan field. Click SaveSet to save the configuration. Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan www.h-tek.com Emergency Call Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required.

  • Page 75: Led Status Setting

    Other features settings Click SettingFeaturesPhone Lock Enter the emergency services number in the Emergency field Click SaveSet to save the configuration. LED Status Setting The LED Status setting mainly defines the power indicator LED. To configure LED Status via web interface: 1.

  • Page 76: Action Url

    Other features settings Action URL To configure action url via web interface: 1. Click SettingAction URL 2. Filled the needed value in the necessary blank. 3. Click to save the setting. Click Action URL for more how to use, or check on www.h-tek.com...

  • Page 77: Softkey Layout

    Other features settings Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via web interface: Click SettingSoft key Layout Select Enable for Custom Soft key Select call States.

  • Page 78: Programmable Key

    Other features settings 1. When there more than 5 items in the Enable field, the last soft key will display More, and last two item will show in the next page soft key, you can check by press more. Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.

  • Page 79: Ext Key

    Basic Call Features Ext Key It only works when there is expansion module connected with the phone. For Ext Key configuration, please refer to: UC40 User manual. Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1.
  • Page 80 Basic Call Features Placing a call by hands-free speakerphone 1. Press the , or press the Line key, then you can hear the dial tone. 2. Press the number. 3. Press , or press the Send soft key, then the call is sending. To place a call by call history or Directory 1.

  • Page 81: End A Call

    Basic Call Features 1. Press a line key and dial one phone number, then make a call. 2. Press the corresponding line key 3. Dial another phone number, 4. Press the Send soft key, or , then make the second call. End a Call Here shows to end a call during three mode: To end a call by Handset...

  • Page 82: Incoming Call Show Mode

    Basic Call Features To receive a call by headset Press and now the conversation is built. To receive a call by hands-free speaker 1. Option 1: Press directly. 2. Option 2: Press Answer soft key. 3. Option 3: Press the Line key (flashes red). Moreover, some other action can be done by soft key when the call is coming.

  • Page 83: Auto Answer

    Basic Call Features 2. Select the desire mode for the incoming call show mode 3. Click to save the setting. Auto Answer Enable auto answer feature, you will answer all incoming call automatically. To enable Auto Answer via Webpage 1. To Click Account → Advanced 2.

  • Page 84: Call Hold

    Basic Call Features Call Hold When use hold feature, the Hold icon will show on the display. To make a call on hold during three modes: To hold a call under handset mode: 1. Press Hold soft key or to hold the current call. 2.
  • Page 85 Basic Call Features Blind Transfer When you use this feature, you can transfer 1. Press or Transfer soft key during the conversation, the call is on hold now. 2. Enter the number that transfers to. 3. Press , and now the blind transfer completed. Attended Transfer When you use this feature, you can 1.
  • Page 86 Basic Call Features 1. Press or transfer soft key during the conversation, the call is on hold now. 2. Enter the number transfer to, and then press , then you can here the ring tone. 3. Press or the Tran soft key, and now the Semi-attended transfer completed. BLF Transfer 1.

  • Page 87: Call Conference

    Basic Call Features 3. Select the desired Line and select Transfer in the Type. 4. Enter the phone number in the Value field. NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function.
  • Page 88 Basic Call Features 2. A press line 2 key, the call is placed on hold. 3. A enter the number of C and then press send soft key or 4. C answering the call. 5. A press or the conference soft key, then A, B and C are now in a conference.(and now this is 3-way conference) 6.

  • Page 89: Call Forward

    Basic Call Features Note: 1. If C does not answer the call, A can back to continue the conversation with B; 2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues.
  • Page 90 Basic Call Features 4. Press or Save soft key to save the configuration. To configure busy forward With this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press Menu →Features → Call forward →Busy forward. 2.
  • Page 91 Basic Call Features No Answer Forward: Incoming calls are forwarded if not answered after some time. 1. Press Menu →Features → Call forward →No answer forward. 2. Press or press to select the enable choice 3. Enter the forward to number and on code (optional), off code (optional). 4.
  • Page 92 Basic Call Features 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Number 4. (Optional) fill the on/off code 5. Click to save the configuration To cancel the forward feature via Phone Interface 1. Option 1: To press the key to disable the forward feature.

  • Page 93: Call Return

    Basic Call Features 3. Click to save the configuration To configure dynamic forward Forward an incoming call during the ringing. 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number. 3. Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.

  • Page 94: Call Waiting Tone

    Basic Call Features 4. Press or press key to select the Call Return. 5. Press or Save soft key to save the configuration To configure the Call Return via Web interface 1. Click Function keys → Line key. 2. Select the desired Line key and select Call Return in the Type. 3.

  • Page 95: Hide Caller Id

    Basic Call Features 2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. To configure anonymous call 1.

  • Page 96: Reject Anonymous

    Basic Call Features To cancel anonymous call feature 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call...

  • Page 97: Call Mute

    Basic Call Features To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Rejection filed. 3. Press or Save soft key to save the configuration. Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice.

  • Page 98: Dnd

    Basic Call Features To mute the call during a call (including a conference call) 1. Press the mute key , then the mute key glows green, and the LCD display 2. To disable the mute function, press again. When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.

  • Page 99: No Key Entry Timeout

    Basic Call Features 2. Press or press key to select the enable choice. 3. Press or Save soft key to save the configuration To cancel # Key as Send 1. Press Menu →Features → Key as Send 2. Press or press key to select the disable choice.

  • Page 100: Dail-Now Timeout

    Basic Call Features 3. Click the button to save the configuration. Dail-Now Timeout Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number. To configure Dial-Now Timeout via web interface: Click Webpage Setting →...
  • Page 101 Basic Call Features 3. Press Save or OK key to save the configuration. To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change to choose Off. 3. Press Save or OK key to save the configuration. To enable Keypad Lock via Webpage 1.

  • Page 102: Hot Line

    Basic Call Features 2. To choose Disable for the Phone Lock. 3. To click to save the configuration. Hot Line To configure Hot Line 1. Press Menu →Features → Hot Line 2. Enter the Number and delay time (as present, we support off hook auto dial). 3.

  • Page 103: Function Key Features Settings

    Function Key Features Settings Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled. Function Key Features Settings Line It works same as Line keys. To configure Line Feature via Web Interface 1. Click Function keys → Line Key. 2.

  • Page 104: Speed Dial

    Function Key Features Settings Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2.

  • Page 105: Blf

    Function Key Features Settings You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free. 1. When the monitored line is idle, the light is steady green. 2. When the monitored line is ringing, the light is blinking red, press the BLF key to pick the phone up directly.

  • Page 106: Blf List

    Function Key Features Settings 2. Select the desired Line key and select BLF in the Type. 3. Enter the monitored phone number in the Value field. 4. Select the Account ID 5. Filled the Pickup code. 6. Click the to save the configuration and then restart. Note：...
  • Page 107 Function Key Features Settings 2. Click Advanced and then fill the Eventlist BLF URL. 3. To configure BLF List Keys 3.1 ClickFunction KeysLine Key 3.2 Select the BLF List in the Type Field. 3.3. Select Account...

  • Page 108: Voice Message

    Function Key Features Settings 3.4 Click Saveset to save the configuration and then restart the Phone. For more information, please check BLF list Note www.h-tek.com Voice Message This phone supports Voicemail, and when there is message, the message will will light green.

  • Page 109: Direct Pickup

    Function Key Features Settings 3. Enter the desired voicemail feature codes in the Value field. 4. Filled the Label displayed on LCD. 5. Select the Account. 6. Click the to save the configuration. To configure a Voice mail key by phone interface: Press Menu →Features →Function Keys→Line keys as Function Keys →...

  • Page 110: Group Pickup

    Function Key Features Settings 3. Enter the value. 4. Press or Save soft key to save the configuration Then the selected Line key will work as Direct Pickup. To configure Direct Pickup feature via Web Interface 1. Click Function keys → Line key. 2.

  • Page 111: Call Park

    Function Key Features Settings 3. Press or press key to select the Group Pickup in the type field. 4. Enter pickup code and followed the desired group number 5. Press or Save soft key to save the configuration To configure the Group Pick up via Web interface 1.

  • Page 112: Intercom

    Function Key Features Settings 4. Press or press Switch soft key to select the Call Park. 5. Press or Save soft key to save the configuration To configure the Call Park via Web interface 1. Click Function key → Line key. 2.
  • Page 113 Function Key Features Settings 4. Press or Save soft key to save the configuration Then the selected Line or Memory key will work as intercom. To configure Intercom feature via Web Interface 1. Click Function keys → Line key. 2. Select the wanted Line key. 3.

  • Page 114: Dtmf

    Function Key Features Settings Note： This feature is not available on all servers. For more information, contact your system administrator. DTMF When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation. To use this feature, you should sure that the DTMF Tone is on.

  • Page 115: Prefix

    Function Key Features Settings 2. Select the desired Line key and select DTMF in the Type. 3. Fill the value with the Desired DTMF number. 4. Click the to save the configuration. Prefix If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface.

  • Page 116: Local Group

    Function Key Features Settings 3. Fill the value. 4. Click the to save the configuration. Then when you press this key, the set value is input directly. Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly. To configure the Local group via Phone Interface 1.

  • Page 117: Xml Group

    Function Key Features Settings 3. Click the to save the configuration. Then you can press the local group key to access the pre-defined contact group in the local directory quickly. XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone Interface 1.

  • Page 118: Ldap

    Function Key Features Settings LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3.

  • Page 119: Xml Browser

    Function Key Features Settings XML Browser You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. To configure the XML Browser via Phone Interface 1.

  • Page 120: Broadsoft Group

    2. Select the desired Key and select Broadsoft group in the Type. 3. Click the button to save the configuration. Conference The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as...

  • Page 121: Forward

    Function Key Features Settings To configure the Conference via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3. Press or press key to select the Conference in the type field. 4.

  • Page 122: Transfer

    Function Key Features Settings 5. Press or Save soft key to save the configuration To configure Forward via Web Interface Click Function keys →Line Key. Select the desired Key and select Forward in the Type. Enter the Value with the number you want to forward Click the button to save the configuration.

  • Page 123: Hold

    Function Key Features Settings 4. Click the button to save the configuration. Hold The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation. To configure the Hold via Phone Interface Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) Select the wanted Line key.

  • Page 124: Dnd

    Function Key Features Settings example) 2. Select the wanted Line key. 3. Press or press key to select the group listening in the type field. 4. Press or Save soft key to save the configuration To configure Group listening via Web Interface 1.

  • Page 125: Redial

    Function Key Features Settings 2. Select the desired Key and select DND in the Type. 3. Click the button to save the configuration. To enable DND feature Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD. To disable DND feature Press the DND soft key again, and then there is no DND icon on the LCD.

  • Page 126: Set Sms Line Key

    Function Key Features Settings 4. Input the content of SMS, and click Send. To send SMS via phone interface: 1. Click MenuMessageText MessageSet SMS 2. Enter the contents in the white field. 3. Press the save button 4. Select the account (from which account the SMS sent) 5.

  • Page 127: Record

    Function Key Features Settings To configure SMS via Web Interface 1. Click Function keys →Line Key. 2. Select the desired Key and select SMS in the Type. 3. Click the to save the configuration. Record With record feature, you can record calls by pressing a record key on the phone. To configure the record via phone interface 1.

  • Page 128: Url Record

    Function Key Features Settings 2. Select the desired Line or Memory key and select Record in the Type. 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not. URL Record The phone sends HTTP URL request to trigger a recording.

  • Page 129: Paging

    Shared Line Htek IP Phone supports shared call appearance by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered.
  • Page 130 Function Key Features Settings exception of when multiple call appearances are enabled on the server side). In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button.

  • Page 131: Public Hold

    Function Key Features Settings Select the desired Line or Memory key and select Line in the Type. Enter the Value. Enter the Label. Select the Account ID Click the button to save the configuration and then restart. Note： This feature is not available on all servers. For more information, contact your system administrator.

  • Page 132: Private Hold

    Function Key Features Settings Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.

  • Page 133: Share Line

    Function Key Features Settings Share line Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time.

  • Page 134: Hot Desking

    Function Key Features Settings administrator. Hot Desking Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources.

  • Page 135: Acd

    The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance.

  • Page 136: Zero Touch

    Function Key Features Settings Press or Save soft key to save the configuration To configure the ACD via web interface: Click Function keys →Line Key. Select the desired Key and select ACD in the Type. Enter the label in the label field. Select the desired account from the pull-down list of Account field.

  • Page 137: Multicast Paging

    Function Key Features Settings Click the button to save the configuration. To use the zero touch feature on the user interface: Press the zero touch key when the IP Phone is idle. The IP Phone will enter the WAN Port interface, you can change the WAN Type by pressing the Navigation keys.

  • Page 138: Receiving Rtp Stream

    Function Key Features Settings To configure a multicast paging key via web interface Function keys->line key： Select the desired Key and select multicast paging in the Type. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
  • Page 139 Function Key Features Settings To configure multicast codec key via web interface Click Directory ->Multicast Paging： Select the desired codec from the pull-down list of Multicast Codec Click the button to save the configuration. To configure multicast listening addresses via web interface: Click Directory->Multicast paging。...

  • Page 140: Upgrade

    Upgrade Upgrade Factory Reset To set Factory Reset by phone interface 1. Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset 2. Press OK soft key in the warning page. To set Factory Reset via web interface Click Management →...

  • Page 141: System Log

    Upgrade System Log To download system log via web interface: 1. Click ManagementConfiguration 2. Click of the system Log 3. Then you’ll get a txt file: syslog.txt.

  • Page 142: Upgrade

    Upgrade Upgrade To upgrade via HTTP, the “Management”->“auto provision” ->” Firmware Upgrade”-> “Upgrade Mode” field needs to be set to HTTP, respectively. “Firmware Server Path” needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
  • Page 143 Upgrade NOTES:  Hanlong recommends end-user use the Hanlong HTTP server. For large companies, we recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.  Once a “Firmware Server Path” is set, user needs to update the settings and restart the IP Phone.

  • Page 144: Configuration File

    Upgrade Configuration File To download configuration file: 1. Click Management  Configuration Download Device Configuration 2. Then you can get a file: cfg.bin or cfg.xml To Restore a configuration file: 1. Click Management  Configuration  Restore configuration 2. Select the xxx.bin or xxx.xml file, and then Click the then IP Phone will reboot.

  • Page 145: Troubleshooting

    Troubleshooting Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. 3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. 4.

  • Page 146: Where To Set The Tone

    Troubleshooting  Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes.  If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.

  • Page 147: How To Import Server Ca Certificate

    Troubleshooting How to Import Server CA certificate?  Click ManagementServer CA How to use Vlan?  For Vlan information, please click VLAN Note...

  • Page 148: How To Use Lldp

    4. LLDP Feature on Htek IP Phones 5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Htek IP Phones 9. VLAN under Bridge Mode 10. VLAN underNAT Mode How to Set LCD and Web GUI：...

  • Page 149: Failover Notes

    Troubleshooting Failover Notes  Click Failover Note How to Upload Wallpaper?  Click Wallpaper Upload Notes How to Use Auto Provision Phonebook?  Click About AP Phonebook All Documents Click Documents Guide, you can get all tech files.

Table of Contents